Success is really simple
First you decide what you
want specifically, and
Then pay the price to
make it happen
If you don‟t take that second step, you‟ll
never have what you want in long term
Four Levels of Performance
The New YOU!
4. Out Standing
Journey of a 1,000 miles
starts with a single step
Use what talent you possess –
the woods would be very silent if
no birds sang except those that
As long as habit and routine dictate the pattern of living,
new dimensions of the soul will not emerge.
Grooming is a continuous, iterative process in which a
newly inducted employee is ameliorated to grow from an
immature state to a matured one, socially as well as
professionally. He becomes well conversant with the
organization culture and professional routine which
emotionally affiliates him with the job and organization.
He transforms into a respectable representative of the
organization. Employees must be groomed in business
ethics, disturbance handling, risk management and day to
day interaction with colleagues customers and stake
holders in order to develop their personalities.
• A Monotonous
Activity or a step
• Need assessment –
• “Training is relatively
systematic attempt to
transfer knowledge or
skills from a person who
knows to a person who
does not know.” It
consists of planned
programmes at individual,
group or organization
level, designed to
improve performance for
measurable changes in
attitudes and in social
Becoming Number One Going to the Top
Remaining Number One Staying at the Top
Tailor-Made Training Programs:
SuccesS Designers Intl.
offers customized programs on Professional Selling, Sales
Management, Teaching, Customer Care, Communication Skills,
Leadership Skills, Motivation, Self Development etc. If your
organization is seeking proven techniques to increase sales,
strategies to motivate sales force and innovative ways to improve
sales leads, we offer a reliable program!
We represent professional, motivational trainers and consultants
with motivational training experience in Different Fields. We have
the motivational trainers and talents, plus the desire, to make the
client look and feel like a hero for hiring them.
Our Customized Programs:
Improve motivation and communication.
Enhance programs with a real ROTI (Return On Training Investment)
Raise the bar on sales management training
Increase productivity and profitability
Learn how to turn creativity into money
(Take creativity and innovation to the next levels –
learn the latest for idea generation tools
so you can be ready for the future.)
How we customize:
We use an in-depth questionnaire/technique to conduct a
‘gap analysis‘ and identify ‘grey areas’
We plan and work with you to make it
an interactive and productive experience
We teach the right contents
We quantify the reaction and response during & after the program
We determine the knowledge of a new skill,
how and if attitude changed and improved
and what we appraise something we established
over many years ago as the wisdom factor.
Peak Performance, Productivity, Profitability and Professionalism;
Employee Satisfaction, Increased Customer Relationship Management.
The more precisely you
plan, the harder destiny
will hit you
Proven techniques which enable you to attain and retain customers
The basic marketing concept says:
Customer is the Boss.……Yes, this is true!
Customer is the profit, everything else is over-head!
Everyone should know answers to these critical questions:
• Why do some people deal once and never return?
• Who do some people become your regular and loyal customers?
• What are the best ways to keep customers coming back over and again?
• How to turn an angry / upset customer into a happy and satisfied client?
This results-oriented workshop will help the
participants discover effective techniques to
• Develop a competitive edge
• Handle difficult people ---- with ease
• Build customer loyalty and win new business
• Turn the occasional buyers into repeat customers
Four aspects of professionalism and
success in quality customer service:
• Who is the (internal and external) Customer?
• Why do Customers Quit?
• What do Customers Really Buy?
• Quality Customer Service : Key to Your Prosperity
• Winning Attitudes : Foundation of Professional Success
• Three C‟s : Vital Ingredients for Quality Customer Service
• What Type of Service does Your Customer Expect?
• What do People Want from You & Your Organization
• Identifying Customers‟ Needs, Expectations and Perceptions
• How Can You Provide Quality Customer Service?
• How to Handle Unsatisfied Customers
• Strategies for Dealing with Angry & Upset Customers
• Quality Customer Service Action Plan
It‟s easier to give customer service now than to take customer complaints later
Communication is the most important tool for human excellence.
We use it in every field of our life.
No part of our life can be considered without communication.
This is the difference which makes the difference.
To master communication skills is to master human excellence.
W H Y Communication is a Big Challenge ?
