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Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
Pradeep Henry: Impact on Cognizant Technology Solutions
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Pradeep Henry: Impact on Cognizant Technology Solutions

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In the mid-90s, Pradeep Henry joined a firm that described itself as a "promising venture." Today, Cognizant is a 100,000-person organization. How did Henry, his team, and his innovation and …

In the mid-90s, Pradeep Henry joined a firm that described itself as a "promising venture." Today, Cognizant is a 100,000-person organization. How did Henry, his team, and his innovation and leadership impact Cognizant especially during its formative years?

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  • 1. Cognizant starts with an advantage and gets big fast
  • 2. Sets up India’s first usability lab . . . Economic Times: January 24, 1999 Back when Cognizant was in its formative years, Pradeep Henry set up the lab, drawing from the user interface course he took at UC Berkeley (1994-95)
  • 3. . . . and gets differentiated “ Designing for great usability is a great way to differentiate ourselves from other Indian companies which tend to think technology …” - a former Chairman, Cognizant
  • 4. Delivers higher productivity/user . . . “ With the redesigned software, each one of our 100 call center agents can now handle 10 calls an hour rather than 8.” – Healthcare company CIO (referring to Henry’s innovative business process centric approach to user interface design)
  • 5. . . . and sustains differentiation “ We picked Cognizant partly because it had better UI (user interface) capability than others.” - Intuit CTO Bill Ihrie, speaking to Business World, May 2006
  • 6. Improves customer’s business process . . . “ The application prototype that (Henry’s team) created … It was based on a business process they helped optimize.” - Software project manager, Cognizant
  • 7. . . . and earns higher-league player image “ (Henry’s) team’s business process optimization raised the level of perception about the company.” - a former Chief Architect, Cognizant
  • 8. “ (Henry’s business process centric approach) comes as an opposite and radical thought.” – Business Line: January 9, 2007 Higher productivity & business process improvements come from Henry’s innovative approach called PCD P rocess- C entric D esign
  • 9. Predicts business outcomes from IT “ Your team (Henry’s) played a crucial role in this win by delivering a proof-of-concept (that demonstrates business outcomes) ... This is one important lesson that we could leverage in other projects.” - a former Chief Architect, Cognizant
  • 10. Uses Henry’s PCD team in sales cycle In 2007, the team pitched on average every other business day “ <prospective customer> was amazed. I have already seen the value that the group (Henry’s) has given Cognizant in acquiring new customers.” - a customer-facing VP, Cognizant
  • 11. “ I read your article in Interactions - special issue. Lot of publicity for Cognizant.” - a former CEO, Cognizant Gets a lot of free publicity: Thru thought-leadership
  • 12. Gets a lot of free publicity: Thru media attention
  • 13. Gets a lot of free publicity: Thru interviews
  • 14. Henry left Cognizant end of 2007. His 2009 article published by Columbia Business School is listed in Cognizant’s page at BNET.com. Downloaded on April 14, 2011 Still gets free publicity: 3+ years on
  • 15. Wizard of Cognizant An earlier version of Cognizant.com profiled Pradeep Henry as a wizard. It described a wizard as a &quot;specially talented person who plays a big role in building realworld customer solutions. Because of far-reaching interests and an overabundance of energy, this person has come up with unique and leading edge point of view on the relationships between technology, business, and culture.&quot; H E N R Y 25 Y E A R S Impact Scorecard About: www.PradeepHenry.com Blog: www.BTpractice.com Email: [email_address]

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