Tablets/iPads and Future Services by SmartStay<br />DDiH, Thaink Tank 2011, EMC MBA, Oneglobe<br />
SmartStay<br /><ul><li> A leading mobile app that hotels can customize to reflect their own distinct brand.
It provides a ready-built mobile Platform app to hotels
The appmightbedownloaded for free, and thenusedto make a reservation, view images and videos of the hotel, find local attr...
 phones mightbesupressed, the tabletwill replace iteither for contacting the concierge, the room service, or just phoning<...
The impact on customer service expectations<br />Larger range of services<br />Receive exclusive offers<br />View and shar...
The types of hospitality operations will benefit & how<br />Before<br />
The types of hospitality operations will benefit & how<br />Now<br />
The types of hospitality operations will benefit & how<br />
Type of services or benefits currently OUTSIDE of a property can be integrated<br />Exploring the surrounding city using a...
How can a hotel use the capabilities to create digital differentiation - and thus a competitive advantage<br />Offer servi...
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Tablets and future services by smart stay

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Tablets and future services by smart stay

  1. 1. Tablets/iPads and Future Services by SmartStay<br />DDiH, Thaink Tank 2011, EMC MBA, Oneglobe<br />
  2. 2. SmartStay<br /><ul><li> A leading mobile app that hotels can customize to reflect their own distinct brand.
  3. 3. It provides a ready-built mobile Platform app to hotels
  4. 4. The appmightbedownloaded for free, and thenusedto make a reservation, view images and videos of the hotel, find local attractions on the map, read important information about the hotel, and receive real-time news updates and exclusive offers.</li></li></ul><li>The impact on the on customer service expectations<br /><ul><li>Broader range of services offered:
  5. 5. phones mightbesupressed, the tabletwill replace iteither for contacting the concierge, the room service, or just phoning</li></li></ul><li>The impact on customer service expectations<br />
  6. 6. The impact on customer service expectations<br />Larger range of services<br />Receive exclusive offers<br />View and share photos and video<br />Real-time, immediate communication with the hotel’s team<br />Concierge-style recommandations<br />Online 3D visits of the establishment<br />
  7. 7. The types of hospitality operations will benefit & how<br />Before<br />
  8. 8. The types of hospitality operations will benefit & how<br />Now<br />
  9. 9. The types of hospitality operations will benefit & how<br />
  10. 10. Type of services or benefits currently OUTSIDE of a property can be integrated<br />Exploring the surrounding city using an interactive map<br />Book in several establishment (restaurants, theatre, opera….)<br />Room control from the outside<br /> Book transport in companies contracted by the hotel (taxis, limousine, or even airplane tickets)<br /> Real time contact with the hotel’s concierge<br />
  11. 11. How can a hotel use the capabilities to create digital differentiation - and thus a competitive advantage<br />Offer services whichimprove the hotel’s image<br />Make the use of thisdevice fluide <br />Adapt the services offered to the guests’ requests<br />Registerguests’ preferences online to reuusethenduringtheirnextstay<br />
  12. 12. What impressed you the most about the particular topic that you selected.<br /> This devicewillcompletely change the definition of providing services within the hospitalityindustry<br />The possibility to control the whole room withonly one device<br />Moreover, itenable the guests to contact one hotel’s service provides (restaurant, room service, concierge,…)<br />Enable the guests to create and manage private dossiers<br />

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