We communicate wrongly
We over communicate or under communicate
We don’t communicate at all
We are failing to live up to its norms
We don’t understand the real needs, feelings, expectations and
perceptions of others
Lifeblood of any business and human society
Satisfies human needs: Personal, Material, Spiritual
Brings harmony peace thru common understanding
Promotes hopes, happiness and aspirations
Regulates all walks of life: Politics, Economics, Law, Technology,
Sociology, Education, Social Sciences
Modes of Expressive Receptive
Communication Activities Activities
Verbal Speaking Listening
Written Writing Reading
( Gestures ) (Body Language)
IDEA by “Encoding” MEDIUM
Sender ( using words, CHANNEL
Feedback Interpretation ( near or
Power Talk (Hypnotic Language)
Power Language for Personal, Business and Educational Situations
Understand the decision-making process and get what you want.
Become an effective communicator.
Increase your income.
Live your dreams.
Enjoy better Relationships
Influential Talk (Secret Language of Influence)
Attract and have people like you immediately.
Speak your ideas in the client‟s language.
Influence others without speaking.
Build new personal resources and create positive feelings.
Words are cheap, the saying goes, they cost nothing,
yet they have power to evoke images, sounds and feelings in the
listener and reader as every poet and advertising script writer knows.
They can start or break up relationships, sever diplomatic relations
and provoke fights and wars.
Words have been used to make us laugh and cry.
They can hit or heal us. They can create hope or devastation.
With words we can describe our intentions, desires and feelings.
Words don‟t only create emotions, they create actions as well.
Most beliefs are formed by words and they can be changed by words as well.
Throughout the human history, great leaders, speakers, teachers and coaches
used the power of words to lead people and to make them work
for their cause (mission).
Better personal and business strategies.
Generate new behaviors for old problems.
Dealing Successfully With
People Different From You
Understand the decision-making process and get what you want.
Better personal and business strategies.
Increase your income.
Reframing, Parts Integration and more.
(for decisions, negotiations, sales, marketing, etc.)
Speak your ideas in the client‟s language
Build new personal resources and create positive feelings.
Generate new behaviors for old problems.
Negotiate better contracts, close deals without “buyer‟s remorse”.
Body Language is the unspoken communication that goes on in
every Face-to-Face encounter with other human beings.
It tells you their true feelings towards you and
how well your words are being received, because
only 7-10% is attributable to the actual words of a conversation.
It is not important what you say,
but the way you say it.
If you can read body language, life takes on a new dimension.
Understanding body language provides the key to the signals
we all send out unconsciously, revealing our inner most thoughts.
It opens up new areas of insight.
Thoughts and Body Language
Mind and body are completely interconnected, so
our thoughts immediately influence our physiology and vice versa.
More important: The mind leads and the body follows immediately.
Your ability to read and understand another person's
Body Language can mean the difference between
making a great impression or a very bad one!
It can help you in a job interview, that crucial meeting,
the business function, or that special date!
The deeper the rapport, the closer the match will tend to be.
Successful people create rapport, and rapport creates trust.
You can create rapport with whoever you wish by consciously
refining the natural rapport skills that you use every day
Rapport can also improve costumer relations –
If you take the trouble to show people that you respect
their beliefs and values, this does not mean that you have to
share those values and beliefs,
only that you acknowledge them in a positive manner.
