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Moments Of Truth for Toastmasters
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Moments Of Truth for Toastmasters

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Moments of Truth presentation for Toastmasters Area Officers Training.

Moments of Truth presentation for Toastmasters Area Officers Training.


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Transcript

  • 1. Moments of Truth
    Seb@Haigh.tv
  • 2. What is a Moment of Truth?
    Versus..
  • 3. What are Moments of Truth in TMI?
  • 4. How are our clubs doing?
  • 5. What is a Moment of Truth?
    Versus..
  • 6. The moment of truth as a Signpost...
  • 7. Here’s the Beef...
    The elimination of ALL unnecessary Moments of Truth – everywhere.
    The repeatable delivery of Moments of Magic for each Moment of Truth that cannot otherwise be eliminated.
  • 8. Richard Normann
    Richard Normann wasn’t… a guru. He was more than that’ Henry Mintzberg
    He had the astonishing ability to make you think quite differently about problems and issues that you thought you’d been entirely familiar with for years.  Wally Olins
  • 9. Jan Calzon
  • 10. Think about your interactions...
  • 11. Think about your interactions...
  • 12. Less Noise...
  • 13. More Involvement...
  • 14. More Magic...
  • 15. What are Moments of Truth in TMI?
  • 16. Why do people come to Toastmasters?
  • 17. The Mission of the Club
    The mission of a Toastmasters club is to provide a mutually supportive and positive learning environment in which every member has the opportunity to develop communication and leadership skills, which in turn foster self-confidence and personal growth.
    290  Moments of Truth  1
  • 18. The Reasons Members Leave
    3% move away
    1% die
    9% move on to other products because of a recommendation
    9% find a cheaper product elsewhere
    68% go elsewhere because the people they deal with are indifferent to their needs
    10% are chronically dissatisfied
    290  Moments of Truth  2
  • 19. Moments of Truth
    A Moment of Truth is an episode where a member comes in contact with any aspect of the Toastmasters experience and forms an impression of a club’s quality and service.
    290  Moments of Truth  3
  • 20. Counting the moments...
    First impressions
    Membership orientation
    Fellowship, variety and communication
    Program planning and meeting organization
    Membership strength
    Achievement recognition
  • 21. First Impressions
    • Guests greeted warmly and introduced to officers and members
    • 22. Guest book and name tags provided
    • 23. Professionally arranged meeting room
    • 24. Arrangements meet speakers’ needs
    • 25. Guests invited to address the club
    • 26. Guests invited to join
    290  Moments of Truth  5
  • 27. New Member Orientations
    • Formal induction, including presentation of pin and manuals
    • 28. Assignment of mentor
    • 29. Education programs and recognition system discussed
    • 30. Learning needs assessed
    • 31. Speaking role(s) assigned
    • 32. Member involved in club’s activities
    290  Moments of Truth  6
  • 33. Fellowship, Variety and Communication
    • Guests greeted warmly
    • 34. Enjoyable and educational meetings
    • 35. Regularly-scheduled social events
    • 36. Participation in area, district and International events
    • 37. Inter-club events
    • 38. Club newsletter and/or Web site–updated regularly
    290  Moments of Truth  7
  • 39. Program Planning andMeeting Organization
    • Program and agenda publicized in advance
    • 40. Members are prepared to carry out all program assignments
    • 41. All projects are manual projects
    • 42. Meetings begin and end on time
    • 43. Creative table topics and activities
    • 44. Positive and helpful evaluations
    290  Moments of Truth  8
  • 45. Membership Strength
    • Club has 20 or more members
    • 46. Members are retained
    • 47. Promotion in club’s organization or community
    • 48. Club programs are varied and exciting
    • 49. Toastmasters sponsoring new members are recognized
    • 50. Regular membership-building programs
    290  Moments of Truth  9
  • 51. Recognizing Accomplishments
    • Award applications immediately submitted to WHQ
    • 52. Progress chart displayed and maintained
    • 53. Member achievements recognized with ceremony
    • 54. Club, district and international leaders recognized
    • 55. Club and member achievements publicized
    • 56. DCP used for planning and recognition
    290  Moments of Truth  10
  • 57. A Mini Case Study..
  • 58. A Dying Club!????
  • 59. Results to date...
    Membership up 25%
    The cost...some valuable “alumni” spammed
  • 60. Moments of Truth..
    The elimination of ALL unnecessary Moments of Truth – everywhere.
    The repeatable delivery of Moments of Magic for each Moment of Truth that cannot otherwise be eliminated.
  • 61. Any questions?
  • 62. Thank you
    seb@haigh.tv