Social media & government - an example / Web Directions South 2007

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Talk presented at Web Directions South 2007 by Sebastian Chan, Powerhouse Museum. …

Talk presented at Web Directions South 2007 by Sebastian Chan, Powerhouse Museum.

http://www.powerhousemuseum.com/dmsblog/

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  • I loved this presso Sebastian. One of my favorites, it's great to see people in government being more proactive and visible in promoting the benefits of understanding thier customers and collaborating with them. I reckon anyone who missed this talk at the conference should have a good look at this one (esp. when the slidecast comes along).
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  • 1. social media & government: an example sebastian chan manager, web services powerhouse museum sydney, australia webdirections south september 27, 2007 sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 1
  • 2. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 2
  • 3. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 3
  • 4. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 4
  • 5. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 5
  • 6. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 6
  • 7. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 7
  • 8. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 8
  • 9. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 9
  • 10. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 10
  • 11. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 11
  • 12. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 12
  • 13. • more usable services • the value of being citizen-centric • emergent cross- government value sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 13
  • 14. • a real world example • what we did • what we learnt • recommendations sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 14
  • 15. citizens are diverse (why are do so many government websites look the same?) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 15
  • 16. we owe them a better experience sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 16
  • 17. we might learn something from users too . . . sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 17
  • 18. how popular are government websites? 2% of sites viewed by Australians up to around 6% including all health and education (Hitwise Australia, Aug 2007) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 18
  • 19. SITE % of category Bureau of Meteorology 17.38% Australian Taxation Office 3.70% Centrelink 2.25% Australian JobSearch 2.12% ATO- Tax Agent Portal 1.51% Roads and Traffic Authority, NSW 1.47% Dept of Immigration & Multicultural 1.20% & Indigenous Affairs ourbrisbane.com 1.15% NOAA National Weather Service 1.10% Medicare Australia 1.10% NSW Lotteries 0.92% CityRail 0.89% ASIC 0.86% NSW Transport Infoline 0.73% ABN Lookup 0.70% (Hitwise Australia, Aug 2007) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 19
  • 20. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 20
  • 21. a case study semi social search + tagging + core data sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 21
  • 22. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 22
  • 23. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 23
  • 24. an early experiment sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 24
  • 25. Electronic Swatchbook www.powerhousemuseum.com/electronicswatchbook sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 25
  • 26. swatchbooks used by designers and students sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 26
  • 27. phase one - digitisation sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 27
  • 28. catalogued as books used as ‘pages’ sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 28
  • 29. or as parts of pages sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 29
  • 30. out of copyright all now public domain sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 30
  • 31. launched May 2005 sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 31
  • 32. offers print resolution downloads sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 32
  • 33. phase two - classification sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 33
  • 34. no existing taxonomy or classification at the swatch level sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 34
  • 35. invites users to ‘describe’ the swatch with simple facetted tagging (patterns, colours, mood) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 35
  • 36. invisible tagging no feedback, no incentive sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 36
  • 37. 10,000 users gigabytes of downloads monthly sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 37
  • 38. what did we learn? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 38
  • 39. users will tag even with no incentives sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 39
  • 40. tags will be of average quality even with no feedback sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 40
  • 41. users can be motivated to help sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 41
  • 42. so how could this be applied to something bigger? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 42
  • 43. like all agencies we had corporate databases on our website sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 43
  • 44. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 44
  • 45. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 45
  • 46. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 46
  • 47. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 47
  • 48. like most they were hard to use and made for experts sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 48
  • 49. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 49
  • 50. ‘threshold fear’ sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 50
  • 51. also applies to websites and user interfaces sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 51
  • 52. we had another problem sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 52
  • 53. the public is generally unaware of musuem collections sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 53
  • 54. 84% begin an information search with a search engine (online computer library center ‘perceptions’ report 2005) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 54
  • 55. Powerhouse collection search 1.0 sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 55
  • 56. target audience - experts focus - accuracy sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 56
  • 57. searchable only on the museum’s own website (deep web) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 57
  • 58. “advanced search” sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 58
  • 59. one small problem sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 59
  • 60. there aren’t very many experts sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 60
  • 61. 8% of Powerhouse Museum traffic (May 2006) 17,000 visits sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 61
  • 62. difficult to browse sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 62
  • 63. but does it need to be this way? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 63
  • 64. the library “i didn’t realise there was also a book about that” sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 64
  • 65. the supermarket “what else do i want” sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 65
  • 66. powerhouse’s new open storage facility sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 66
  • 67. these can all be browsed sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 67
  • 68. Powerhouse collection search 2.0 sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 68
  • 69. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 69
  • 70. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 70
  • 71. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 71
  • 72. represents ~70% of active collection online sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 72
  • 73. built entirely in-house sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 73
  • 74. target audience - non experts focus - simplicity and serendipity sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 74
  • 75. accessible where the people are already sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 75
  • 76. where students and teachers look first “in the flow” sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 76
  • 77. “simple search” sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 77
  • 78. emphasis on results, recommendations, filtering to obtain accuracy sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 78
  • 79. 63% of Powerhouse Museum traffic (Dec 2006) 355,000 visits sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 79
  • 80. these are new users, new audiences sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 80
  • 81. now 17 million object records viewed since June 2006 sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 81
  • 82. ~50,000 object records viewed daily sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 82
  • 83. interest is very broad sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 83
  • 84. 95% of all available objects visited at least once in first ten weeks sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 84
  • 85. most popular object viewed only 28,000 times sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 85
  • 86. 32nd place sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 86
