Microsoft Lync (by Mark Hickson)


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Presentation on Unified Communications and Microsoft Lync. Presented by Mark Hickson at Rogers Centre June 13th, 2012.

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Microsoft Lync (by Mark Hickson)

  1. 1. The average Information Worker gets more than 51 messages a day in up to seven different locationsSource: Harris Interactive
  2. 2. Businesses average more than 6 communicationsdevices and almost 5 communications applications per employee Source: Sage Research
  3. 3. User User Experience User User User User User UserExperience Experience Experience Experience Experience Experience Experience
  4. 4. Three Core Business Drivers for UC • Complexity of managing • Need to offer better Work- • Travel costs for meetings are multiple communication Life Balance out of control platforms • Communications must be a • Employees spend too much • Difficulties integrating and part of Business Continuity time on email extending existing Plan • Communication delays are communications platforms • Increase responsiveness to affecting business outcomes • High communications costs customer inquiries no matter • Need to boost productivity • Need to leverage existing where you are technology investments • High real estate costs
  5. 5. Microsoft Unified Communications Authentication Administration Storage Compliance
  6. 6. Forrester of Microsoft Lync
  7. 7. ConferencingIM/Presence Enterprise Voice
  8. 8. Instant Messaging and Presence See others Presence availability at a Skill glance keyword Quickly Find experts get more whenever information needed
  9. 9. Unified Conferencing
  10. 10. Enterprise Voice
  11. 11. Gartner Magic Quadrant Magic Quadrant for Unified Communications August 22, 2011 “Microsoft offers a visionary approach for addressing enterprise communication and collaboration requirements. Enterprises looking into UC should consider the Microsoft solution and, at a minimum, understand the vision and how solutions of this type might change their business processes.” The Magic Quadrant is copyrighted 2011 by Gartner, Inc. and is reused with permission. The Magic Quadrant is a graphical representation of a marketplace at and for a specific time period. It depicts Gartners analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Gartner does not endorse any vendor, product or service depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the "Leaders" quadrant. The Magic Quadrant is intended solely as a research tool, and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose. This Magic Quadrant graphic was published by Gartner, Inc. as part of a larger research note and should be evaluated in the context of the entire report. The Gartner report is available upon request from Microsoft. SOURCE: Gartner, Inc., “Magic Quadrant for Unified Communications”
  12. 12. 33,000 Voice users 300 Voice users 15,000 Voice users“We decided to go with Lync Serverbecause it’s got all this potential. Thiswasn’t just a purchase to replace whatwe had; this was a purchase to enablethe future, and that’s what we havedone.” Corey CoxVice President of Information Systems, Tandet 4,300 Voice users
  13. 13. Reduce Costs “Lync has enabled us to save nearly $13 million annually.” – Joe Hamblin, Manager of UC, Sprint $2.5M avoid PBX upgrades $6.7M recurring circuit costs $4.0M conferencing $0.7M environmental sustainability
  14. 14. Effects of Poor Adoption Restricted Failure to reach NegativeUser confusion Lost productivity Budgets and value from spend perception of IT Ability to Execute
  15. 15. Adopt Quickly “Fastest take up of any product we’ve ever deployed. 60% of people were using it within 24 hours of that tool landing on their desktop. We put it across 32,000 people in a couple of weeks. There were no compatibility issues, there were no scalability issues; it just worked!” – Mark Griffith, Head of Workplace Technologies, Commonwealth Bank of Australia
  16. 16. Facilitating a Successful UC Rollout • Identify and assemble a Readiness Team Develop Readiness Plan • Review organizational requirements, identify success metrics • Evaluate support resources and escalation channels Define Support Strategy • Define help desk strategy for supporting end users • Identify key user groups for feedback during limited scale pilot Initiate Pilot Program • Test usage scenarios and validate technical deployment • Assess end user training resources, confirm delivery channels Create Training Plan • Announce training resources to end users • Create a plan for announcing launch and ongoing updates Generate Awareness • Communicate value proposition to organization • Review reporting to assess usage and adoption Measure Usage & Adoption • Determine if success achieved according to initial metrics Free Online Course:
  17. 17. Adoption and Training Kit kit/Pages/default.aspx
  18. 18. built around Lync
  19. 19. Global Consumer Base FederationBusiness-Grade Capabilities