Michelle Ha fra IDEO ved Headstart Bonusseminar d. 30. oktober 2013

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Onsdag d. 30. oktober 2013 afholdte Headstart et bonusseminar om emnet "Design Thinking". Vi var utrolig heldige at have Michelle Ha fra det berømte designbureau IDEO til at tale om netop Design Thinking.

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Michelle Ha fra IDEO ved Headstart Bonusseminar d. 30. oktober 2013

  1. 1. DESIGN THINKING IN LIBRARIES Headstart Seminar October 30, 2013
  2. 2. HELLO! O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  3. 3. LET’S START WITH A QUICK WARM-UP. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  4. 4. THERE ARE NO RIGHT A LET’S START WITH OR WRONG QUICK WARM-UP. ANSWERS. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  5. 5. 30 SECOND WARM-UP: STEP 1: STEP 2: STEP 3: FIND A PARTNER. NOW DRAW THEM. SHARE YOUR DRAWING. GRAB A POST-IT AND SHARPIE. AND INTRODUCE YOURSELF! O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  6. 6. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  7. 7. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  8. 8. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  9. 9. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  10. 10. DESIGN THINKING IS BOTH A SET OF METHODS AND A MINDSET O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  11. 11. TODAY WE’LL TALK ABOUT: O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  12. 12. Topic No. 1 Topic No. 2 Topic No. 3 DESIGN TALK OUR WORK TODAY WE’LLTHINKING ABOUT:ACTION METHODS IN WHO IS IDEO? O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  13. 13. WHO IS IDEO? O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  14. 14. Fact No. 1 WE ARE A HUMAN-CENTERED DESIGN AND INNOVATION CONSULTANCY.
  15. 15. Fact No. 2 DESIGN HAS PUT US AT THE FOREFRONT OF INNOVATION.
  16. 16. Fact No. 3 WE THRIVE ON BRINGING PRODUCTS, SERVICES AND EXPERIENCES TO MARKET.
  17. 17. Fact No. 4 WE OFFER AN INTERNATIONAL PERSPECTIVE
  18. 18. MANUFACTURING HUMAN FACTORS Fact No. 5 ELECTRICAL ENGINEERING GRAPHIC DESIGN PROTOTYPING INTERACTION DESIGN WE WORK WITH DIVERSE BACKGROUNDS ON MULTI-DISCIPLINARY TEAMS. WE CALL THEM T-SHAPED PEOPLE. INDUSTRIAL DESIGN ARCHITECTURE INFORMATION TECHNOLOGY BUSINESS DESIGN
  19. 19. Fact No. 6 WE SEE CHALLENGES THROUGH MULTIPLE LENSES.
  20. 20. Fact No. 7 WE ALWAYS START WITH PEOPLE.
  21. 21. EXPLORE LEARN ABOUT THE WORLD EVOLUTION SYNTHESIS LEARN CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  22. 22. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  23. 23. Asking “Why?” SURVEYS AND FOCUS GROUPS ARE GREAT TOOLS FOR VALIDATION, BUT IT TAKES FIELD WORK TO GAIN TRUE INSIGHT.
  24. 24. Observe Behavior SEGMENTATION AND DEMOGRAPHICS MAY IDENTIFY MARKETS, BUT ONLY BEHAVIORS TELL US WHAT TO DO.
  25. 25. EXPLORE LEARN ABOUT THE WORLD EVOLUTION SYNTHESIS LEARN CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  26. 26. EXPLORE LEARN ABOUT THE WORLD EVOLUTION OBSERVE BEHAVIOR DEVELOP EMPATHY ASK “WHY?” SYNTHESIS CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  27. 27. Go for Quantity “TO HAVE A GOOD IDEA, FIRST HAVE A LOT OF IDEAS.”
  28. 28. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  29. 29. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  30. 30. Brainstorm Rules GO FOR QUANTITY DEFER JUDGMENT ENCOURAGE WILD IDEAS BUILD ON THE IDEAS OF OTHERS STAY FOCUSED ONE CONVERSATION AT A TIME BE VISUAL
  31. 31. MASH-UP IDEATION: STEP 1: FIND A PARTNER. STEP 2: STEP 3: LIST 10 THINGS IN INVENT JUNK DRAWER. SOMETHING NEW! LIST 10 THINGS IN BE PREPARED TO SHARE IT WITH US A DRUGSTORE. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  32. 32. EXPLORE LEARN ABOUT THE WORLD EVOLUTION CURATE INSPIRATION GO FOR QUANTITY WORK WITH OTHERS SYNTHESIS CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  33. 33. EXPLORE LEARN ABOUT THE WORLD EVOLUTION SYNTHESIS LEARN CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  34. 34. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  35. 35. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  36. 36. Build to Think THINK WITH YOUR HANDS–FAIL EARLY AND OFTEN