Attitude ( to oneself and others )
Understanding & Winning Others
Know, understand and feel others / colleagues
The crucial role others play in our success
Learn the basics of positive human relations
Learn proper people-handling techniques
Establish long-term relations with others
Create a congenial work environment
We get and keep a job
Move ahead in that job
Technical Skills &
Knowledge 15 %
People Skills and
Tools of the Trade
Critical Thinking Problem Solving
Persuasion Decision Making
• Understand the qualities of a Winning Sales
• How to Develop a Winning Sales Team
• How to Recruit, Train and Groom Salespersons
• Strategies to Stretch Salesperson’ Potential for
• How to Motivate Sales Team to Reach Sales
• Sales Evaluation Techniques
• Roles & Responsibilities of a Sales Manager : Key Result Areas
• What Successful Sales Managers Do & Don’t Do
• Best Work Practices & Performance Effectiveness
• Sales Plan & Sales Planning
• Recruitment : Matching Man & Job
• Selecting the Right Salesperson : Right Bullet for the Right Target
• Communicating Clear Expectations
• Training : Putting a Training Plan Together
• Keys to Training Salespeople
• Training Never Ends
• Motivating & Managing Salespersons
• Sales Productivity : How to Sustain High Performance
• Evaluating Your Sales Team
• Critical Areas to be Assessed
• Sales Targets & Incentives
• Growing as a Sales Manager
a set of ideal attributes, a a sales person’s awareness
vision that a salesperson of his mental and physical
strives to achieve characteristics
a salesperson’s feelings of
pride in himself; a feeling of
self-respect and personal worth
People Love to Buy from
Sales training program can be customized to the specific need of a sales team and an
organization. We take a comprehensive view of the sales environment, and offer a
results-based approach that incorporates the best in professional development
How to Achieve Sales Excellence
An intensive training seminar for sales professionals who need strategic
and tactical advantages to attain and retain customers in a competitive market.
This is not just another traditional chalk-talk sales seminar; it’s a condensed
program on enhancing your personal and professional caliber for a long-term
permanent success in sales career.
Give yourself a change to reach your full potential, and successfully contribute
to the $ales objectives of your organization.
Based on the most updated techniques of
professional selling, this interactive
program addresses such critical issues as:
1. Why some salespersons are more successful than others?
2. What is the Psychological Make-up of a Professional Salesperson?
3. What is Professionalism : Commitment to Excellence?
4. How to Develop Your Sales Edge?
5. How to Outsell the Competition?
6. How to Set & Achieve Sales Targets?
7. Time-Tested Proven Techniques of Professional Selling
Develop the profile of a professional salesperson
Identify market potential and business opportunities
Qualify prospects in the quickest and best possible ways
Match the product / service to prospects’ specific situation
Use the sure-fire steps to uncover prospects’ buying motives
Use proven techniques to handle any and every objection
Put the powerful closing techniques and get the sale
Set high targets and achieve or exceed them …… with ease
Sell faster and better …… and much more!
Action-Oriented Ideas and Time-Tested Techniques that Can
Glorify Your Sales Career
Salesperson‟s Self-Image & Success at Selling
Professionalism: Commitment to Excellence
How to Achieve Excellence in Selling
Developing a Winning Edge in Selling
Sales Process ( Prospecting to Closing )
Key to Peak Performance : Proven Formula
Enemies of Professional Selling
Proven Keys to Success in Selling
Personal Development Action Plan
Time-Tested Selling Techniques
People Buy People ( Building Rapport With
Selling the Sizzle, not the Steak ( Features
versus Benefits )
Identifying Buying Motives ( Pressing the
Hot Buttons )
Building Relations With Customers
( Friendship Factor )
Serving & Helping Customer
If you don‟t serve customers you don‟t deserve Customers
YOU’RE BORN TO WIN
but to be a winner
you must plan to win,
prepare to win, and expect to win
PMA versus NMA
There is a very little difference in people,
but that little difference makes a big difference.
The little difference is attitude,
and the big difference is whether it is
Negative or Positive
Manage Your Self-Talk
If you think you Can, or you think you Can’t…
YOU’RE RIGHT! Henry Ford
This is going to be This is going to
a wonderful day! be a crappy
How to Change Your
One For All
All For One
• To highlight the mechanics of organizing
• Identify the roles of individuals in teams
• Present procedural strategies for successful
• Groups versus Teams
• Group Managers versus Team Leaders
• Team Building Concepts Applicable to the your organization
• Becoming an Effective Planner
• Strengthening Your Organizational Skills
• Building a Climate for Motivation
• Control System that Assures Goal Achievement
• Team Direction and Team Life Cycle
• Team Charter and Master Plan with Road Maps
• Action Planning & Establishing Overall Schedule
• Team Support Roles and Team Members‟ Roles
• Building Your Team
• Building Trust in Teams
• Coaching : The Key Ingredient in Team Building
• Team Meetings and Consensus Decision Making
• Monitoring Team Progress
THE KEY TO HIGH PRODUCTIVITY
AND HIGH PERFORMANCE
Your ability to set clear Goals and Objectives,
establish clear priorities and then to
concentrate on the most value able use of
Effective Time Management
Overview of Time Management Skills
Personal Time Management
How to Make the Best & Most of Your Most Perishable Resource
Basics of Time Management
• To help you determine how you presently use your time
• To make you aware of the portion of time over which
• To understand how to make the most effective use of the
time under your control
• To avoid and handle time-wasters
• Examining time management and understanding the
impact of using a system rather than being reactive.
