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Learn How SBM is powering fluid, flexible IT service management with SSM
 

Learn How SBM is powering fluid, flexible IT service management with SSM

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Showcasing the newest release of Serena Business Manager, the next generation of TeamTrack and Tracker! This presentation demonstrates and discusses how SBM 10.1.3 makes it easier to develop, use and ...

Showcasing the newest release of Serena Business Manager, the next generation of TeamTrack and Tracker! This presentation demonstrates and discusses how SBM 10.1.3 makes it easier to develop, use and administer SBM-powered applications. See the new User Interface, Work center, Universal Search and other features.

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    Learn How SBM is powering fluid, flexible IT service management with SSM Learn How SBM is powering fluid, flexible IT service management with SSM Presentation Transcript

    • Discussion & Demo: SBM Powered Serena Service Manager SERENA SOFTWARE INC.1 May 2014
    • Agenda • Welcome and Introductions • Serena Service Manager • Solution Demonstration • Questions & Answers SERENA SOFTWARE INC.2
    • Welcome & Introductions SERENA SOFTWARE INC.3 Chad Hulse Customer Success Manager Phil Hombledal Solution Architect
    • SERENA SOFTWARE INC.4 Serena Service Manager: Revolutionary Process-Based ITSM
    • Serena Service Manager SERENA SOFTWARE INC.5 SLA Management Incident Management Problem Management Change Management Configuration Management Social ITVisual App Comparison ITSM + Release Management Reports & Dashboards
    • Partnered With InControl for Asset Management 6 SERENA SOFTWARE INC. • Asset Discovery: Discover and inventory IT assets (e.g., software, hardware) • Populate Serena CMDB • Impact analysis & visualization • Software Usage: Analyze software utilization • Mediate out-of-compliance situations • Initiate software purchase requisition • Asset Lifecycle Management: Track details of IT asset contracts (e.g., support, lease, warranty) • Initiate contract review/ renegotiation • Initiate asset purchase requisition
    • Serena Request Center SERENA SOFTWARE INC.7 SBM App Publishing Enterprise Service Catalog Rich Request Forms Unified Request Tracking SLA Tracking Integrated Knowledge Base
    • Demonstration SERENA SOFTWARE INC.8 RespondServiceRequest
    • The Serena Service Manager Difference SERENA SOFTWARE INC.9 2. End User Easy to help drive adoption 5. On-Premise and Cloud to streamline deployment 1. Process-Based Flexibility to reduce overall TCO 3. End-to-End Visibility to speed issue resolution 4. ITIL Out of the Box to follow best practices
    • Serena Customers Orchestrate Their IT Services SERENA SOFTWARE INC.10
    • Questions And Answers SERENA SOFTWARE INC.11 Learn more about Serena Service Manager at www.serena.com/itsm
    • Thank You Serena Confidential