Collaborative Knowledge Management / eLearning 2.0: The Wiki Way July 30, 2008, 2PM – 3PM EST Contact:: Krishna Polineni Product Manager Serebrum Corporation Phone: 1.877.WebSphere x201 Email: [email_address] Web: www.serebrum.com Social Collaboration Portal 2.0

Presenters Thomas Agresta, MD Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative, UCHC Sushil Vegad Chief Architect, Serebrum Corp Krishna Polineni Product Manager - Axon, Serebrum Corp

Thomas Agresta, MD

Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative, UCHC

Sushil Vegad

Chief Architect, Serebrum Corp

Krishna Polineni

Product Manager - Axon, Serebrum Corp

Agenda Part I: Social Collaboration Introduction Evolution of Social Collaboration Impact on KM and eLearning Part II: Axon Features Part III: Use Cases Case Study Safety.Net Collaborative Proposal Toolkit Help Manual

Part I: Social Collaboration

Introduction

Evolution of Social Collaboration

Impact on KM and eLearning

Part II: Axon

Features

Part III: Use Cases

Case Study

Safety.Net Collaborative

Proposal Toolkit

Help Manual

Serebrum Profile Develop Custom Applications eBusiness and eGovernment Focus Enterprise Modernization (Legacy  Web) Portals, Content Management, Collaboration Web 2.0: High Usability (Ajax), Search Axon Enterprise Collaboration Portal Wiki approach to enterprise collaboration EASE OF USE: #1 Priority 100% Ajax, Java EE On Premise or On Demand

Develop Custom Applications

eBusiness and eGovernment Focus

Enterprise Modernization (Legacy  Web)

Portals, Content Management, Collaboration

Web 2.0: High Usability (Ajax), Search

Axon Enterprise Collaboration Portal

Wiki approach to enterprise collaboration

EASE OF USE: #1 Priority

100% Ajax, Java EE

On Premise or On Demand

Investors NSF SBIR 2006.2 Research Grant Project BrainStorm TM – Collaborative Customer Requirements Elicitation for Distributed Software Teams DoD Navy SBIR 2006.1 Research Grant A Security Framework for Wikis Topic: Cross-Domain Collaboration Portal Explore use in military intelligence capture and sharing

Collaboration complexity Team Collaboration Projects are getting larger – Requirements! Estimates! Issues! Teams are distributed – across time zones Current solutions do not empower users! Email / IM / Blogs: Information Overload!!! Knowledge capture becomes difficult

Team Collaboration

Projects are getting larger – Requirements! Estimates! Issues!

Teams are distributed – across time zones

Current solutions do not empower users!

Email / IM / Blogs: Information Overload!!!

Knowledge capture becomes difficult

The Solution: Empower the User! Social Collaboration Portal 2.0

Evolution Timeline The Future Read-Write: Diagrams Spreadsheets Slides Issue Trackers Project Schedules Databases Reports 2005+ Enterprise Wiki Adoption 1989 Microsoft Office Create, Email Edit, Email Individual Read-Write 2000 Wiki Create, Publish Edit, Publish Group Read-Write 1995 Netscape Create, Publish No End User Edit Individual Write- Group Read

The Future

Read-Write:

Diagrams

Spreadsheets

Slides

Issue Trackers

Project Schedules

Databases

Reports

Create, Email

Edit, Email

Create, Publish

Edit, Publish

Create, Publish

No End User Edit

Stages of Evolution Wikipedia.org (MediaWiki) Stage 1: Proof of Concept Open Source Derivatives Confluence PBWiki MindTouch etc. Stage 2: Basic Business Wikis Microsoft SharePoint Stage 3: Wiki-embedded Collaboration Systems Serebrum Axon Collaboration Portal Stage 4: Wiki-centric Collaboration Systems Designed for the way you work You need to fit the way it works

Open Source Derivatives

Confluence

PBWiki

MindTouch etc.

Enterprise Usage Scenarios Policies and Benefits Human Resources Campaign Development Collateral Management Sales & Marketing Budgeting and Forecasting Sarbanes-Oxley Compliance Finance Requirements Management Project Management and Control Collaborative Authoring and Publishing Software Engineering, Consulting Knowledge Management Project Management and Control Across the Enterprise Potential Uses Functional Area

Policies and Benefits

Campaign Development

Collateral Management

Budgeting and Forecasting

Sarbanes-Oxley Compliance

Requirements Management

Project Management and Control

Collaborative Authoring and Publishing

Knowledge Management

Project Management and Control

What’s eLearning 2.0? Source: Dr. Tony Karrer, TechEmpower As needed In many pieces At one time Delivery During work In between work Time off from work Timing End Users Subject Matter Expert Third Party Creator Intranet, Search, RSS Email, Intranet LMS Access Continuous 15-60 mins 1-2 hours Duration Immediate, Rapid RoI Rapid, Expensive Long, Expensive Development Bottom-up, user-driven, peer learning Top-down, some collaboration Top-down, one-way Ownership Wiki, Social Networking, Bookmarking Reference, LCMS, Groups Courseware, LMS Components eLearning 2.0 eLearning 1.5 eLearning 1.0

Content Delivery Model CMS or LMS Internet Wiki Way User Generated Content Self-Service Publishing Reuse, Repurpose Integrated into Work Time Content Providers Publish-Subscribe Model Third-Party Content Creation Third-Party Publishing Limited Repurposing Scheduled Training Time

User Generated Content

Self-Service Publishing

Reuse, Repurpose

Integrated into Work Time

Third-Party Content Creation

Third-Party Publishing

Limited Repurposing

Scheduled Training Time

Number of participants in poll = 69 Participants are KM experts present at the webinar held by Serebrum on July 30, 2008 Source: Serebrum Corporation