• Introduction to the various systems and ideas that are
currently being used by thousands of effective people.
Is your time 'running out'?
The key benefits of Time Management
Understanding the uses and misuses of time
Choosing the right tools for the job
Time management - the secrets revealed
Dealing with interruptions
Goal achievement through Timeline
The power of focus
Monthly, Weekly and Daily planning
Coordinating your time with others
Learning to 'control' your time
Increasing personal effectiveness
Appointments and Tasks
Tackling the 'time stealers'
Energy and Efficiency
Work -Life balancing
design of a hoped-for future and
the development of effective
steps for bringing it about
Roadmap that guides
and shows you what is
possible in career & life
Memory Building & Speed Reading
Text Text Text
Text Tex Text
Reprogramming & Reframing for Success
Reframing is not a way of looking at the world through rose- colored
spectacles, so that every thing is really good. Problems will not vanish
with their own accord, they will have to be worked through, but the more
ways you have of looking at them, the easier they are to solve.
“There is nothing either good or bad,
but thinking makes it so”.
but until we give them meaning,
relate them to the rest of our life
and evaluate the possible consequences,
they are not important.
To reprogram a thing you change the negative, into a positive or vice versa.
Meta Model & Milton Model for Success
META MODEL has a series of devices for achieving a better understanding of
vague language patterns, including specific questions for added clarification.
NLP has a very powerful map of how language operates.
This map of language is known as the Meta Model in NLP literature.
The word „meta‟ comes from the Greek,
and means over and beyond, or on a different level.
The Meta Model uses language to clarify language,
it prevents you from deluding yourself that you understand what words mean;
it reconnects language with experience.
The META MODEL is a series of questions
that seek to reverse and unravel the deletions
and distortions and generalizations of language.
These questions aim to fill in missing information,
reshape the structure and elicit specific information
to make sense of the communication.
It is worth bearing in mind
that none of the following patterns is good or bad in itself.
It depends on the context in which they are used
and the consequences of using them.
The Milton Model allows you to use language patterns
that are artfully vague so that clients can give it a meaning
that is appropriate for them.
The Milton Model can be used to pace and lead a person's reality,
distract and utilize the conscious mind and to access
the unconscious mind and thus the person's resources.
Breaking the Limits
(Making Impossible, Possible)
What you believe about your self is what happens to you.
COMMITMENT AND PURSUANCE
Edison failed 9999 times to light a bulb
1. Failed in business at age of 21
2. Was defeated in a legislative race at age of 22
3. Failed again in business at age of 24
4. Overcome the death of loved one at age of 26
5. Had a nervous breakdown at age of 27
6. Lost congressional race at age of 34
7. Lost congressional race again at age of 36
8. Lost senatorial race at age of 45
9. Failed to become vice president at age of 47
10. Lost senatorial race again at age of 49
11. Elected as president of United States at age of 52
Motivation & Peak Performance
Stretching Your Potential
M O T I V A T I ON
A process that starts with a
physical or psychological
deficiency or need that
activates behavior or a drive
that is aimed at some goal.
Employees’ Desire & Willingness
to work and contribute to the Organization
Motivation to work is caused by a person’s
long term and quality involvement in job
His total commitment to add value to the
strategic objectives of the organization
Show Excellence and then demand Excellence.
Don‟t try to change others/staff without first
Major Reason for Demotivation
“is not knowing what is expected of staff’
Coaching & Career Value
Counseling & Benefits
Positive Motivates Work
in Work Tasks
Highway to Wealth
Difference Between Ordinary
A Leader takes the people where they want to go. A great leader takes people
where they don‟t necessarily want to go, but ought to be.
