State of a Delivery handled by Schraff - Fedex partner in Peru Document Transcript
1Service Failure by top US courier: 6 parcels forcedupon with merchandise missing, wrecked or ruinedand 1 parcel disappeared 1. Parcels 1 to 6 See the pictures below Six parcels tinkered with , forced upon and visibly open. Merchandise missing, items falling out , wet and ruined . Courier just dropped the parcels in this appalling state in reception, with the concierge of the building (addressee is on the 40th floor). Courier did not follow protocol to call client to come down and review the parcels and merchandise and see whether they parcels would be accepted or rejected.
2Courier then moved down the road. It claims that it delivered the 7th package at the wrong address (actually a hotel). Receiving staff at the hotel say they do not have the parcel. It has disappeared.
72. 7TH Parcel delivered to the wrong address, so the courier says , the problem is that it is a hotel and management says they did not received the parcel.