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Example regional operating dashboard
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Example regional operating dashboard

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This is an example of a dashboard that could be used to monitor performance the regional technology and operations functions of a large enterprise …

This is an example of a dashboard that could be used to monitor performance the regional technology and operations functions of a large enterprise

Published in Business , Spiritual , Technology
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  • 1. EXAMPLE REGIONAL OP DASHBOARD Selena Sol presents….. selena@selenasol.com http://www.linkedin.com/pub/eric-tachibana/0/33/b53 http://www.slideshare.net/selenasol for business managers looking for ideas on what metrics to monitor
  • 2. Regional Operating Dashboard Month LEGEND ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description ACRONYM Description
  • 3. Workforce Overview Updated this month Headcount Growth Rate Voluntary TerminationYTD Headcount Headcount by Location COMMENTARY For key assumptions around headcount , please see Appendix 4. HIGH COST MID COST LOW COST • This graph tracks the monthly differences in headcount.
  • 4. Financial Overview Monthly Spend YTD Spend by LOB YTD Total Spend by is $445.07mil No updates this week YTD direct expense is USD965 million YTD Spend (‘000) Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 Unit 7 COMMENTARY • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. A A B B
  • 5. UNIT 3 YTD Direct Expense YTD Direct & Allocated Expense by Unit UNIT 2 YTD Direct Expense B Updated this monthFinancial Spend UNIT 1 YTD Direct Expense A COMMENTARY • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. A B Unit1 Unit2 Unit3 Unit4 Unit5 Unit6 Unit7 Unit8 Unit9 Unit10 Unit11 Unit12 Unit13 Plan LastYearPlan PrevYearPlan Plan LastYearPlan PrevYearPlan Plan LastYearPlan PrevYearPlan
  • 6. Key Projects Updates in the Discussion Points area Enterprise Mission Statement for current year Drive Client Satisfaction by delivering a seamless user experience Modernize infrastructure and reduce operational risk Reduce cost base through automation Expand into key emerging markets: Cambodia Objective description Objective description Objective description Objective description Ensure compliance with evolving regulatory environment Transform infrastructure so that we can understand Risk in real time Hire the best, then make them better through Associate Engagement as competitive differentiator BIZ VISION & MISSION STRATEGIC OBJECTIVES PROJECT PORTFOLIO HIGHLIGHTS BA Project M B Project N C Project O A Project P BC Project Q C Project R A Project S B Project A B Project B B Project C B Project D C Project E A Project F A Project G B Project H C Project I A Project J A Project K A Project L • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • No updates this week • No updates this week DISCUSSION POINTS OUR OBJECTIVE 1 OUR OBJECTIVE 2 OUR OBJECTIVE 3 OUR OBJECTIVE 4 RISK MGMT EMPLOYEEENGAGEMENT A Project 7 A Project 8 A Project 9 A Project 10 A Project 11 A Project 12 A Project 13 C Project T A Project U C Project V C Project W B Project X C Project Y B Project Z C Project 1 F B Project 2 B Project 3 C Project 4 A Project 5 A Project 6 A – Product 1 B– Product 2 C– Product 3 A -All A A F D B B E D E G G C C
