Installing Cognos 10:    Tips and Tricks from the Trenches                    www.senturus.com     Helping Companies Learn...
For more information, please visit the Senturus website, www.senturus.com.       Under the Resource tab you will find upco...
Topics    • Presentation Focus: Cognos 10 BI on Windows 2008       • Cognos 10 BI Server core components       • Common In...
Cognos 10 BI Server core componentsCognos Connection web portal                   Web server                              ...
Component Selections          Note: The term “Dispatcher” is often used to          refer to a server that is running the ...
What is a Dispatcher, really?    • The “Dispatcher” is a Java application which routes requests between the      various C...
When Things Go Wrong:    Common Installation Problem Areas     1) Operating System (Windows 2008)     2) Database (SQL Ser...
Common Windows OS issues    • Service account not added to Local Administrators      group    • Cognos hasn’t been configu...
For more information, please visit the Senturus website, www.senturus.com.       Under the Resource tab you will find upco...
Service account not added to Local     Administrators group              Run “compmgmt.msc” to open the              Compu...
Service account not added to Local      Administrators groupConfirm that the serviceaccount is listed11
Cognos hasn’t been configured to run     using the service account credentials                                            ...
Cognos hasn’t been configured to run     using the service account credentials                                            ...
Data Execution Prevention (DEP) has not     been configured to allow Cognos to run.                                       ...
Internet Explorer Enhanced Security     Configuration is turned on15
Internet Explorer Enhanced Security     Configuration is turned on                                                     Set...
For more information, please visit the Senturus website, www.senturus.com.        Under the Resource tab you will find upc...
Common SQL Server and Oracle DB issues     • Incompatible collation sequence         – The Cognos content store requires a...
Common SQL Server and Oracle DB issues     • Incorrect bitness of database client software        – Cognos 10 requires 32-...
Common IIS 7.x Configuration issues     • Role Services have not been installed for ISAPI and       Windows Authentication...
Role Services have not been installed for     ISAPI and Windows Authentication                                        Both...
ISAPI changes made in Cognos Configuration     but not in the HTML config files                                         Ga...
ISAPI changes made in Cognos Configuration     but not in the HTML config files                 “index.html” and “default....
ISAPI changes made in Cognos Configuration     but not in the HTML config files                 Find “cognos.cgi” in both ...
ISAPI changes made in Cognos Configuration     but not in the HTML config files                …and change it to “cognosis...
For more information, please visit the Senturus website, www.senturus.com.        Under the Resource tab you will find upc...
Application Pool not configured for 32-bit     applications     (this issue only affects 32-bit Cognos components running ...
Application Pool not configured for 32-bit     applications      (this issue only affects 32-bit Cognos components running...
Application Pool Identity not set to     “NetworkService”                                       Change identity to        ...
Post-Install: the Cognos 10 Search Index     In order to use the enhanced search functionality that is     included with C...
Post-Install: the Cognos 10 Search Index            In the “Content Administration” area of Cognos            Connection, ...
Post-Install: the Cognos 10 Search Index                  Name the initial task32
Post-Install: the Cognos 10 Search Index            Include all “Public Folders” content in the index33
Post-Install: the Cognos 10 Search Index              Wait for the initial index build to complete34
Post-Install: the Cognos 10 Search Index         After the initial index build is complete, click “New Index         Updat...
For more information, please visit the Senturus website, www.senturus.com.        Under the Resource tab you will find upc...
Post-Install: the Cognos 10 Search Index                                                                  For distributed ...
Navigating the Maze of Bitness      • Java code is architecture agnostic (can run on a 32-bit or 64-bit JVM)      • Gatewa...
Navigating the Maze of Bitness     Cognos 10 BI is available in 32-bit and 64-bit versions – but there     are still some ...
Navigating the Maze of Bitness     • 32-bit and 64-bit versions of Cognos components cant be       installed in the same d...
The Knowledge Base is Your Friend…     http://www.ibm.com/support/entry/portal/Overview/     Software/Cognos/Cognos_Busine...
Senturus Cognos 10 Upgrade Package                Senturus        In your               Upgrades       Development        ...
Other Senturus Solution Offerings • Cognos 10 Proof of Concept Engagements     – Active Reports     – Business Insight    ...
Cognos Training by Senturus     • Online, Hands-On, Fully interactive Training         Senturus offers a complete schedule...
For more information, please visit the Senturus website, www.senturus.com.        Under the Resource tab you will find upc...
Contact Senturus                   Senturus, Inc                www.senturus.com               sales@senturus.com         ...
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Installing IBM Cognos 10: Tips and Tricks from the Trenches

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Senturus shares insights and how-to tips for installing IBM Cognos 10, based on experience gained from hundreds of implementations. Learn about Cognos 10 BI Server core components, common installation issues, Cognos 10 search index requirements post-install and how to navigate the maze of 32 vs. 64 bit.

