The Changing Face of Sales Part One

406 views
364 views

Published on

This is an overview of a 3day learning programme created for the progressive consultancy Raison d'Etre to holistically and authentically approach the development of sales skills across their global spa teams.

Published in: Business
0 Comments
1 Like
Statistics
Notes
  • Be the first to comment

No Downloads
Views
Total views
406
On SlideShare
0
From Embeds
0
Number of Embeds
12
Actions
Shares
0
Downloads
0
Comments
0
Likes
1
Embeds 0
No embeds

No notes for slide

The Changing Face of Sales Part One

  1. 1. Pleasure?
  2. 2. Pain?
  3. 3. Love?
  4. 4. Loathe?
  5. 5. The Changing Face of Sales Part One
  6. 6. The emphasis has shifted from ‘selling to people’ to ‘making people feel that they want to buy’
  7. 7. The Harmony of Purpose
  8. 8. Key Focus <ul><li>Spark buy-in, responsibility & commitment from team </li></ul><ul><li>Provoke positive emotions </li></ul><ul><li>Maximise on opportunities to connect in exceptional ways </li></ul>
  9. 9. Conscious Communication The Art of
  10. 10. Key Focus <ul><li>Using conscious communication skills </li></ul><ul><li>Uncovering guest’s expectations </li></ul><ul><li>Matching solutions to guests’ needs, desires or motives </li></ul>
  11. 11. The Power of Heartfelt Recommendations
  12. 12. Key Focus <ul><li>The importance of recommendations </li></ul><ul><li>Understanding buying motives </li></ul><ul><li>Listening for opportunities to help </li></ul>
  13. 13. “ People will forget what you said, people will forget what you did, but people will never forget how you made them feel” Maya Angelou

×