  37. 37. website host Focuses on bringing customers into the physical location Provides an introduction without forcing a commitment coaching café classes Creates a comfortable space to learn more Extends the learning out of the coaching pod O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  38. 38. CAPSULE MINI-BINDER O411–577 YELLOW & GREEN Y711–877 G1011–1177 BLUE & PURPLE B1311–1477 P1611–1777 WARM NEUTRAL COOL NEUTRAL WN311–977 CN1211–1977 WHITE & PASTEL W2211–2377 PA2411–2477 TIMELESS HISTORIC T001–168 H001–144 ROTHKO CONCEPT GUIDELINES // NOV 2012 // CONFIDENTIAL // 67 HISTORIC RED & ORANGE R111–277 RED ORANGE YELLOW GREEN BLUE PURPLE WARM NEUTRAL COOL NEUTRAL WHITE & PASTEL TIMELESS Shelf Presence The color coding on the spine allows the user to easily navigate on shelf and when stored within the capsule bag.
  39. 39. EXPLORE LEARN ABOUT THE WORLD EVOLUTION BUILD TO THINK M.V.P. SHARE WITH OTHERS SYNTHESIS CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  40. 40. EXPLORE LEARN ABOUT THE WORLD EVOLUTION SYNTHESIS LEARN CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  41. 41. WHAT CAN YOU USE DESIGN THINKING FOR? SERVICE SPACE STAFF ROLES DIGITAL EXPERIENCE O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S COMMUNCIATIONS
  42. 42. WHAT WILL IT GET ME? EFFECTIVE WAYS TO ENGAGE PATRONS GETTING UNSTUCK IMPROVED PROJECT MANAGEMENT MORE CREATIVE CONFIDENCE IMPROVED COLLABORATION MORE FUN! O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  43. 43. Our work in action: DESIGN FOR THE PUBLIC SECTOR O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  44. 44. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  45. 45. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  46. 46. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  47. 47. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  48. 48. Our Goal EQUIP CPL AND AARHUS WITH THE TOOLS AND METHODS TO IMPROVE PATRON SERVICES. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  49. 49. Our Goal SUPPORT PATRON-CENTERED DESIGN O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  50. 50. Our Goal FEED LEARNINGS INTO CREATION OF AN OPEN-SOURCE, DESIGN THINKING FOR LIBRARIES TOOLKIT O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  51. 51. Our Goal IT ALL STARTS FEED LEARNINGS INTO CREATION OF AN WITH THE OPEN-SOURCE, RIGHT MINDSET FOR DESIGN THINKING LIBRARIES TOOLKIT O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  52. 52. IT’S: COLLABORATIVE OPTIMISTIC EXPERIMENTAL
  53. 53. WHAT IF I HAVE NO TIME? TAKE A WEEK, A DAY, AN HOUR...
  54. 54. EXPLORE LEARN ABOUT THE WORLD EVOLUTION SYNTHESIS USE F&F NETWORKS FIND NEARBY INSPIRATION CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  55. 55. EXPLORE LEARN ABOUT THE WORLD EVOLUTION SYNTHESIS BOOK 1-HR BRAINSTORMS USE THE LUNCH HOUR CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  56. 56. EXPLORE LEARN ABOUT THE WORLD EVOLUTION SYNTHESIS CREATE THE M.V.P. 5-MIN FEEDBACK CREATE TEST MAKE THE IDEAS REAL HAVE SOME IDEAS PROTOTYPING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  57. 57. Some Things to Keep in Mind... PROBLEMS ARE DESIGN OPPORTUNITIES IN DISGUISE. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  58. 58. Some Things to Keep in Mind... PROBLEMS ARE DESIGN OPPORTUNITIES IN DISGUISE. FOCUSING ON A CHALLENGE IS AN ACT OF LEADERSHIP O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  59. 59. Some Things to Keep in Mind... PROBLEMS ARE DESIGN OPPORTUNITIES IN DISGUISE. FOCUSING ON A CHALLENGE IS AN ACT OF LEADERSHIP STEPPING OUR OF YOUR COMFORT ZONE IS LEARNING O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S
  60. 60. 73 QUESTIONS?
  61. 61. THANK YOU. O C T O B E R 3 0, 2 013 / D E S I G N T H I N K I N G I N L I B R A RI E S

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