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Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
Encapsulated East Africa Limited   Company Profile 2010.
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Encapsulated East Africa Limited Company Profile 2010.

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  • 1. Company Profile P.O Box 12357, Dar es SalaamCell phone: +255-773-040054, +254-722-308312, +254-736-082583 Fax: +254-2-4451213 General Email: sales@encapsulatedafrica.com 1
  • 2. Mission statement:Encapsulated East Africa LTD strives towards attaining the number one Information TechnologyCompany in Eastern and Central Africa, neighboring countries and Africa as a whole by the year2015. We would like to achieve this by ensuring that we sell quality products and providingsuperior customer pre-sales and post-sales services. We provide customer value added servicesby enhancing the efficiency and utilization of Information Technology that are solution based.We recognize the extreme importance of our customer’s needs and increased responsiveness torapidly changing market conditions.We would like to ensure Encapsulated East Africa becomes your primary Information Technologysolution partner, who can increase your company’s flexibility by providing greater access toinformation and increase your competitive position backed by local and international expertiseand to ensure all our partners mutually benefit.While doing all this, we want to improve the knowledge and welfare of our staff and their families.Our successful formula for meeting customer needs is captured in Encapsulated East Africa’s firstand foremost core value—“Never sacrifice quality and integrity.” Our Quality ManagementSystem modeled standard underscores our commitment to delivering quality products. Ourcomprehensive Code of Business Ethics and Conduct reinforces our firm grounding in soundbusiness, professional, and personal ethics. 2
  • 3. Company Background:Encapsulated East Africa ltd is a private incorporated company in Kenya and Tanzania. Thecompany was founded in the year 2003 with the commitment to design, install and distribute a fullline of quality and reliable ICT Data Communications products to resellers and end users in theEast and Central African market.In the last Eight years Encapsulated East Africa has been operating under the nameEncapsulated Multi System. Due to the business opportunity offered by the Common Market forEast Africa countries (KENYA, UGANDA AND TANZANIA) we have expanded by openinganother branch in Tanzania hence consolidating to Encapsulated East Africa LTD.We have quietly and reliably been serving resellers and corporate consumers alike. Our missionis to deliver the foremost innovative, versatile, and cost - effective IT and LAN solutions to thenetwork market. The fast paced and dynamic industry of LAN presents many challenges.Our commitment to quality begins with the selection of the finest components and materials. It isour mission to provide our customers with the most advanced, cost - effective, easy to use,indigenous, and adaptable products. These versatile products enable customers to buildcompletely integrated network solutions from a single vendor. It is through this commitment thatwe continue to furnish “The Complete Solution” for your networking requirements.The main shareholders of the company are experts with wide industrial experience in the field ofInformation Technology solutions and Data Communication, encompassing LAN and Businessadministration. 3
  • 4. Area of ExpertiseEncapsulated East Africa is the premier ICT Infrastructure Consultant and installer in Kenya. Ourfocus is providing Domestic and International clients, with affordable technical expertise whilemaintaining the quality and feature that Telco services investors have come to expect.Encapsulated East Africa is comprised of a highly skilled team of technicians, and experiencedtelecom professionals, that enable service providers and enterprises to deliver voice, data andvideo communication services to end-users.Our Main Area of Expertise includesEEA specializes in products & services that integrate into solutions for a host of IT-centricenvironments including;  Data Network Design and Build - data centers, server rooms/closets, MDFs, IDFs, wiring/network closets, phone rooms, network operation centers, command bridges and general office area environment solutions that effectively route power, voice & data to workstations through trading floors.  GSM, CDMA,2G and 3G Installations - EEA has the knowledge and Logistics capacity of Upgrading BTS sites to a 2G or 3G and now 4G networks and expanding and/or making it work with new products.  BTS integration and installation – RF Works, Alarm installation, Battery Power, Electrical works and Electric fencing  Generator configuration and installation-We have the expertise and resources to carry out generators installation. Both in Towns and rural areas and integrate it to provide power to the site as per the required solution.  APS (Automatic Phase selectors) and Dual gen panel design and installation – We design and develop Control boards for both Telco BTS solution and industries. Whether a minor upgrade or complete overhaul, getting the network up and running with minimal or no service downtime is critically important to both clients and their users who rely on the network 24 hours a day, 7 days a week. From site implementation, site engineering, equipment installation, test and turn-up, multi-vendor network integration, to full integration of end-user applications into your network.Encapsulated East Africa portfolio is designed to provide a customized set of integration anddeployment options specific to the requirements of each project. 4
