Sidekick School Proposal - Fix My House

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Proposal for a P2P repairs service created as part of the www.sidekickschool.org programme

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Sidekick School Proposal - Fix My House

  1. 1. + = + =
  2. 2. CONTENTS1. Background2. Problem3. Solution4. Process5. Outcomes6. Next Steps7. Appendix + =
  3. 3. BACKGROUND + =
  4. 4. SIDEKICK SCHOOL• Grant from Nominet + Funding from Sidekick + funding from participating organisations to help charities make money out of the internetObjectives:• Help charities make money• Help charities use the internet to deliver services / products• Help charities and the sector learn about more multi- disciplinary, fast paced innovation techniques + =
  5. 5. INITIAL IDEASA social community building app (?) A repairs reporting app + =
  6. 6. NEW IDEAA social community building app (?) A repairs reporting appA app that helps the community fix things for each other + =
  7. 7. ...FOR HOUSING+ =
  8. 8. Founded 2009. $27M venture funding. 1 2 3 4User adds a task that Task rabbits bid to do User selects task rabbit User pays task rabbit whenneeds doing and says the task and say how and task is completed the job is donehow much they will pay much they will charge + =
  9. 9. + =
  10. 10. THE IDEA 1 2 3 4User adds a task that Registered residents bid User selects User pays when the job isneeds doing and says to do the task and say how residents to complete done and rates quality ofhow much they will pay much they will charge job and it is done work done etc. + =
  11. 11. BEHIND THE SCENES 1 2 3 4 Join us FAQ Rate your Its Email address Complaints? fix! great! First thing to get it! Location do is to ...Fix my house promotes Fix my house recruits Fix my house provides Fix my house processesthe service, via social residents with skills insurance and dispute payments and requestslandlords, to residents and vets them management follow up feedback etc + =
  12. 12. KINDS OF THINGS TO FIX1. Putting up a shelf 11. Hanging a mirror2. Fixing a leaky tap 12. Plastering over a crack3. Changing a lock 13. Putting up a blind4. Putting up curtains 14. Moving heavy furniture around5. Small amounts of painting 15. Making a wifi router work6. Putting up hooks 16. Cleaning out tall cupboards7. Installing a ceiling light 17. Taking stuff to the tip8. Assembling IKEA / flat pack 18. Putting in a cat flap9. Basic gardening 19. Clearing up leaves10. Window cleaning 20. etc etc etc! + =
  13. 13. WHY ITS A GOOD IDEA• It will increase social capital• It will reduce the number of unfixed things and therefore the chance of people living in bad quality housing• It will generate new income for some residents• It will lead to a new business that can take the model and scale it across all kinds of housing + =
  14. 14. Today’s Tomorrow’slittle idea big idea A small product idea with A view of a features huge new that marketcustomers want + =
  15. 15. Today’s Tomorrow’slittle idea big idea A business A service platform to build platform to combination “TheA small job allow a wider software / values of fixing range of financial products socialservice for people to on to allow housing in provide anyone to report every residents repairs a repair and get it home” services fixed at a good price + =
  16. 16. SALES PROJECTIONSAverage task value = £20Average tasks per year = 2 Peabody estates G15 London UK social housing UK total households Total homes 21,000 500,000 5,000,000 21,000,000 ~10% Penetration 2,100 50,000 500,000 2,100,000 Total spent P/A £84,000 £2,000,000 £20,000,000 £84,000,000 Transaction fees P/A £12,600 £300,000 £3,000,000 £12,600,000Average transaction fee = 15% (£3) + =
  17. 17. PROCESS + =
  18. 18. BALANCED TEAM Commercial Mgr.UX / Project Mgt Strategy / Commercial Mobile dev Product Mgr. Community liasonWeb dev Design / Product + =
  19. 19. 6 X 2 WEEK SPRINTS, WITH GAPS FOR TESTING May June July AugustSprint 1 2 3 4 5 6 Pause for Pause for Vision MVP1 testing (4 MVP2 testing (8 weeks?) weeks?) + =
  20. 20. OUTCOMES + =
  21. 21. PRODUCT / SERVICE BUSINESS• A minimum viable product version of the • An investment ready team and business plan digital product, probably a mobile app for with: reporting things to fix and reviewing jobs, and a • Proven customer demand on the pilot sites promotional web site • Clear evidence of commercial potential• A thorough understanding of how the service • A business roadmap including wider go to works and which components are mission market plan and investment requirements critical• A new brand• A product roadmap of future features and improvements + =
  22. 22. NEXTSTEPS + =
  23. 23. 1. Agree on the commercial model2. Agree on target estates3. Agree on who’s involved from Peabody side4. Start the project! + =

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