Bringing health care home! Senior Care  Home Health
Slide Index <ul><li>Problem Space </li></ul><ul><li>Common problems faced by our seniors </li></ul><ul><li>Solution – Seni...
Problem Space <ul><li>Kerala has about 3 million people over the age of 60, the largest geriatric percentage in the countr...
Common Problems Faced by Our Seniors <ul><li>Feeling of  loneliness </li></ul><ul><li>Change of lifestyle, forced  separat...
Solution – Senior Care
Our Goal, Mission and Vision <ul><li>Senior Care is inspired from the issues that we face everyday – the concern that we h...
Why  Us <ul><li>We are pioneers in the home health care industry in the USA for the last 10 years </li></ul><ul><li>We are...
Our Services and Benefits <ul><li>Senior Care Serves all over Kerala. Our network consists of the best hospitals and lab f...
Process <ul><li>We believe that every Senior Care member deserves the best customer service </li></ul><ul><li>Upon success...
Physician – Service Initiation <ul><li>On the first visit, the physician would prepare a plan of care using the Senior Car...
Physician – Future Visit <ul><li>Physician Clinical Notes </li></ul>
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Senior Care

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Senior Care is Kerala's first and only home health care service provider. Senior Care's mission is to bring high quality health care services to the homes of the Non Resident Indians' parents' living in Kerala. Find more information about senior care at our website, http://www.seniorcareindia.com

Please give us a call at 0471 2435261(India), 1 (866) 789 5221(USA) , +971 501296036 (UAE) if you have any questions about the services.