  • 87. 223rd place sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 87
  • 88. 4th place sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 88
  • 89. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 89
  • 90. it has never been on public display sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 90
  • 91. how does it work? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 91
  • 92. four key features to enhance serendipity and ‘browsability’ sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 92
  • 93. two are organisationally generated, two are user contributed sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 93
  • 94. object name and type taxonomies sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 94
  • 95. applied to ~90% of collection sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 95
  • 96. by trained registrars and curators sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 96
  • 97. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 97
  • 98. subject taxonomy sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 98
  • 99. applied to objects catalogued since 2000 sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 99
  • 100. by trained registrars and curators sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 100
  • 101. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 101
  • 102. user keywords/tags folksonomy (augmented serendipity) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 102
  • 103. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 103
  • 104. tagging is anonymous sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 104
  • 105. there are no explicit incentives for taggers sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 105
  • 106. tags are passed through a ‘badwords’ filter sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 106
  • 107. 7,296 user tags 4,934 unique tags added to 4,032 objects 318 archived/deleted sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 107
  • 108. tags complement existing rich text records sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 108
  • 109. and formal taxonomies sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 109
  • 110. for discovery not descriptive purposes sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 110
  • 111. used in many different ways sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 111
  • 112. black green vase blue chinese value gold white aboriginal most common tags australia price silver wood japanese glass olympics fish sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 112
  • 113. search tracking ‘implicit tagging’ (frictionless serendipity) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 113
  • 114. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 114
  • 115. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 115
  • 116. aggregated synonyms sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 116
  • 117. high volume of searches eliminates ‘false drop’ errors over time sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 117
  • 118. this year there have been 7.1 million on site searches sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 118
  • 119. ~64,775 unique search phrases sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 119
  • 120. all users contribute data anonymously sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 120
  • 121. manufacturing cricket tennis trophies football bats search relationships alistair morrison sarawak hedda morrison peking china netsuke sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 121
  • 122. what are we learning about our audience? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 122
  • 123. there are lots of them and they now look at multiple objects in a visit sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 123
  • 124. Collection visits Total site visits Objects viewed 2,000,000 1,500,000 1,000,000 before launch 500,000 0 May 2006 Dec 2006 August 2007 sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 124
  • 125. what they look at how users search how they describe it sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 125
  • 126. bridging the ‘semantic gap’ sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 126
  • 127. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 127
  • 128. fashion japanese fashion clothing anime pop art sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 128
  • 129. search trends sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 129
  • 130. last 90 days for search phrase “australian design” 1,500 1,350 sydney design 07 promo starts sydney design 07 1,200 1,050 900 750 600 450 300 150 0 90 days ago yesterday sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 130
  • 131. how are users responding? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 131
  • 132. telling us more about our collections sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 132
  • 133. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 133
  • 134. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 134
  • 135. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 135
  • 136. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 136
  • 137. organisational effects? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 137
  • 138. renewed focus on the collection sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 138
  • 139. significant increase in public enquiries roughly 300% increase sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 139
  • 140. changed nature of public enquiries new users come with different understandings and ideas about ‘what you do’ sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 140
  • 141. what are we working on next? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 141
  • 142. more reuse of content and syndication sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 142
  • 143. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 143
  • 144. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 144
  • 145. becoming location aware & mobile sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 145
  • 146. inspiration from the library world sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 146
  • 147. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 147
  • 148. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 148
  • 149. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 149
  • 150. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 150
  • 151. “emergent value” sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 151
  • 152. new visualisations ‘experiencing’ data sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 152
  • 153. timeline ‘popularity’ sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 153
  • 154. APIs and feeds more than just Opensearch which we have sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 154
  • 155. search relationship visualisations sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 155
  • 156. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 156
  • 157. ramping up the social layer sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 157
  • 158. lessons learned? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 158
  • 159. prototype to solve an existing problem This gets necessary organisation buy-in and proof-of-concept sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 159
  • 160. expect to have to work outside your existing CMS Or you’ll pay through the nose and it still won’t be flexible enough sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 160
  • 161. build internal capacity It really helps if you haven’t outsourced everything You will be needing internal developers once the users arrive sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 161
  • 162. launch early Once you have a stable enough beta, go live. sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 162
  • 163. be prepared for surprises Your existing users will be joined by a lot of others who will behave differently sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 163
  • 164. overuse underuse different uses Be prepared to scrap and refocus if your new users don’t use certain features sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 164
  • 165. your data may have a different external use value Maybe the community can better visualise your data? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 165
  • 166. scalability Be prepared sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 166
  • 167. oh and one more thing . . . sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 167
  • 168. About NSW? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 168
  • 169. experimental project (and a demand driven encyclopaedia of NSW) sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 169
  • 170. cross goverment data mashups sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 170
  • 171. Powerhouse Museum State Library of NSW trialled across Arts portfolio first Australian Art Gallery of NSW Museum Historic Houses Trust sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 171
  • 172. open APIs what do we need? data feeds sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 172
  • 173. About NSW may act as a feed repository for developers sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 173
  • 174. more? sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 174
  • 175. sebastian chan manager, web services powerhouse museum sydney, australia sebc@phm.gov.au Fresh + New blog THANK YOU. www.powerhousemuseum.com/dmsblog sebastian chan, powerhouse museum, september 2007 - www.powerhousemuseum.com/dmsblog 175