Mind, Thoughts, Feelings
Identify the core values of leading others / subordinates
Know the salient characteristics of leaders
To identify and utilize our potential for a happy and
productive workplace and life
Leaders Are Made, Not Born
You are what you think you are
Your self-image determines your performance
Change your self-concept -- the way you think
about yourself as a leader
You Become What You Think About
The Quality of Courage
Willingness to make hard decisions & take firm action
Boldness – willingness to initiate action in the face of
uncertainty and possible failure
Offensive Strategy – leaders move to engage the opposition
rather than wait for the competition to come to them
Attack Orientation – leaders dare to go forward
Patience – leaders have the courage to stay on course when
the going gets tough and when the outcome looks uncertain
Risk Taker – future belongs to those who take calculated
risks, move forward, and are willing to deal with conflicts by
confrontation rather than by evasion
The Ability to Inspire & Motivate
eliciting emotions from followers
Leaders arouse excitement and enthusiasm
They are committed, intense, dedicated to goals
Leaders empower others to perform beyond their
previous levels of accomplishments by
encouraging and positive expectation
Leaders inspire loyalty by being loyal to their
followers and their organizations
Leaders Build a Champion Team
leader‟s ability to bring together winning teams
Leaders surround themselves with the best people
Provide clear coaching, and have an intensive people-
development and training program
Place emphasis on planning = good market intelligence,
facts, statistics, accuracy
Use selective player assignments; put people where their
strengths make the greatest contribution
Set demanding standards, and quickly weed out the
incompetent staff members
We Always Remember
Only Those Leaders
Who Bring About
a Positive Change in
People, Society, World
• Show excellence and then demand
• Inspire people with your manners &
• Be a coach and a living, an inspiring example
• Don’t just look after yourself; take care of
those who serve you or are managed by you
Master Yourself by Reading the Life of
Prophet Muhammad ( pbuh )
Training With Success: ‘How-To-Do-It’ Program
You can successfully improve your instructional performance, and you can do it
quickly, systematically and easily with this results-oriented program.
Results You Can Count On …
You will learn …
•What to do to identify training needs
• How to set realistic training objectives
• How to make your presentations exciting and enjoyable
• How to build the critical success factors into your training
• How to choose the best training methodology and techniques
•Have an increased understanding of adult learning principles
and implementation requirements for effective learning
•The roles, responsibilities and usage of skills for a competent trainer
•The skills for designing and developing effective training modules,
aids and implementation
•The training needs assessment and evaluation process
Following objectives for Developing Instructional
Design have been developed to guide participants
to the core issues covered in this program:
•How to use a system to design a training program
•How to conduct training needs analysis
•How to identify training objectives
•How to develop training objectives
•How to evaluate and select training techniques
•How to plan and review your training performance
•How to develop easy-to-follow presentation skills
•How to convert years of front-line experience into a
systematic and well-organized training program
What is Training? The basic objective of training is to improve KASH :
Knowledge, Attitudes, Skills and Habits.
Attitudes are caught, not taught.
What is Development? It means D = IP + FG … Improved Performance
plus Future Growth
ASTD ( American Society for Training & Development )
• Introduction: Training & Development
Different Roles of a Trainer
Adult Learning Principles
Trainer Skills Toolkit
•Developing Effective Training Modules
•Using Appropriate Training Techniques
•Effective Use of Training Aids & Equipments
•Mastering the Art of Delivery
•Organizational Training Systems
•Training Needs Analysis
•Assessment & Evaluation
This is not just another traditional chalk-talk
seminar; it’s a condensed program on enhancing
personal and professional caliber for a long-term
permanent success in Training career.
Give your training staff a chance to reach their full
potential, and successfully contribute to the
objectives of your organization.
Possibilities beyond the limits)
What is The Difference Between
Mind And Brain?
Operator Bio Computer
Non Physical Existence Physical Existence
Sub Conscious / Conscious More than A
90% (Filters) 10% Billion Neurons
Unlimited Power Working Capacity More
than Super Computer
Normally Usage 3 to 5% Normally Usage 5%