This slide deck is part of a recorded Senturus webinar, “Installing IBM Cognos 10: Tips and Tricks from the Trenches.” To view the free recording of this entire presentation and download the slide deck, visit www.senturus.com . You will find this and many other webinars and resources about IBM Cognos Business Intelligence and related topics.

Senturus designs and builds Business Intelligence systems to enable executives to better run their businesses. Since 2001, Senturus has been an IBM Cognos Premier Business Partner and delivered over 1400 projects to 650+ clients in a breadth of industries and applications.

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  • http://dbmanagement.info/Tutorials/Cognos.htm
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  • I am using Cognos 10.2.1 32 bit BI server to install with SQL Server 2008 on Windows 8.1 machine.

    I am following the same steps as mentioned in the slides. I had done lot of installation on windows 7 machine with sql server 2005. But Somehow, it is not working on SQL Server 2008.

    Content Store is connected properly.

    But I am still getting error while running the cognos service.

    DPR-CMI-4006 Unable to determine the active Content Manager. Will retry periodically.
    24:52:25, CM-CFG-5063 A Content Manager configuration error was detected while connecting to the content store. CM-CFG-5023 Content Manager is unable to initialize the content store by using the initialization file 'C:\Program Files (x86)\ibm\cognos\c10.2.1_32\configuration\schemas\content\sqlserver\dbInitLock_mssqlserver.sql'. Review the configuration for the content store database in IBM Cognos Configuration to ensure that the settings are correct. Verify that the account used to access the content store is still valid by checking the status of the password and account permissions. Verify that the account that Content Manager uses has sufficient permissions to create, to connect to, and to initialize the file contents in the database. Cause: There is already an object named 'CMSYSPROPS' in the database. Stack trace: com.jnetdirect.jsql.JSQLException: There is already an object named 'CMSYSPROPS' in the database. at com.jnetdirect.jsql.JSQLException.makeFromDatabaseError(JSQLException.java:85) at com.jnetdirect.jsql.IOBuffer.processPackets(IOBuffer.java:547) at com.jnetdirect.jsql.JSQLStatement.getNextResult(JSQLStatement.java:2645) at com.jnetdirect.jsql.JSQLStatement.sendExecute(JSQLStatement.java:2440) at com.jnetdirect.jsql.JSQLStatement.doExecute(JSQLStatement.java:2410) at com.jnetdirect.jsql.JSQLStatement.execute(JSQLStatement.java:2397) at com.cognos.cm.dbstore.CMPreparedStatementBase.execute(CMPreparedStatementBase.java:59) at com.cognos.cm.dbstore.StatementProxy.execute(StatementProxy.java:276) at com.cognos.cm.dbstore.CMDbStoreFactory.executeScript(CMDbStoreFactory.java:438) at com.cognos.cm.dbstore.CMDbStoreFactory.executeScript(CMDbStoreFactory.java:290) at com.cognos.cm.dbstore.CMDbStoreFactory.initContentIndependentBeforeLock(CMDbStoreFactory.java:2014) at com.cognos.cm.dbstore.CMDbStore.initializeContentIndependentBeforeLock(CMDbStore.java:4308) at com.cognos.cm.server.CMServlet.initializeContentStoreContentIndependentBeforeLock(CMServlet.java:2118) at com.cognos.cm.server.CMServlet.init(CMServlet.java:1877) at com.cognos.cm.server.ContentManager.start(ContentManager.java:424) at com.cognos.cm.server.ContentManagerLifecycleHandler.start(ContentManagerLifecycleHandler.java:65) at com.cognos.pogo.services.DefaultHandlerService.start(DefaultHandlerService.java:94) at com.cognos.pogo.services.DispatcherServices.startInitialService(DispatcherServices.java:418) at com.cognos.pogo.services.DispatcherServices.startInititalServices(DispatcherServices.java:404) at com.cognos.pogo.transport.PogoServlet$PogoStartup.run(PogoServlet.java:831) at com.cognos.pogo.util.threads.SafeThread.safeRun(SafeThread.java:70) at com.cognos.pogo.util.threads.SafeThread.run(SafeThread.java:61)
    24:52:25, 'com.cognos.pogo.contentmanager.coordinator.ActiveCMControl', 'pogo', 'Failure'.
    DPR-DPR-1035 Dispatcher detected an error.

