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Pradeep Henry: Impact on Team Members

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This is about the new-breed practitioners Pradeep Henry created at Cognizant to apply his business process centric approach to user interface design

This is about the new-breed practitioners Pradeep Henry created at Cognizant to apply his business process centric approach to user interface design

Published in: Technology, Business

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  • 1. PRADEEP HENRY 25 YEARS IMPACT SCORECARDTeam memberstrain differentlyand thrive
  • 2. PRADEEP HENRY 25 YEARS IMPACT SCORECARD
  • 3. PRADEEP HENRY 25 YEARS IMPACT SCORECARD6 to 8 years ahead of the worldTrained in PCD (business process centric user interface design); olderversions of Pradeep Henry’s PCD existed since the early 2000sCitations of Henry’s PCD article have appeared since 2009Forrester has been suggesting something like PCD since around 2008Studies in ComputationalIntelligenceTitle: Business Performer-Centered Design of UserInterfacesThe ACM SIGCHISymposium on EICSTitle: Model-DrivenApproach for User InterfaceBusiness AlignmentLecture Notes in Computer ScienceTitle: A Rule-Based Approach forModel Management in a UserInterface – Business AlignmentFramework
  • 4. PRADEEP HENRY 25 YEARS IMPACT SCORECARDPicked up new skills-comboBusiness process centric design + Business value of IT (focus on IT productivity) +Workflows of several industries + Business process improvement + Businessanalysis + Technical feasibility + Conventional user interface skills“I bring a business process view of IT to the discipline of businessanalysis. Then I translate it myself into process and UI architectures.Pradeeps unique training is a real blessing and helps me come up witharchitectures that may not be possible with conventional skills.”- Team member
  • 5. PRADEEP HENRY 25 YEARS IMPACT SCORECARDRaised in a culture of innovationInnovators, Not followersThey pursued Excellence, Innovation,and Change. Things discouraged:Standards, Best practices, Benchmarks.Advice-givers, Not order-takersThey had the conviction and courage totell customers, “Here’s what you need.”Total ban: “Tell-us-what-you-want-us-to -do, we’ll-do-it” mentality, which iscommon because it is thought to becentral to satisfying the customer.
  • 6. PRADEEP HENRY 25 YEARS IMPACT SCORECARDGarnered unprecedentedexperience450+PROJECTS(Wide range of business processes,industries, technologies)
  • 7. PRADEEP HENRY 25 YEARS IMPACT SCORECARDRaised productivity to new highs“With the redesigned software, each one of our 100 call centeragents can now handle 10 calls an hour rather than 8.”- US healthcare company CIO20% to 40%HIGHER PRODUCTIVITY(ABOVE WHAT’S ACHIEVED THROUGH CONVENTIONAL BEST PRACTICE)
  • 8. PRADEEP HENRY 25 YEARS IMPACT SCORECARDThe first to improve businessprocessesPradeep Henry’s team of PCD professionals improved businessprocess in the software (and outside). Trick: PCD is a businessprocess centric (rather than a human centric) approach.
  • 9. PRADEEP HENRY 25 YEARS IMPACT SCORECARDDoubled as business analystsOccasionally they were even asked to kick off software projects atcustomer sites in the US and Europe.
  • 10. PRADEEP HENRY 25 YEARS IMPACT SCORECARDDid researchThey conducted about a dozen research/study projects todiscover new insights under the broad areas of IT, businessprocesses, and business value of IT.NUMBER OF RESEARCH PROJECTS
  • 11. PRADEEP HENRY 25 YEARS IMPACT SCORECARDDelivered talks• IESUP (jointly with Computer Society of India and BritishComputer Society), Bangalore• National Summit on Software Testing, SPIN, Chennai• Society for Technical Communication, Chennai• CHI South India, Chennai and Bangalore
  • 12. PRADEEP HENRY 25 YEARS IMPACT SCORECARDOrganized India’s first 7 userinterface conferences
  • 13. PRADEEP HENRY 25 YEARS IMPACT SCORECARDOrganized India’s first businessprocess conference
  • 14. PRADEEP HENRY 25 YEARS IMPACT SCORECARDH E N R Y 25 Y E A R SImpact ScorecardAbout: www.PradeepHenry.comBlog: www.BTpractice.comEmail: PHenry08@gsb.Columbia.edu