Mike2.0 Information Governance Overview

Slide 1: Information Governance Solution Offering Overview Introducing MIKE2.0 (Method for Integrated Knowledge Environment) Sean McClowry IM Solution Suite Architecture and Delivery Lead BearingPoint November 2007

Slide 2: Contents This presentation covers the following Information Management ─ Our View ─ Why Governance is Important Information Governance ─ Where it fits in the Overall Model ─ Guiding Principles ─ Key Activities Getting Started: Information Maturity (IM) QuickScan Information Governance Organisational Models Advanced Techniques: Networked Information Governance 2 MIKE2.0 Methodology A Methodology for Information Development

Slide 3: Our View: IM is a “Complexity Problem” Exponential growth of raw data and information Complexity of data and information is not appreciated; they are in constant flux across the enterprise 24 hours a day Efforts to increase visibility and access to relevant data and information are expensive, with insufficient ROI Better standards and transparency are needed to increase confidence and enable opportunities Federation is a significant factor in complexity True business insight still very hard to attain and quality is a huge problem 3 MIKE2.0 Methodology A Methodology for Information Development

Slide 4: Our View: The Solution Demands a Standard Processes and standards for managing and reporting data and information have not kept pace – everyone has “their” way Many problems are solved through informal networks – we need to link formal structures to these networks We want organisations to begin to develop a competency for “Information Development” We aim to re-shape the industry by creating the standard An open and collaborative approach is the key to delivering a standard for such a complex problem 4 MIKE2.0 Methodology A Methodology for Information Development

Slide 5: Our View: Time to Act The problem has been growing for years. Here is why IM is now a Mainstream Issue: High Impact: What is a business without its customers, its products and its employees? Federation: Organisations are becoming increasingly federated and even minor issues with data cause viral problems when propagated across the enterprise. Globalisation: multi-lingual and multi-character set issues, 24x7 data availability, support for multi-channels Compliance initiatives: the War on Terror and corporate scandals in the US have put additional pressures on the enterprises. It’s a big, complex problem: There is much to be gained for vendors of applications, information/integration technology and systems integrators. Information is an Asset: Organisations increasingly see the importance of Information Development. Its not just functions and infrastructure. 5 MIKE2.0 Methodology A Methodology for Information Development

Slide 6: Our View: What is Information Governance? What is Information Governance? “Governance" is what information management is mostly all about. Information management is the process by which those who set policy guide those who follow policy. Governance concerns power, and applying an understanding of the distribution and sharing of power to the management of information technologies” [i] What is the right way to apply it? Governance can involve “centralised” power, but traditional push-down models of architecture and standards only provide part of the solution. Implemented the wrong way, governance can hamper innovation and agility. Some standards are needed or we cannot be agile or innovative – we’re always fighting fires. With a foundation of standards, we can distribute power and empower a community to be far more productive. [1] Strausmann, Paul A. Information, Information Management and Governance. (2001) 6 MIKE2.0 Methodology A Methodology for Information Development

Slide 7: Our Approach: Integrated Solutions Info Mgmt Business Info Asset Access, Search Enterprise Data Enterprise Info Architecture, Intelligence Management and Delivery Management Content Mgmt Strategy & Gov Corp Performance Information Lifecycle Enterprise Portals Document Data Warehousing Information Governance Management Management & Info Delivery Management Metric & Dashboard Master Records, Contracts, Service Oriented, EII & Information Security Enterprise Search Design Data Mgmt and IP Management Model Driven Architecture Profitability, Value & Metadata, Taxonomy Customer Data ERP Document Mgmt Enterprise Data Mobile Device Access Pricing Mgmt Cataloging Integration Integration Management Strategy Real Time Workflow Information Data Quality Enterprise Content Digital Asset Customer Decisioning Management Improvement Management Strategy Management Operational Access Monitoring Content Management- Enterprise Information Data Migration Performance Mgmt & Control Web Content Assessment Balance Business Data Center Collaboration Information Mgmt COE Scorecard Management Environments, COI Organisation and Knowledge Capture Shared Service Model HR Performance Mgmt Information System Rewards Usability Data Mining, Analytics Modeling & Simulation Business Activity Monitoring Composite Solution Offerings Info Mgmt Data Driven Information Networked Info Agile Info Enterprise 2.0 Strategy IT Transformation Sharing Governance Development 7 MIKE2.0 Methodology A Methodology for Information Development