  • 7. Key Projects (alternate view) IN-FLIGHT DEVELOPMENTS KEY DELIVERIES KEY IN-FLIGHT DEVELOPMENTS PROJECT VALUE TO BUSINESS PROJECT RAG DMAIC DETAILS PROJECT DETAILS NEWREV MOREREV SAVE$ REDUCERISK MANDATE CLIENTSAT TRANSITION SCHEDULE RESOURCES BENEFITS FINANCIALS OPRISK ET&D PHASE PROJECT CONDITION 2010 FULL YEAR COST (US$K) DELIVERY DATE** (MM/DD/YYYY) BIZ SPONSOR PROJECT NAME PLAN ACT +FCST Business Line Project Name P l l l l l l IMPROVE GREEN $299 $928 11/18/2011 Business Line Project Name P l l l l l l ANALYZE RED $1,167 $3,147 12/10/2010 Business Line Project Name P l l l l l l MEASURE YELLOW $383 $368 4/15/2011 Business Line Project Name P l l l l l l IMPROVE GREEN $1,166 $1,323 12/8/2010 Business Line Project Name P l l l l l l ANALYZE YELLOW $755 $756 12/17/2010 Business Line Project Name P l l l l l l IMPROVE GREEN $711 $985 7/23/2010 Business Line Project Name P l l l l l l IMPROVE GREEN $1,416 $1,789 7/16/2010 Business Line Project Name P l l l l l l ANALYZE GREEN - - 7/02/2010 Business Line Project Name P l l l l l l ANALYZE GREEN - - 7/30/2010 BIZ SPONSOR PROJECT NAME DESCRIPTION OF VALUE DELIVERED TO BUSINESS DELIVERY DATE (MM/DD/YYYY) Business Line Project Name Description 6/11 to 6/15/2010 UPCOMING DEPLOYMENTS BIZ SPONSOR PROJECT NAME DESCRIPTION OF VALUE DELIVERED TO BUSINESS DELIVERY DATE (MM/DD/YYYY) Business Line Project Name Description 7/2/2010 Business Line Project Name Description 7/16/2010 Business Line Project Name Description 7/16/2010 Business Line Project Name Description 7/13/2010
  • 8. Key Metrics May Target RAG Key Volumes 3-mth avg Process A 99 38,904 Process B 1,028 30,630 Process C 3,240 10,841 Process D 85 102,474 Process E 142 15,647 Operations Control # Exposure Aged items < 30days 24 13.49MM 30days<Aged items<90days 8 0.23MM Aged items > 90days 5 0.59MM Client Satisfaction Benchmark Benchmark 1 98.28% 85% Benchmark 2 78% 80% Benchmark 3 90% 80% Benchmark 4 98.9% 95% Commentary 1  Blah  Blah  Blah Function 1 Function 2 Updated for all groups Function 3 G G G G G G Operations Overview G Key Metrics May RAG Key Volumes # YoY Process A 51,026 13% Process B 187,643 5% Process C 1,637,233 1% Process D 128,904 10% Process E 1302 13% Operations Control # Target Control 1 71% 70% Control 2 93% 95% (a) Control 3 41 75 Client Satisfaction # Target Benchmark 1 N/A TBD^ (b) Benchmark 2 71% 80% (c) Benchmark 3 93% 95% Benchmark 4 37 30 (d) Commentary 1 Blah blah blah Commentary 2 Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda, Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda Yadda yadda yadda G G A R Key Metrics May April RAG Key Volumes Daily Avg. Daily Avg. %Diff Process A 268 95,002 6% Process B 1,859 831 3% Process C 110,832 11,467 6% Process D 1,165,481 50,392 5% Process E 11,196 367 47% Operations Control Vol Target Control 1 97 50 Control 2 3 0 Control 3 27 0 Notes Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah A A G G R G