    Please assist me to do successful installation
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  • Por que no es posible descargarla, si aportas tips o Trucos debería de ser posible. Gracias por tu aporte visual.
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Transcript of "Installing IBM Cognos 10: Tips and Tricks from the Trenches"

  1. 1. Installing Cognos 10: Tips and Tricks from the Trenches www.senturus.com Helping Companies Learn From the Past, Manage the1 Present and Shape the Future
  2. 2. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section.2
  3. 3. Topics • Presentation Focus: Cognos 10 BI on Windows 2008 • Cognos 10 BI Server core components • Common Installation Issues • Post-Install: the Cognos 10 Search Index • Navigating the Maze of Bitness • The Knowledge Base is Your Friend…3
  4. 4. Cognos 10 BI Server core componentsCognos Connection web portal Web server App servers Data servers Note: Report Servers correspond to “Application Tier Components” in the Cognos installation program4
  5. 5. Component Selections Note: The term “Dispatcher” is often used to refer to a server that is running the core App Tier components -- BUT this is not exactly correct.5
  6. 6. What is a Dispatcher, really? • The “Dispatcher” is a Java application which routes requests between the various Cognos services that are running on a particular server instance. Each dispatcher can also route requests to other dispatchers.6
  7. 7. When Things Go Wrong: Common Installation Problem Areas 1) Operating System (Windows 2008) 2) Database (SQL Server, Oracle) 3) Web server (IIS 7.x)7
  8. 8. Common Windows OS issues • Service account not added to Local Administrators group • Cognos hasn’t been configured to run using the service account credentials • Data Execution Prevention (DEP) has not been configured to allow Cognos to run. • Internet Explorer Enhanced Security Configuration is turned on.8
  9. 9. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section.9
  10. 10. Service account not added to Local Administrators group Run “compmgmt.msc” to open the Computer Management console10
  11. 11. Service account not added to Local Administrators groupConfirm that the serviceaccount is listed11
  12. 12. Cognos hasn’t been configured to run using the service account credentials Check the service’s properties Run “services.msc” to open the Services console12
  13. 13. Cognos hasn’t been configured to run using the service account credentials Set the correct credentials Run “services.msc” to open the Services console13
  14. 14. Data Execution Prevention (DEP) has not been configured to allow Cognos to run. For simplicity, DEP is enabled here for essential Windows programs and services only. Alternatively, individual DEP exceptions can also be explicitly configured for Cognos.14
  15. 15. Internet Explorer Enhanced Security Configuration is turned on15
  16. 16. Internet Explorer Enhanced Security Configuration is turned on Set IE ESC to “Off” in order to access Cognos Connection directly from the server Note: This change is NOT required for browsers on client PCs to be able to connect to the server16
  17. 17. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section.17
  18. 18. Common SQL Server and Oracle DB issues • Incompatible collation sequence – The Cognos content store requires a case-insensitive collation sequence. Some common collation sequences for Cognos installations are: • SQL Server: SQL_Latin1_General_CP1_CI_AS • Oracle: AL32UTF8 • Oracle: Incorrect JDBC driver file – The correct JDBC driver for the target Oracle instance must be copied from the Oracle client installation location to .../webapps/p2pd/WEB-INF/lib • For Oracle 10, use ojdbc14.jar • For Oracle 11, use ojdbc5.jar18
  19. 19. Common SQL Server and Oracle DB issues • Incorrect bitness of database client software – Cognos 10 requires 32-bit client libraries for native-client access to third-party data sources, even when Cognos is installed on a 64-bit OS. • For SQL Server, the 64-bit SQL Native Client includes both 32-bit and 64-bit libraries (so install the 64-bit SQL Native Client on 64-bit Windows) • For Oracle, you must explicitly install the 32-bit Oracle client libraries when running Cognos on 64-bit Windows.19
  20. 20. Common IIS 7.x Configuration issues • Role Services have not been installed for ISAPI and Windows Authentication • ISAPI changes made in Cognos Configuration, but not in the HTML config files • Application Pool not configured for 32-bit applications (when running 32-bit Cognos components on 64-bit Windows) • Application Pool Identity not set to “NetworkService”20
  21. 21. Role Services have not been installed for ISAPI and Windows Authentication Both of these should be checked21
  22. 22. ISAPI changes made in Cognos Configuration but not in the HTML config files Gateway URI was updated for ISAPI22
  23. 23. ISAPI changes made in Cognos Configuration but not in the HTML config files “index.html” and “default.htm” must be edited for ISAPI support23
  24. 24. ISAPI changes made in Cognos Configuration but not in the HTML config files Find “cognos.cgi” in both files…24
  25. 25. ISAPI changes made in Cognos Configuration but not in the HTML config files …and change it to “cognosisapi.dll”25
  26. 26. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section.26
  27. 27. Application Pool not configured for 32-bit applications (this issue only affects 32-bit Cognos components running on 64- bit Windows)27