KM / eLearning: Effectiveness Quadrant Collaborative User Input Ease of Use low high User Adoption high Effectiveness Virtual Classrooms Wikis LMS CMS MS Office Groupware

Global Menu Workspace (Function Sets) Display Area Topics (Artifacts) Search Editable Content Document Management System Layout

Tree Menu (Create, Cut, Copy, Paste, Delete, Rename) Topic Tree Topic Tree Display Area Edit

WYSIWYG Editor Editor Toolbar Editor

View Topic Version 1 Rollback to Version 1 Version Control and Rollback History

Link to Schedule Interlink Topics Intra Link

Switch to topic ‘Schedule’ Interlink Topics

Document Management System (DMS) Click Attach

Copy  Paste Documents Select Copy Select Paste

WebDAV: Desktop Integration Document Repository on Windows File System

Enter search keyword Search Results Search

Search Results linking to Topic Search Window is minimized Search

Axon Publishing Model

Drop Topics Export  Publish Select Export Document Formats Drag Topics

Publish to PDF Topic Hierarchy

Change Order Documents Workflow Window Approved Approval Pending Rejected Approval Workflow

Manage Users Manage Groups Move to Admin Console Role Based Access Control (RBAC) Manage Roles Manage Spaces

UCHC Case Study University of Connecticut Health Center CT Public Academic Health Center TRIPP Center (Translating Research Into Practice and Policy) Safety.Net Collaborative of seven Community Health Centers in Connecticut and UCHC TRIPP Center Health Information Technology Implementation Planning Grant by Connecticut Health Foundation Thomas Agresta M.D. Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative

University of Connecticut Health Center

CT Public Academic Health Center

TRIPP Center (Translating Research Into Practice and Policy)

Safety.Net

Collaborative of seven Community Health Centers in Connecticut and UCHC TRIPP Center

Health Information Technology Implementation Planning

Grant by Connecticut Health Foundation

Thomas Agresta M.D.

Associate Professor and Director of Medical Informatics Family Medicine Co-Investigator for Safety.Net Collaborative

Background Large number of distributed teams Convened for first time Organization leaders, business members, technical staff, research staff Steering CMT, Technical, Business, Organizational Development, Research different assignments, different information needs Common Goal – Develop a single Plan for Health Information Technology Implementation Different levels of current knowledge and HIT adoption (Some have EMR’s some use only paper)

Large number of distributed teams

Convened for first time

Organization leaders, business members, technical staff, research staff

Steering CMT, Technical, Business, Organizational Development, Research

different assignments, different information needs

Common Goal – Develop a single Plan for Health Information Technology Implementation

Different levels of current knowledge and HIT adoption (Some have EMR’s some use only paper)

Challenges Facilitate Knowledge Management and Planning Educate, align, inform team members Distributed multiple teams Internal communication challenges between team members Access system from multiple locations Ease of Use Easy to use graphical interfaces for non-technical (health care) users Team Collaboration Project team needs to create and share information Secure Framework Secure Data, Role Based Access Control

Facilitate Knowledge Management and Planning

Educate, align, inform team members

Distributed multiple teams

Internal communication challenges between team members

Access system from multiple locations

Ease of Use

Easy to use graphical interfaces for non-technical (health care) users

Team Collaboration

Project team needs to create and share information

Secure Framework

Secure Data, Role Based Access Control

Solution Axon: Web based collaboration platform Connects Safety.Net team members at distributed facilities Ease of use and intuitive interface reduced ramp up time for end users Ability to author and share content across distributed teams using web browser Ability to allow some documents to be shared by all and some only within a given team Ability to securely share documents online Social Collaboration Portal 2.0

Axon: Web based collaboration platform

Connects Safety.Net team members at distributed facilities

Ease of use and intuitive interface reduced ramp up time for end users

Ability to author and share content across distributed teams using web browser

Ability to allow some documents to be shared by all and some only within a given team

Ability to securely share documents online

Proposal Toolkit Collaborative Editing w/ Version Control Repository of Artifacts Images, Project Schedules, Architecture Diagrams, Documents Desktop Integration Assemble Artifacts to Generate Proposal

Collaborative Editing w/ Version Control

Repository of Artifacts

Images, Project Schedules, Architecture Diagrams, Documents

Desktop Integration

Assemble Artifacts to Generate Proposal

Proposal Space Proposal Space

Collaborative Editing WYSIWYG Editor

Group Artifacts

Assemble/Reuse Artifacts Select Export

Help Manual Create Manual Embed Images, Tables, Flash Files Content Reuse Rearrange artifacts for publishing Publish to the Web (xHTML) Publish to eHelp Formats Embed in Third Party Application

Create Manual

Embed Images, Tables, Flash Files

Content Reuse

Rearrange artifacts for publishing

Publish to the Web (xHTML)

Publish to eHelp Formats

Embed in Third Party Application

Topic Tree Table Image Help Manual

Flash File Embed Flash Files

Help Formats Click Export Reuse Artifacts

XHTML Help Publish to Web: HTML

HTML Help Embed in Application: HTMLHelp

Number of participants in poll = 66 Participants are KM experts present at the webinar held by Serebrum on July 30, 2008 Source: Serebrum Corporation

Next Steps One-on-One Demos Determine Needs Onsite Trials Q&A Contact: Krishna Polineni [email_address] 1.877.WebSphere x201 www.serebrum.com/axon

One-on-One Demos

Determine Needs

Onsite Trials

Q&A

Contact:

Krishna Polineni

[email_address]

1.877.WebSphere x201

www.serebrum.com/axon