Mobile App Project Proposal: J. Edwards


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Home Repairs

This presentation was created for a special topics course (GD492) at North Carolina State University. It is the mid-semester proposal for a mobile component within a service ecology that enables a specific group of people to learn a complex process. The service focuses on developing skills, rather than managing information—it performs analogously as training wheels, rather than crutches. Focusing on skill development implies that the person engages with the design conditions in order to learn how, what, and why to do something autonomously (without prolonged reliance on the design). The presentation includes an overview of the service ecology, user assessment, and specific design objectives for moving forward with creating a prototype and working demonstration.

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Mobile App Project Proposal: J. Edwards

  1. 1. Jen Edwards’ Home/Apartment Maintenence Aid Development Document
  2. 2. inspiration Jen’s Experience as an RA! Many tenants at ES King Village are international students, or graduate students new to apartment living. The residents depend heavily on staff for everyday solvable facilities issues (such as the pilot light!). Teaching opportunities (such as tutorial vid- eos for common issues) have been discussed, but there’s no satisfactory solution yet. Communications barriers are a hurdle. It can also be very uncomfortable for residents to have to invite a staff member into their home. Wouldn’t it be nice to have the opportunity to build skills that could give some independance from always having to bring someone into the home? Can apartment tenants start learning skills that will not only make them more proactive, “better” tenants? What about better practices in areas like conserving energy (electrical bills!) and how to find and utilize resources? Perhaps these skills are applicable generally to “taking care of one’s own home”, and skills from being a tenant can cross over into possible future homeownership.
  3. 3. what’s available now?
  4. 4. learning goals conservation troubleshooting upkeep safe practices using resources well
  5. 5. goals map
  6. 6. items to troubleshoot - in-progress list water heater heating system oven/stove plumbing electric roofing walls air conditioning
  7. 7. similar applications in itunes iGuides Home Stuff Homekeeper SprngClnChklist
  8. 8. storyboard - sample scenario
  9. 9. ethnography - an expert’s experience keeping realistic expectations energy monitoring when the student makes an error that messes up instructions energy conservation delivering instructions peak energy hours remotely expert experiences wiring: basic concepts plumbing user-friendly connectors roof repairs protecting home while working maintenence & home protection