Effectiveness of e governance

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Effectiveness of e governance

  1. 1. Effectiveness Of e-governance: A Study On Akshaya Telecentres By P. V. Sangeetha Dr. I. Arul Aram
  2. 2. Aim of the study  To study the effectiveness of e –governance services provided through Akshaya telecentres from people’s perspective
  3. 3. Akshaya Project  ICT for development project  implemented in 2002 jointly by the Kerala IT Mission and Department of Science and Technology, with tie-ups with local bodies and voluntary agencies.  aims to make Kerala the first completely e-literate state in India.
  4. 4.  The project involves 3,000 multipurpose community technology centers called Akshaya e-Kendras to train people to handle computers, data entry, desk top publishing, internet browsing, real estate, placement, etc.  Run by private entrepreneurs  piloted in Malappuram district  each e-Kendra, set up within 2-3 km of every household
  5. 5. What do Akshaya do?  e-literacy  Citizen services  Educational programmes  E- krishi  entegramam
  6. 6. e-governance services  e-Payment  e-Filing  e-Ticketing  Service and Payroll Administrative Repository of Kerala (SPARK)  Help Desk in Collectorate  e-Content on education  Rural e-Banking  Public Grievances redressal  Various initiatives to help the Govt. machinery
  7. 7. Objectives of the study  to find out the awareness of e-governance services through Akshaya telecentres among the people  to assess the pattern of access and use of e- governance services by them.  to identify the barriers faced by the people to avail e-governance services.
  8. 8. Need for the study  Studies which focus on the effectiveness of ICT for Development projects in the context of development communication are limited
  9. 9. Scope of the study  An evaluation study of the Akshaya project from it’s intended beneficiaries' perspective  It analyzes the awareness about e-governance services among people and it’s usage by them.  The study may help in mid-way communicational corrections as well as construction of more flexible model
  10. 10. Research Methodology  Research design : Explanatory  Research approach: Qualitative and Quantitative  Sampling technique and method: Purposive Sampling  Data collection technique: Survey and Interview
  11. 11. Awareness about the e governance services provided by Akshaya telcentre Awareness of users on…0 5 10 15 20 25 30 35 40 45 50 55 60 65 26 30 50 1 0 4 0 2 18 1 0 4 0 10 percentage Awareness of users on available services
  12. 12. Purpose of Visit to the Akshaya telcentre 0% 20% 40% 60% To browse To e-mail To avail Govt.Citizenship services To learn computer 60% 50% 20% 30% Purposes of visit to Akshaya telecentres
  13. 13. Usage of e governance services by the users 0 5 10 15 20 25 30 35 40 45 50 55 60 65 25 20 50 0 0 1 0 0 15 0 0 0 0 5 percentage Use of available services by Akshaya telecentre users
  14. 14. Barriers faced in availing e governance services through Akshaya telcentres Barriers faced Users Non users Not aware about the e governance services 43 14 Akshaya telecentre is far away from the residence 18 2 Job constrains 14 1 Telcentre’s working time is not suitable 5 2 Gender bias 0 1 Total 80 20
  15. 15. Conclusion  It is the people not the project who actually brings up the development.  It is the active participation/usage of the people which makes any program meaningful  People cannot be involved unless the wide process of development is communicated to them in a desirable and acceptable way  A planned communication strategy which combines the possibilities of both interpersonal channels and multi media channels to be explored and implemented.
  16. 16.  Before and after launching any ICT initiative, the information needs of the community should be thoroughly assessed and monitored.  The content and software of the programme should be developed and modified time to time according to the local needs of the intended beneficiaries.  Feedback system to be established for the successful, sustainable and smooth functioning of the project.
  17. 17. Thank you!

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