  • 5. 1. Cabling & Networking:Encapsulated East Africa is a full service network-cabling contractor supplying networkconnectivity services throughout the National Capital region. Encapsulated East Africa CablingDivision staff has over 10 years experience in leading edge service to its customers.By maintaining its focus on the design and installation of structured cabling, Encapsulated Multi-Systems Cabling Division remains one of the premier cabling contractors in the CountryDesign, installation and support of WAN/LAN systems, copper, fiber optic cable, wireless andnetworks ensures that both business and technical aspects of the network infrastructure arereviewed in detail before any recommendations are made.We collaborate with Asian, American & UK leading carriers, service providers, network equipmentproviders, and their affiliates, to provide the best Network Cabling solutions for our customers:Ruckus, HP, Cisco, Teldor, Avaya, Belden Cable, Nordx/CDT, Siemon, D-Link, and Giganet  LAN design and installation, (Voice, Data, Fiber, CAT5, CAT6, Wireless and security cabling),  Cabinets and Racks & Cable Assemblies,  Data Center Design and Implementation  Add, Moves & Changes on all LAN Systems,  Troubleshooting,  Warranted Services,  24/7 emergency services available, 5
  • 6. 2. Design Services:  Telecommunications Systems Design,  Project Management for medium to large projects,  Project Procurement for the supply of all materials and equipment from our extensive range of suppliers,  Contract negotiations with suppliers, contractors, building owners, managers and clients,  Plant surveys for the identification, documentation, clean-up and testing of existing installations,  Copper and Fiber Optic Cabling (residential, commercial, industrial,)  LAN, MAN, WAN and campus applications,  Certified installation services for Backbone and Horizontal applications,  Inside and outside plant applications in Industrial and Commercial environments.  Closed Circuit Television (CCTV)  Data Center Build-Outs  Network Infrastructure Design, CAD and Visio Diagramming 3. Sales deptEEA distributes a range of products designed to work on different networks platforms. We providepre-sale and after sales services and connection with our support team.  HP Product  Cisco products  Dell Products  D-Link  Siemon  Panasonic  Giganet  APC  TriplliteWe search and deliver clients products with special attention to time essence. 6
  • 7. Maintenance Division:Maintenance of PCs, Servers, Switches, Printers and PABX is carried out by our maintenancedivision with highly experienced staff who handle a wide range of products (Cisco, 3ComHP/Compaq, Dell, IBM, Panasonic, Siemens and Alcatel) supplied by us.We provide both Preventative and Comprehensive Maintenance Services detailing status,condition of equipment and recommendations.Strengths of Encapsulated:Our Advantage:Encapsulated East Africa is independent of any hardware manufacturer or software publisher,and as such is well positioned to supply you with complete Information Technology Solutions,regardless of the platform or operating system product choices you make. Furthermore, you canrely on our extensive systems integration expertise, software development, network installationand in-house Web divisions to create effective solutions that translate into true competitiveadvantages for your business.Personalized Service:Our knowledgeable staffs are trained to customize a solution that is best suited to fit your specificrequirements and budget.Your personal account representative is dedicated to knowing your business and its informationtechnology. Our staff also keeps abreast of the rapidly evolving technology trends anddevelopments that may impact you or your enterprise. At Encapsulated East Africa, we work tofirst understand our customers needs, then to present solutions exceptional value anduncompromising quality. 7
  • 8. Accessibility and Accountability:Encapsulated East Africa dedicated support staff work at pro-actively addressing all queries. Afull team of inside sales representatives who provide support with product information, research,quotes, pricing and order entry backs our account managers.If ever personal account representative is temporarily unavailable you are invited to speak directlywith the inside sales representative or with another account representative. Someone will alwaysbe on hand to address your questions, complaints or concerns.Customer Support:We know that our clients both expect and demand world-class service when it comes to meetingtheir IT needs. We strive to provide responsive service and innovative solutions to support yourhardware, software and networking systems. Our goal is to show you how the intelligentapplication of information technology can help you establish build or sustain a competitiveadvantage. As always, we continue to remain independent of any hardware manufacturer orsoftware publisher and are ready to provide objective counsel and expert advice.Responsive and Timely Service:Our response time is second to none. Our next-day delivery policy applies to virtually everyproduct we carry. Encapsulated East Africa has an in-house shipping department complete withlocal drivers for prompt, secure and reliable delivery of your orders. As one of the few ValueAdded Resellers that maintain stock, we can even provide same-day delivery on select items.ConclusionEncapsulated East Africa will help you achieve optimum reliability from your IT equipment,resulting in increased productivity, employee morale and job satisfaction. 8