  • 9. CONTROLS (INCREASED FOCUS ON ADDING & ENHANCING CONTROLS) RESIDUAL RISK REMEDIATION (AGGRESSIVELY ADDRESSING GAPS) GOVERNANCE (ENSURING QUALITY OF PROGRAM PORTFOLIO) Business Controls Updated this month  Risk 1  Risk 2  Risk 3  Risk 4  Risk 1  Risk 2  Risk 3  Risk 4 REGIONAL T&O OPERATIONAL RISK WATCH LIST REGIONAL T&O EMERGING RISK WATCH LIST  Accomplishment 1  Accomplishment 2  Accomplishment 3 KEY INITIATIVES OPEN ISSUES  Accomplishment 1  Accomplishment 2  Accomplishment 3  Accomplishment 1  Accomplishment 2  Accomplishment 3 PROCESS PEOPLE  Accomplishment 1  Accomplishment 2  Accomplishment 3 SYSTEMS  Accomplishment 1  Accomplishment 2  Accomplishment 3 EXTERNAL EVENTS TOT Source Type UNIT A UNIT B UNIT C UNIT D UNIT E UNIT F UNIT G UNIT H UNIT I UNIT J UNIT K UNIT L UNIT M UNIT N UNIT O Reg Audit Self DIRECT 40 0 13 27 2 8 1 0 0 0 5 1 3 0 0 1 0 2 0 INDIRECT 11 1 7 3 1 3 0 1 0 0 3 0 0 0 0 0 2 0 1 SEV1 SEV2 SEV3 DIRECT Green 0 14 25 Amber 0 0 1 INDIRECT Green 0 6 5 AU CN HK IN INDO JP KR MY PH SG TW TH DIRECT 2 4 6 11 0 0 3 0 2 9 3 0 INDIRECT 0 0 2 1 0 6 0 0 0 1 1 0 PAST DUE OPEN RISKS NO OF DAYS PAST DUE NO OF RISKS Not Past Due 88 1- 30 days 0 >30 days 12 No dates 35
  • 10. COMPLIANCE (REGULATORY POINT OF VIEW & OUTLOOK) INFORMATION SECURITY BUSINESS CONTINUITY & RECOVERY Business Controls • Accomplishment • Accomplishment • Accomplishment • Accomplishment • Accomplishment • Accomplishment PREVIOUS 30 DAYS Activity 1 Activity 2 UPCOMING ACTIVITIES  Topic / Observation  Topic / Observation  Topic / Observation  Topic / Observation  Topic / Observation  Topic / Observation HOT TOPICS/ OBSERVATIONS BCP STATUS BY COUNTRY RECOVERY PLANS TEST & EXERCISES METRICS APAC Business recovery plans current 99.5% Business recovery plans tested 96.2% WORK AREA RECOVERY CENTER TEST STATUS TOTAL CRITICAL ISSUES Building 1 Successful 24 Building 2 Successful 0 Updated this month COMPLETED:  Completed 1  Completed 2  Completed 3 IN PROGRESS:  In progress 1  In progress 2 UPCOMING:  Upcoming 1  Upcoming 2 EXAM MANAGEMENT OUTSTANDING T&O REGULATORY ISSUES  Highlight 1  Highlight 2  Highlight 3 KEY HIGHLIGHTS TOT COU COU Direct Open 0 0 0 Indirect Open 1 1 0 Unit 1 Unit 2 Unit 3 Unit 4 Unit 5 Unit 6 0 0 0 0 0 0 0 0 0 0 0 1 0 0 0 0 0 0 Open Issues SEV1 SEV2 SEV3 INDIRECT Green 0 1 0 REGULATORY CHANGES C7 C8 C9 C10 C11 C12 C1 C2 C3 C4 C5 C6 COUNTRY REGULATORY CHANGES Country Change Country Change Country Change KEY PROJECT RAG STATUS UNIT 1 UNIT 2 UNIT 3 UNIT 4 Project name Project name Project name * Project name * Pending budget approval Project name Project name Project name Project name Project name Project name Project name Project name Project name Project name
  • 11. TECH INCIDENTS BY MONTH Business Controls TECHNOLOGY INCIDENTS TECH INCIDENTS BY SUB-DIVISIONS (THIS MONTH) TECH INCIDENTS BY COUNTRIES Updated this month TECH INCIDENTS SUMMARIKES Unit 1 Unit 2 Unit 3 Date Client Impact Severity Impact Statement Impacted Channel Impacted LOBs Ref ID Incident Description Impacted regions Asia Pac Impacted Country Infra Host Region 4-May No 1 Name and impact Biz Unit Sub unit 22 Description Region Country Region 8-May Yes 2 Name and impact Biz Unit Sub unit 22 Description Region Country Region 17- May Yes 2 Name and impact Biz Unit Sub unit 22 Description Region Country Region 25- May No 3 Name and impact Biz Unit Sub unit 22 Description Region Country Region OPERATIONAL INCIDENTS MONTHLY OPS LOSSES ($) MONTHLY OPS LOSSES (# of ERRORS)MAR OPS LOSSES >10K  Description  Description  Description MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH J F M A M J J A S O N
  • 12. Appendix: Where to go for details behind this report TOPIC SUBJECT MATTER EXPERT (IF URGENT DETAIL REQUIRED) Slide 1  Name Slide 2  Name Slide 3 Name Slide 4 Name Slide 5 Name Slide 6 Name Slide 7  Name Slide 8 Name Slide 9  Name Slide 10 Name