Pradeep Henry: Impact on Team Members

Team members train differently and thrive

6 to 8 years ahead of the world Trained in PCD (business process centric user interface design); older versions of Pradeep Henry’s PCD existed since the early 2000s Citations of Henry’s PCD article have appeared since 2009 Forrester has been suggesting something like PCD since around 2008 Studies in Computational Intelligence Title : Business Performer-Centered Design of User Interfaces The ACM SIGCHI Symposium on EICS Title : Model-Driven Approach for User Interface Business Alignment Lecture Notes in Computer Science Title : A Rule-Based Approach for Model Management in a User Interface – Business Alignment Framework

Picked up new skills-combo Business process centric design + Business value of IT (focus on IT productivity) + Workflows of several industries + Business process improvement + Business analysis + Technical feasibility + Conventional user interface skills “ I bring a business process view of IT to the discipline of business analysis. Then I translate it myself into process and UI architectures. Pradeep's unique training is a real blessing and helps me come up with architectures that may not be possible with conventional skills.” - Team member

Raised in a culture of innovation Innovators, Not followers They pursued Excellence, Innovation, and Change. Things discouraged : Standards, Best practices, Benchmarks. Advice-givers, Not order-takers They had the conviction and courage to tell customers, “Here’s what you need.” Total ban : “Tell-us-what-you-want-us-to -do, we’ll-do-it” mentality, which is common because it is thought to be central to satisfying the customer.

Garnered unprecedented experience 450+ PROJECTS (Wide range of business processes, industries, technologies)

Raised productivity to new highs “ With the redesigned software, each one of our 100 call center agents can now handle 10 calls an hour rather than 8.” - US healthcare company CIO 20 % to 40 % HIGHER PRODUCTIVITY (ABOVE WHAT’S ACHIEVED THROUGH CONVENTIONAL BEST PRACTICE)

The first to improve business processes Pradeep Henry’s team of PCD professionals improved business process in the software (and outside). Trick: PCD is a business process centric (rather than a human centric) approach.

Doubled as business analysts Occasionally they were even asked to kick off software projects at customer sites in the US and Europe.

Did research They conducted about a dozen research/study projects to discover new insights under the broad areas of IT, business processes, and business value of IT. NUMBER OF RESEARCH PROJECTS

Delivered talks
IESUP (jointly with Computer Society of India and British Computer Society), Bangalore
National Summit on Software Testing, SPIN, Chennai
Society for Technical Communication, Chennai
CHI South India, Chennai and Bangalore

Organized India’s first 7 user interface conferences

Organized India’s first business process conference

H E N R Y 25 Y E A R S Impact Scorecard About: www.PradeepHenry.com Blog: www.BTpractice.com Email: [email_address]

Pradeep Henry: Impact on Team Members

by Pradeep Henry on Jun 08, 2011

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Pradeep Henry: Impact on Team Members — Presentation Transcript

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