Business Communication Skills                Joanna Graham     Bsc (Hons), MSc, ML.TEFL, DELTA, MA in Applied Linguistics ...
Session Content• What is Business English?• Business Communication Skills      a. Functional Exponents      b. Language ar...
What is Business English?A: I’m looking for room 235, Mr. Jenkin’s officeB: It’s just around the corner, over there.Can we...
Business English is …A: I’m looking for room 235, Mr. Jenkin’s officeB: It’s just around the corner, over there.          ...
But is it just elements of language?Linguistic Competence (language)             +Discourse Competence (spoken and written...
Business Communication Skills       What are they?         •   Meetings         •   Presentations         •   Telephoning ...
Functional Exponents What is the main skill, the sub-skill and the register?So, shall we get started?                  As ...
So, shall we get started?                  As you can see from this graph ...Main skill: meetings (chairing)            Ma...
What are your thoughts on this , Janet?         Can I get you a tea or coffee?Main skill: Meetings                        ...
Business Communication SkillsSpeaking Skill   Language                     ActivitiesSocializing      •Meeting and Greetin...
Lesson Frameworks - TelephoningA. PPP                                          B. TTT•   Lead-in: Sts discuss how often th...
Advantages and Disadvantages                       PPP                                              TTT     Advantages    ...
Ordering a LessonActivity                                                Stage Aim                                     Ord...
Ordering a LessonActivity                                                    Stage Aim                                  Or...
BKC-IH Teacher Training Centre    E-mail: t-training@bkc.ru       Tel: (495) 2340314          www.bkc.ru
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What is business english

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The use of English as the language for business is increasingly widespread and learners often need to have certain skills to do their jobs properly. This session will focus on the different speaking skills that learners increasingly want to improve, what they consist of and how we can develop them in the classroom.