  • 9. Why Choose Encapsulated East Africa:For mission critical systems, a high reliability is required. The cost of a shut down through systemfailure can be very high.The reliability requirement for any electronic equipment depends on its intended application. Inany situations where maintenance is difficult and costly and where electronic equipment must bekept in working condition, high reliability is essential.At Encapsulated our team of Maintenance Engineers (Hardware and Software) expresses akeen interest in reliability and reliability engineering due to the increasing complexity ofelectronic systems with a resulting increase in the number of components, and also anawareness of the fact that poor reliability carries with it a cost penalty for the owner.The development of miniature solid-state electronic components, in particular integrated circuits,has made possible extreme reductions in size and weight of electronic equipment and in additionhas greatly improved reliability.It is important that Encapsulated Maintenance Engineers are given an accurate report of thefailure of any equipment. The emphasis on this is due to the fact that in most cases it is thisaccurate information that enables improvements in the reliability of the system in the future.To keep our performance on track, we have developed and implemented sound managementcontrols, systems, and policies throughout our company: 9
  • 10. Company Policy  A Quality Management System, modeled on standard, that ensures that we stay focused on and meet customer requirements.  A Comprehensive Code of Business Ethics and Conduct that governs all activities, as well as a Business Conduct Ombudsman who provides confidential support on matters relating to the code.  An Environmental Protection Plan that spells out the company’s commitment and approach to environmental stewardship and compliance on all projects.  A Corporate Health and Safety Program as detailed and rigorous as any in our industry.  We make sure that people’s roles are clear and that they are held accountable for their actions—the corporation’s overarching goals and targets are passed into more specific business-unit or project-team goals and targets, which in turn are passed into the goals and targets of individual employees. 10
  • 11. Our reference clientsBy vertical sector, we provide ongoing services to the following clients:Hotel and Tourism Sector  Hilton Hotel Kenya (Fiber, CAT6/ Data Center service, Setup and Maintenance Power Installation). Contact: - Fred Ajode. Tel No: - 0720 262 529  Continental Resort Mombasa (Cat6, cat5, Fiber Backbone installation). Contact: - Mr. Kevin Lesilale. Tel No.: - 0721 796 718  Safari Park Hotel Nairobi (Fiber &Cat 5e/Data Center Setup and Maintenance) Contact: - Mr. Robley. Tel No.: - 020 282 1000  Diani Reef Hotel Mombasa (Cat6, cat5, Fiber Backbone installation) Contact: - Mr Mwangi. Tel No.: - 0720 749 801  Safari Club Hotel (Lilian Towers) Nairobi. (Cat6, cat5, Fiber Backbone installation) Contact: - Mr Steve. Tel No.: - 020 363 3000Industrial Retail Sector  Beta Health Care (Data center set up ,Voice, Cat 6 PABX Setup) Contact: - Charles Kimani Tel No.: - 020 555 075 Cell No.: - 0722 460 365  Glaxo Smithkline Kenya(Fiber , CAT6/ Data Center service, Setup and Maintenance Power Installation) Contact: - Peter Kanuku. Tel No.: - 020 693 3200 Cell No.: - 0722 206 228 11
  • 12. Information Technology Sector  Engineering Networks Solutions Ltd (Alarms, PLC, Power and BTS Setup, Air Conditioning Split Units) Contact: - Charlton Rangara Tel No.: - 020 600 2898 Cell No.: - 0726 500 059  Brolaz East Africa Ltd (Fiber, CAT6/ Data Center service, Setup and Maintenance Power Installation) Contact: - Joseph Otieno. Tel No.: - 020 271 1221 Cell No.: - 0722 309 626  Safaricom Ltd (Fiber, CAT6/ Data Center service, Setup and Maintenance Power Installation) Contact: - Joseph Otieno. Tel No.: - 020 271 1221 Cell No.: - 0722 309 626  Docomo Inter touch UAE (Fiber &Cat 5e/Data Center Setup and Maintenance) Contact: - Mr. Douglas. Tel No.: - 020 271 1221 Cell No.: - 0720 749 801Financial Sector  Citi Bank Kenya (CAT6/ Data Center service, Setup and Maintenance Power Installation) Contact: - Joseph Otieno. Tel No.: - 020 271 1221 Cell No.: - 0722 309 626Insurance Sector  MIC Global Risk Kenya and Tanzania (CAT6,PABX Setup, Earthing, Networks maintenance, service) Contact: - Allan Karanja. Tel No.: - 020 252 794/5 Cell No.: - 0736 082 583Educational Sector  African Advance level telecom institute (Fiber Optics .Structured Cabling) Contact: - Mr. Steve Gachogu. Tel No.: - 020 444 0633 Cell No.: - 0722 679 236 12
  • 13. Our Aspiration & Core ValuesAspiration.Encapsulated East Africa to grow into the world’s premier technology technical engineering andInformation technology Solutions CompanyCore Values  Never sacrifice quality and integrity.  Conduct ourselves and our business lawfully, ethically, and morally.  Do the right thing safely and right the first time.  Make the priorities of our clients the highest priorities for all company personnel.  Be the best, the benchmark of our industry.  Treat employees as our most important resource.  Be a committed citizen; support public and community activities.  Sustain expansion and growth.To ensure the most innovative responses to customer needs, employees participate in severaltechnical work groups, allowing interaction with technical experts and authorities on topicsincluding Finance, Education, Research, Social Projects and Sports. Encapsulated East AfricaLimited has satisfied the needs of numerous, diverse regional customers and continues to do soby maintaining their commitment to quality.  We are obsessed with quality—nothing is more satisfying than a job well done and a happy customer. We want to know straight from our customers if we truly meet and exceed their expectations. Thank you and we assure you always of our best attention. 13

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