  28. 28. Application Pool not configured for 32-bit applications (this issue only affects 32-bit Cognos components running on 64- bit Windows) Set “Enable 32-Bit Applications” to True28
  29. 29. Application Pool Identity not set to “NetworkService” Change identity to “NetworkService”29
  30. 30. Post-Install: the Cognos 10 Search Index In order to use the enhanced search functionality that is included with Cognos 10, you must: 1) Build the initial search index 2) Create a scheduled task to periodically update the index30
  31. 31. Post-Install: the Cognos 10 Search Index In the “Content Administration” area of Cognos Connection, click the “New Index Update” icon31
  32. 32. Post-Install: the Cognos 10 Search Index Name the initial task32
  33. 33. Post-Install: the Cognos 10 Search Index Include all “Public Folders” content in the index33
  34. 34. Post-Install: the Cognos 10 Search Index Wait for the initial index build to complete34
  35. 35. Post-Install: the Cognos 10 Search Index After the initial index build is complete, click “New Index Update” again -- but this time create a scheduled task to periodically update the index35
  36. 36. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section.36
  37. 37. Post-Install: the Cognos 10 Search Index For distributed installations, update the settings for the index- related services For distributed installations, disable the Index Data Service and Index Update Service everywhere except the primary Content Manager instance.37
  38. 38. Navigating the Maze of Bitness • Java code is architecture agnostic (can run on a 32-bit or 64-bit JVM) • Gateway and Report Execution processes are 32-bit native C++ code C++ code (32-bit) Java code C++ code (32-bit)38
  39. 39. Navigating the Maze of Bitness Cognos 10 BI is available in 32-bit and 64-bit versions – but there are still some 32-bit restrictions to be aware of in 64-bit Cognos: • Web gateway extensions (e.g. ISAPI) are 32-bit • If using a 64-bit web server, the web server must be able to load and run 32-bit libraries (64-bit IIS permits this; 64-bit Apache does not) • Report execution processes (BIBusTKServerMain.exe) are 32-bit • 32-bit database client libraries are required for native-client integration with third-party databases. • 32-bit and 64-bit versions of Cognos components cant be installed in the same directory with each other • Because Framework Manager and Transformer are 32-bit components, they must be installed in a separate directory from any Cognos BI 64-bit server components.39
  40. 40. Navigating the Maze of Bitness • 32-bit and 64-bit versions of Cognos components cant be installed in the same directory with each other • Because Framework Manager and Transformer are 32-bit components, they must be installed in a separate directory from any Cognos BI 64-bit server components. • Components that run inside the JVM (Dispatcher, Content Manager Service, etc.) are 64-bit when running on a 64-bit OS • This primarily provides increased performance/responsiveness/scalability for operations within Cognos Connection40
  41. 41. The Knowledge Base is Your Friend… http://www.ibm.com/support/entry/portal/Overview/ Software/Cognos/Cognos_Business_Intelligence41
  42. 42. Senturus Cognos 10 Upgrade Package Senturus In your Upgrades Development $3,495 Cognos 8 to environment Fixed Price Cognos 10 COGNOS Senturus offers a full range of Upgrade Packages from Development Only Remote Mentoring to Remove Risk, to Full Install, Migration and End to End Testing in Larger Environments where we do it all. For More Information please contact Sales@Senturus.com or Call Jim Frazier @ 650-949-292142
  43. 43. Other Senturus Solution Offerings • Cognos 10 Proof of Concept Engagements – Active Reports – Business Insight – Cognos Mobile • Identify Users and Reports/Dashboards that would benefit from a move to Active Reports • Convert up to 5 Report Studio Reports to Active Reports • Provide a Demonstration of the reports and their benefits to a larger audience • $4,995 • For More Information please click on the links above, and contact Sales@Senturus.com43
  44. 44. Cognos Training by Senturus • Online, Hands-On, Fully interactive Training Senturus offers a complete schedule of Cognos courses. In Senturus’ online training, students have full two-way communication with the instructor and other participants. While students complete the hands-on exercises, the instructor is able to see each students computer screen and offer guidance. A full set of course materials is included and hard copies sent prior to the class. Courses include – Authoring Active Reports in IBM Cognos 10 – Self-service Authoring with IBM Cognos Business Insight See course schedule for online training (http://www.senturus.com/training_course_schedule.php) • Private Custom Training The Senturus’ private classroom training minimizes classroom time and provides a level of flexibility not possible with standard public classroom training. All courses can be customized using your company’s data for an extremely relevant training experience. See the details and descriptions of private courses offered.44
  45. 45. For more information, please visit the Senturus website, www.senturus.com. Under the Resource tab you will find upcoming Events, Training Course Schedule and Recorded Webinars. You will find this slide deck “Installing Cognos 10: Tips and Tricks from the Trenches” under the “IBM Cognos Business Intelligence” section.45
  46. 46. Contact Senturus Senturus, Inc www.senturus.com sales@senturus.com 888-601-601046
  47. 47. 47

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