A Quote from a Guru• “I want to get the highest and best possible use and effect and result from every effort and action I ever expend in my business, on my job and in my life from this point forward.” – Jay Abraham• So what’s your employee’s HIGHEST and BEST use?
Is Flight Risk Your Best Signal?• It’s important to understand the distinction between long-term goals and loyalty issues, but even more importantly… turn the question around and ask how this might actually be a huge opportunity for your firm. – The most desirable talent may be the candidates with the greatest ability to think bigger and better. – Is there a way to channel that vision and ambition into the company?
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Employee Retention• Foster employee development. This could be training to learn a new job skill or tuition reimbursement to help further your employee’s education. – http://guides.wsj.com/small-business/hiring-and- managing-employees/how-to-retain-employees/
Employee Retention• When an employee is failing at work, I ask the W. Edwards Deming question, “What about the work system is causing the person to fail?” Most frequently, if the employee knows what they are supposed to do, I find the answer is time, tools, training, temperament or talent. The easiest to solve, and the ones most affecting employee retention, are tools, time and training. The employee must have the tools, time and training necessary to do their job well – or they will move to an employer who provides them. – http://humanresources.about.com/od/retention/a/m ore_retention_2.htm
Employee Retention The Bottom Line •Your best employees, the ones you want to retain, seek frequent opportunities to learn and grow in their careers, knowledge and skill.
Case in Point• Hire Dynamics has built its corporate culture around employee satisfaction – keeping its good workers and making them better.• “It’s a central strategy for us, said Dan Campbell, CEO. “We view the retention of employees as one of the most important things we do as an organization. At the end of the day, we think that our ability to recruit and retain quality employees is one of the main things that separates us from other companies in the staffing industry.” – http://blog.hiredynamics.com/2011/05/companies-should- be-wary-of-worker-flight-risk/
The Top 3 Reasons Why Employees Leave Asian Firms The Top 3 Reasons Cited For Leaving Asian Firms 60% 50% 40% 30% Percentage 20% 10% 0% Unmet Job Management and Work Career Advancement Expectations Culture Issues Opportunities Elsewhere• Notice how “more money” isn’t in the top three… http://www.hrmasia.com/resources/retention/renewing-paradigms-on-employee-loyalty-and-turnover-rates/120046/
Anecdotal Evidence• Too many ambitious delegates go straight for the CFA.• They know that passing boost their career, so why not?• But they usually aren’t qualified enough, nor are they dedicated enough to pass Level I.• But the fact they’re going for it in the first place is management’s fault.
A Much Better Alternative• To eliminate flight risk, give your employees what they crave. They want… – To know exactly what their job is – To know exactly why their job matters – To constantly add to their knowledge – To feel that their role is worth their while
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Investment Operations Certificate• The Investment Operations Certificate (IOC), formerly known as the IAQ, is a practitioner-led programme for administration and operations staff. Its qualifications equip individuals with an overview of the financial services industry and its regulation as well as providing a detailed picture of their particular industry sector.• It’s administered by the Chartered Institute of Securities and Investment (CISI).
Investment Operations Certificate Demonstrates competence to your customers and regulators Reduces worldwide business risk Increases productivity Allows you to recruit and retain best staff
Unit Selection• Unit selection depends on individual circumstances but generally candidates are either: – in an overseeing role (as defined by the FSA) working for a firm, which is authorised and regulated by the FSA. These candidates are required to take the following papers: • Introduction to Securities & Investment • Principles of Financial Regulation or FSA Financial Regulation • a technical unit relevant to the role – working for firms, particularly those based internationally, which are not authorised and regulated by the FSA. • These candidates may, if their firm agrees, select any three papers.
Investment Operations Certificate• The qualification comprises three • One of the following technical units: exam units: – Asset Servicing* – Collective Investment Schemes – International Introduction to Administration* Securities & Investment – CREST Settlement – Exchange-Traded Derivatives – And Administration* – Global Securities Operations* – a regulatory unit, either – IT in Investment Operations – Operational Risk* • FSA Financial Regulation or – OTC Derivatives Administration* • Principles of Financial Regulation or – Administration of Settlement & • Your Country’s Regulatory Exam Investments – Risk in Financial Services* – ISA Administration – Combating Financial Crime – Global Financial Compliance
Investment Operations Certificate• Successful delegates will get a certificate in the mail and also be able to use “IOC” on their CV. They also may use “ACSI”, or Associate of the Chartered Securities Institute, after their name.
Continuing Professional Development• The CISI CPD Scheme has been introduced to enable members to demonstrate their ongoing commitment to continuing professional development to both their employer and the relevant regulator.• It has been designed to ensure that all members, regardless of seniority, geographical location and industry specialisation, are capable of completing the scheme.• It is free of charge for members to use and usage is on a voluntary basis. All grades of membership may access the scheme.• The Institute recommends that members complete a minimum of 35 CPD hours a year with at least one hour being undertaken in each learning type category outlined below.• Members may log more hours if desired, but these will not count towards the 35 hour total. Upon completion, members will receive a formal certificate.