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What is business english

  1. 1. Business Communication Skills Joanna Graham Bsc (Hons), MSc, ML.TEFL, DELTA, MA in Applied Linguistics and TESOL CELTA Trainer, Delta Trainer, IH CAM Trainer, TKT: 3 Modules Preparation Course Trainer, IH FTBE Trainer, IHC YLT Trainer, ATEEL Refresher Course in TEFL Trainer. © BKC-IH Moscow Teacher Training Centre 2012
  2. 2. Session Content• What is Business English?• Business Communication Skills a. Functional Exponents b. Language areas and activities c. Lesson Type d. Lesson Structure © BKC-IH Moscow Teacher Training Centre 2012
  3. 3. What is Business English?A: I’m looking for room 235, Mr. Jenkin’s officeB: It’s just around the corner, over there.Can we talk about gearing after lunch?Maybe we need to revisit the escalation clause?Sales have fluctuated over the last couple of monthsHas everyone had a look at the minutes? © BKC-IH Moscow Teacher Training Centre 2012
  4. 4. Business English is …A: I’m looking for room 235, Mr. Jenkin’s officeB: It’s just around the corner, over there. General EnglishCan we talk about gearing after lunch?Maybe we need to revisit the escalation clause? English for Specific PurposesSales have fluctuated over the last couple of monthsHas everyone had a look at the minutes? General Business English © BKC-IH Moscow Teacher Training Centre 2012
  5. 5. But is it just elements of language?Linguistic Competence (language) +Discourse Competence (spoken and written communication in the world of business) =Communicative Competence (ability to use the language in different situations) © BKC-IH Moscow Teacher Training Centre 2012
  6. 6. Business Communication Skills What are they? • Meetings • Presentations • Telephoning • Socialising • Negotations © BKC-IH Moscow Teacher Training Centre 2012
  7. 7. Functional Exponents What is the main skill, the sub-skill and the register?So, shall we get started? As you can see from this graph....How can I help you? If I could just finish....How was your journey? Moving on to sales....That would be rather impractical for us. I see what you mean but ...What are your thoughts on this, Janet? Can I get you a tea or coffee?How about a discount for cash? Can you hold for a minute?I’m afraid she’s a bit tied up Any questions?Didn’t we meet at the conference in Could you minute that, John?Berlin? © BKC-IH Moscow Teacher Training Centre 2012
  8. 8. So, shall we get started? As you can see from this graph ...Main skill: meetings (chairing) Main skill: PresentingSub-skill: opening a meeting Sub-skill: referring to visualsRegister: informal Register: neutralHow can I help you? If I could just finish ...Main skill: telephoning Main skill: PresentingSub-skill: answering the phone, offering Sub-skill: Resisiting interruptionassisstance Register: NeutralRegister: neutralHow was your journey? Moving on to sales ...Main skill: Socialising Main skill: PresentingSub-skill: Opening conversation Sub-skill: signposting a change of topicRegister: neutral Register: neutralThat would be rather impractical for us I see what you mean but ...Main skill: Negotiating Main skill: MeetingsSub-skill: Refusing Sub-skill: DisagreeingRegister: Neutral Register: Neutral © BKC-IH Moscow Teacher Training Centre 2012
  9. 9. What are your thoughts on this , Janet? Can I get you a tea or coffee?Main skill: Meetings Main skill: SocialisingSub-Skill: Inviting Opinions Sub-Skill: Offering refreshmentRegister: formal Register: NeutralHow about a discount for cash? Could you hold for a minute?Main skill: Negotiating Main skill: TelephoningSub-Skill: Making suggestions / bargaining Sub-skill: Putting a caller through / asking theRegister: Informal caller to wait Register: formal / neutralI’m afraid she’s a bit tied up Any questions?Main skill: Telephoning Main skill: PresentationsSub-skill: Saying that your colleague is busy Sub-skill: Inviting questionsRegister: neutral / informal Register: NeutralDidn’t we meet at that conference in Berlin? Could you minute that, John?Main skill: Socialising Main skill: Meetings (chairing)Sub-skill: Opening conversation Sub-skill: Ensuring that something is recordedRegister: neutral / informal Register: formal © BKC-IH Moscow Teacher Training Centre 2012
  10. 10. Business Communication SkillsSpeaking Skill Language ActivitiesSocializing •Meeting and Greeting •Using role-plays and •Language of dining out simulation •What to say when visiting •Storytelling / anecdotes people’s homes •Keeping a conversation going •Encouraging others to speakTelephoningPresentationsMeetingsNegotiating © BKC-IH Moscow Teacher Training Centre 2012
  11. 11. Lesson Frameworks - TelephoningA. PPP B. TTT• Lead-in: Sts discuss how often they •Lead-in: Sts discuss how often they talk talk on the phone in English, in what on the phone in English, in what situations and what they find easy / situations, what they find easy / difficult difficult •Test: sts look at a written phone• Presentation: T elicits and clarifies the conversation and correct unnatural / meaning of different phrases and drills incorrect language pronunciation •Teach: T clarifies problematic language• Practice: Sts look at the telephone and focuses on pronunciation phrases and fill in the gaps •Test: Sts unjumble the phrases and order• Production: Sts role-play a telephone them into a conversation conversation •Production: sts role-play a telephone conversation © BKC-IH Moscow Teacher Training Centre 2012
  12. 12. Advantages and Disadvantages PPP TTT Advantages Disadvantages Advantages Disadvantages•T has a clear idea of • Sts may already •Sts focus on the •The teacher must bewhat language to know these language language they don’t able to respond toteach and can prepare points(doesn’t take know whatever languagein advance previous knowledge needs sts have and it’s into account) •The lesson is more difficult to plan this in•Sts often like this student centered with advancelogical approach of •The lesson is more the teacher guidinglearning language teacher centered with and encouraging sts tothen practising it the teacher in control take more control •Sts can see their language ‘gap’ and are more motivated © BKC-IH Moscow Teacher Training Centre 2012
  13. 13. Ordering a LessonActivity Stage Aim OrderSts role-play a meeting based on an agenda and To give sts the opportunity to use allroles given out by the teacher. The teacher the language together in a realisticmonitors and gives feedback on language and context and for a clear purpose.skillsSts list the 3 last meeting s they took part in, thenthey compare lists and discuss how useful themeetings wereSts listen to an extract from a meeting andcomplete gaps in the tape-script with phrases usedfor expressing opinions, agreeing and disagreeingVideo of a meeting that doesn’t go well – the stscomment on what went wrong and whySts match beginnings and endings of expressionsused to express opinions, agree or disagree © BKC-IH Moscow Teacher Training Centre 2012
  14. 14. Ordering a LessonActivity Stage Aim OrderSts role-play a meeting based on an agenda and roles Fluency / free practice of the 5th as finalgiven out by the teacher. The teacher monitors and language of meetings practice orgives feedback on language and skills 1st / 2nd as a testSts list the last three meeting s they took part in, then Lead-in to the topic, to make a link 1stthey compare lists and discuss how useful the to the sts’ experiencemeetings wereSts listen to an extract from a meeting and complete To present expressions in context 3rdgaps in the tapescript with phrases used for expressingopinions, agreeing, disagreeingVideo of a meeting that doesn’t go well – the sts To raise awareness of what makes a 2ndcomment of what went wrong and why successful meeting or notSts match the beginnings and endings of expressions To give controlled practice or test 4thused to express opinions, agree or disagree sts’ knowledge of the expressions. © BKC-IH Moscow Teacher Training Centre 2012
  15. 15. BKC-IH Teacher Training Centre E-mail: t-training@bkc.ru Tel: (495) 2340314 www.bkc.ru
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