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Senior Care

  1. 1. Bringing health care home! Senior Care Home Health
  2. 2. Slide Index <ul><li>Problem Space </li></ul><ul><li>Common problems faced by our seniors </li></ul><ul><li>Solution – Senior Care </li></ul><ul><li>Our Goal, mission and vision </li></ul><ul><li>Why us </li></ul><ul><li>Our Services </li></ul><ul><li>Process </li></ul><ul><li>Physicians – Service Initiation </li></ul><ul><ul><li>Plan of care </li></ul></ul><ul><li>Physicians – Future Visits </li></ul><ul><ul><li>Clinical progress note </li></ul></ul><ul><ul><ul><li>When to use </li></ul></ul></ul><ul><ul><ul><li>Expected information </li></ul></ul></ul><ul><ul><ul><li>Due </li></ul></ul></ul><ul><ul><li>Communication Note </li></ul></ul><ul><ul><ul><li>When to use </li></ul></ul></ul><ul><ul><ul><li>Expected information </li></ul></ul></ul><ul><ul><ul><li>Due </li></ul></ul></ul><ul><li>Deviations - Procedures </li></ul><ul><ul><li>Further investigations </li></ul></ul><ul><ul><li>Emergency </li></ul></ul><ul><li>Dress code </li></ul><ul><li>Interaction guidelines </li></ul>
  3. 3. Problem Space <ul><li>Kerala has about 3 million people over the age of 60, the largest geriatric percentage in the country, and the figure is expected to grow nearly 2.5 folds to 8 million in the next 15 years ( Report on Survey of aged in Kerala) </li></ul><ul><li>With the advancement of science and globalization, combined with high literacy rates more and more young malayalee adults are migrating to other parts of the world (approx 1.4 million today) because of work and career opportunities </li></ul><ul><li>More and more aging seniors in Kerala’s cities live alone, far away from their children and close relatives, with virtually no immediate family nearby to care about their medical and emotional needs </li></ul><ul><li>Problem is compounded by the lack of proper infrastructure, or social security programs to take care of their health needs </li></ul>
  4. 4. Common Problems Faced by Our Seniors <ul><li>Feeling of loneliness </li></ul><ul><li>Change of lifestyle, forced separation from immediate family </li></ul><ul><li>Health problems </li></ul><ul><li>Feeling of insecurity </li></ul><ul><li>Aversion to depend on others </li></ul><ul><li>Lack of emotional support </li></ul><ul><li>Isolation from larger society/community </li></ul><ul><li>Fear of being targeted by robbers and anti-socials due to perceived state of health </li></ul><ul><li>Fear of attack from domestic aides/helpers for money </li></ul>
  5. 5. Solution – Senior Care
  6. 6. Our Goal, Mission and Vision <ul><li>Senior Care is inspired from the issues that we face everyday – the concern that we have on the health and emotional needs of our immediate family living away in Kerala </li></ul><ul><li>We understand that this concern is shared by many expatriates living away from the near and dear </li></ul><ul><li>Our Goal </li></ul><ul><ul><li>Our goal is to alleviate the worries of the expatriates, by providing </li></ul></ul><ul><ul><ul><li>Highest quality healthcare with frequent health check ups and constant monitoring at the comfort of the seniors’ homes </li></ul></ul></ul><ul><ul><ul><li>Assistance during any emergency for quick hospitalization </li></ul></ul></ul><ul><ul><ul><li>Access to compassionate social workers for any emotional counseling needs or even someone who they can talk to </li></ul></ul></ul><ul><ul><ul><li>Easy 24 hour access to health information of the family members online </li></ul></ul></ul><ul><ul><ul><li>Easy telephone access to case managers who can update the expatriates on the health of the senior </li></ul></ul></ul><ul><li>Our Mission </li></ul><ul><ul><li>Our mission is to deliver personalized, individualized, and the best available health care at the doorstep of our customers, transforming the landscape on how health care is delivered in Kerala, and set new standards which are best in class in the industry </li></ul></ul>
  7. 7. Why Us <ul><li>We are pioneers in the home health care industry in the USA for the last 10 years </li></ul><ul><li>We are the first premium home health care company in Kerala </li></ul><ul><li>We believe our customers deserve the best, and so there will be no compromises </li></ul><ul><li>Standardized processes and online access to patient progress for our customers through our website www.seniorcareindia.com </li></ul><ul><li>Our network consists of the best labs, hospitals, and health care professionals in the state, so we are prepared to give the best service to our clients </li></ul><ul><li>You are the chosen few in the industry - the very best, and the most courteous - and we are proud to be associated with you </li></ul>
  8. 8. Our Services and Benefits <ul><li>Senior Care Serves all over Kerala. Our network consists of the best hospitals and lab facilities and provides a one stop shop for all home healthcare needs of our service beneficiaries </li></ul><ul><li>Below are our services </li></ul><ul><li>House call physicians </li></ul><ul><li>Disease Management </li></ul><ul><ul><li>Chronic Disease Management </li></ul></ul><ul><ul><li>Diabetic Management </li></ul></ul><ul><ul><li>Wound Management </li></ul></ul><ul><ul><li>Post Operative Care </li></ul></ul><ul><li>Professional Services </li></ul><ul><ul><li>Nursing </li></ul></ul><ul><ul><li>Home Health Aides (On a case by case basis) </li></ul></ul><ul><ul><li>Physical Therapy </li></ul></ul><ul><ul><li>Medical Social Workers </li></ul></ul><ul><li>Personal Assistance Services (On a case by case basis) </li></ul><ul><li>Ambulance Services </li></ul><ul><li>Mobile Labs </li></ul>
  9. 9. Process <ul><li>We believe that every Senior Care member deserves the best customer service </li></ul><ul><li>Upon successful customer registration, and identification of beneficiaries, an in-person entry conference is conducted with the beneficiary to go over their plan and the associated benefits. The beneficiary agrees to the terms of the service by signing the consent form </li></ul><ul><li>A file is created to keep track of the beneficiary progress </li></ul><ul><li>Primary Care givers are identified in the areas of </li></ul><ul><ul><li>Physician </li></ul></ul><ul><ul><li>Nursing </li></ul></ul><ul><ul><li>Medical Social Worker </li></ul></ul><ul><li>Administrator works with the caregivers and the beneficiary on their schedule </li></ul><ul><li>A care plan is prepared for the beneficiary </li></ul><ul><li>Care giver notes are due (faxed or emailed) to the office no later than EOB Friday of the week </li></ul><ul><li>Online customer area gets updated with the recent visit information </li></ul>
  10. 10. Physician – Service Initiation <ul><li>On the first visit, the physician would prepare a plan of care using the Senior Care Plan of Care document. </li></ul><ul><li>The plan of care needs to be reviewed and adjusted every 6 months or earlier depending on the specific needs of the patient </li></ul><ul><li>Any change in the plan of care needs to be communicated by EOB Friday of the week to the office along with the regular communication note (To be described later). </li></ul>
  11. 11. Physician – Future Visit <ul><li>Physician Clinical Notes </li></ul>
  12. 12. Physician – Future Visit <ul><li>Communication Note </li></ul>
  13. 13. Physician – Future Visit <ul><li>Wound Care Note </li></ul>
  14. 14. Deviations - Procedures <ul><li>Further Investigations </li></ul><ul><ul><li>New symptoms that prompt further investigations need to be communicated to the office in a clear communication note that lists the symptoms, probable conditions, and the required further investigations. Plan of Care should be revised if needed. </li></ul></ul>
  15. 15. Deviations - Procedures <ul><li>Emergencies </li></ul><ul><ul><li>In the event of a medical emergency occurring during the visit, the caregiver shall immediately call the partner ambulance service, and brief them of the emergency </li></ul></ul><ul><ul><li>Provide any possible, and necessary medical help needed till more help arrives </li></ul></ul><ul><ul><li>At the first appropriate chance, call the office and inform about the emergency and any available information regarding it </li></ul></ul>
  16. 16. Dress Code <ul><li>All Senior Care associates shall present themselves in a professional manner to the beneficiary </li></ul><ul><li>All medical care givers should wear a white coat and a Senior Care name tag during each visit </li></ul><ul><li>Social Workers and Office staff should wear business casuals and Senior Care Name tag during the beneficiary interaction </li></ul>
  17. 17. Customer Interaction Guidelines <ul><li>At any point in the customer interaction, Senior Care associates should carry themselves in a professional and courteous manner </li></ul><ul><li>Remember our customers are seniors, and they deserve respect , affection, and care in every interaction </li></ul><ul><li>We take customer satisfaction very seriously and will conduct regular check points to gather feedback on the interactions of our associates </li></ul>

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