Profile: 7city Learning Centre SingaporeWho are we? In 1999, a small group came together to build a financial training and consulting company that had a vision to create solutions to clients challenges through learning. Now in 2011, we are 150 people, consisting of more than 40 full time trainers and a wealth of infrastructure support, based in offices in London, Dubai, New York and Singapore.Whats our goal? Our goal, is to help our clients perform by developing a more informed, effective and skilful appreciation of the business in which they work. All our financial, commercial skills, management and personal development programmes are designed to ensure theory is applied through best practice, using case studies, scenarios and high tech simulations.Who are our clients? In the past 11 years we have achieved a lot. We have designed and delivered solutions for more than 325 companies, from global financial institutions, to regional banks, to sovereign funds to public sector authorities outside of financial services.Whats our approach? Whoever we partner with, we pride ourselves on our innovation, our enthusiasm for learning and our commitment to client service. Youll find were the source of the intellectual, as well as the practical answers needed to succeed . Our growth has been recognised by the Sunday Times Virgin Atlantic Fast Track four years in a row from 2005 - 2008, and weve won numerous awards for our innovative approach to learning.
Global & Local Expertise We will support you locally and from 7city’s global offices, making us available to you at all times. 24
Our Solution Centres Our business is structured into 3 areas which can each stand alone or be blended to provide our clients with a seamless ‘end to end’ approach to their learning and strategic objectives. Business School Learning Solutions Professional Skills We’ve booked over 60,000 Building on our experience in The programmes we offer exams for our clients. Our developing and delivering focus on the commercial investment in faculty and global learning solutions over application of skills and technology has enabled us to the past ten years, we are well knowledge. Within these provide solutions across the placed to build and manage courses we use our full range globe, including : L&D infrastructure solutions of simulations and case • Investment Mgmnt for our clients, covering : studies across: Certificate • Certifications • Private Banking • Chartered Financial • Assessment Centres • Asset Management Analyst • Managed Training • Corporate & • Islamic Finance Services Investment Banking Qualification • Global Markets
Our Solution Centres : Business School 7city offers a range of technical qualifications training for individuals working in, or aspiring to work in, the financial services industry and public sector. Business School We offer foundation level programmes through to threshold competency qualifications, to post graduate professional qualifications designed to demonstrate advanced knowledge and enhance career progression. Every year we prepare more than 15,000 people for these exams. Some examples of the qualifications we can help with: CFA® Training and 7city Investment Management Islamic Finance (IFQ) We have been preparing people Certificate (IMC) The IFQ was created by the for the CFA® exams for over 10 All our tutors have direct Chartered Institute of Securities years – 15,000 people globally. experience of the exams and and Investment in conjunction We understand whats needed to industry. Every participant has with the Ecole Supérieure des succeed. Its a combination of access to our online portal Affaires in Beirut. It is Shariaa personal support from expert providing diagnostic and compliant and examines the tutors and the learning performance analysis. So they practices used in the Islamic tools, mobile and online, that know exactly where they financial markets. It is weve developed and perfected stand, what needs more work internationally recognised and is while helping thousands of and, equally importantly, what a benchmark in the area of people pass their exams. doesn’t. Islamic finance.
Our Solution Centres : Professional Skills Our full time faculty have extensive experience from working with a range of organisations across the Middle East as well as Europe, Americas and Asia. Our Approach To Design For over 11 years, we have delivered learning based on specific client remits. We listen, we build, we deliver and we measure the impact we have made. We made a pledge when we started the company, learning should be used to deliver business change for the client. It should be used to translate in to measurable $ or € or AED or £. LEARNING VALUE CHAIN E.g.: Adding Value Why Who How When Result Profile and Assessment Centre Talent Mapping Consult & Assess, On boarding & Induction Identify, Deliver, Strategic Design & Validate Graduate Programme Engage & Monitor & Needs Build & Learning & Development Partner Embed Analysis Evolve Business Coaching Certification Simulations PRACTICAL APPLICATION – FOCUS ON THE ‘HOW TO’
7city’s IOC Record• Last year alone we prepared candidates for more than 1,100 IOC exams in the UK.• We achieved a pass rate of 94% in the technical IOC papers…• …But that’s still not enough. We need to…
Tutors with Real World Experience: Our Dedicated Expert Faculty Geoff Robinson Andreas Karaiskos Peter Evans Peter Scollen Head of Investment Banking Managing Director – Middle East Head of Professional Skills Head of Asset Classes Accounting, valuation, and Asset classes, Asset classes, modeling. private wealth 20 years of IB training DCM and ECM 13 years of IB training 15 years of L&D, training exp Valuation and modeling 15 years of IB training Lorraine Taylor Innes Wright Rob Woods David Mignano Head of Financial Modeling Accounting, modeling. Asset Accounting, valuation, and Management and personal classes, DCM and ECM modeling. development. 18 years of IB training 12 years of IB training 20 years of IB training 10 years of L&D, training exp 30