Slide 8: Our Approach: An Open Source Methodology MIKE2.0 (Method for an Integrated Knowledge Environment) MIKE2.0 (Method for an Integrated Knowledge Environment) Information Management Framework A comprehensive approach to Enterprise Information Management Much more than a classic methodology: architecture, tools, code Helping to shape new theories on Information Management Core methodology with formal release cycle Governance council Framework for any open method Web / Enterprise 2.0 Developed as part of an open community Can be integrated to internally held and shared content The goal is to develop “the standard” that everyone can map to and help create Open Source (software and content): All content is freely available under the Create Commons (Attribution) License MediaWiki based Have extended MediaWiki and contributed to the community Providing an organizing framework for www.openmethodology.org development of open source IM technologies 8 MIKE2.0 Methodology A Methodology for Information Development

Slide 9: Our Approach: Open Source + Internal Assets Enterprise 2.0 Mashups Open Methodology site Assessment Tools Integrated Approach 9 MIKE2.0 Methodology A Methodology for Information Development

Slide 10: Our Approach: Collaborative Solutions Information Management Solution Suite Delivered through a Collaborative Approach Enterprise Information Management Commercial & Open Source Core Solution Offerings by Solution Capabilities Business Solutions Product Solutions Information Access, Search and Business Intelligence Asset Management Content Delivery Enterprise Data Management Enterprise Content Management Information Strategy, Architecture and Governance Sets the new standard for Information Development through an Open Source Offering 10 MIKE2.0 Methodology A Methodology for Information Development

Slide 11: Our Approach: Supported through a Foundation Information Management Solution Suite Delivered through a Collaborative Approach Enterprise Information Management Commercial & Open Source Solution Capabilities that provide a foundation for Suite Delivery Architecture Framework Business Solutions Governance Framework Product Solutions Overall Information Access, Search and Business Intelligence Usage Model ImplementationAsset Management Guide Content Delivery Enterprise Data Management Content Management Enterprise Foundational Solutions Information Strategy, Architecture and Governance Supporting Assets Sets the new standard for Information Development through an Open Source Offering 11 MIKE2.0 Methodology A Methodology for Information Development

Slide 12: Information Governance: Guiding Principles Build an Information Centric Organisation 1. Accountability. Due the nature of information capture and how it flows across the enterprise, everyone has a role to play in how it is governed. Key roles are filled by senior executives such as the CIO, Information Architects and Data and Content Stewards. 2. Efficient Operating Models. Common standards, methods, architecture and collaborative techniques allow the Governance model to be implemented in a physically central, virtual or offshore model. 3. Senior Leadership. Senior Leaders must align and work towards a common goal of improved information, while appreciating Information Management is still immature as a discipline and be ready for challenges. 12 MIKE2.0 Methodology A Methodology for Information Development

Slide 13: Information Governance: Guiding Principles Treat Information as an Asset 4. Historical Quantification. Common architectural models and tools- based quantitative assessments of data and content are key aspects of establishing a known baseline to move forward. 5. Information Value Assessment. Organizations should provide a mechanism to assign an economic value to the information assets and the resulting impacts of Information Governance practices. 6. A Common Methodology. An Information Governance programme should include a common set of activities, tasks and deliverables to build a competency 7. Standard Models A common definition of terms, domain values and their relationships is one of the fundamental building blocks of Information Governance. 8. Governance Tools. Measuring the effectiveness of an Information Governance program requires tools to capture assets and performance. 13 MIKE2.0 Methodology A Methodology for Information Development

Slide 14: Information Governance: Guiding Principles Be Pragmatic in a Strategic Context 9. Strategic Approach. Improvements will typically be measured over months and years, not days. This model must allow for tactical improvements. 10.Comprehensive Scope. An Information Governance approach should be comprehensive in its scope, covering structured data, unstructured content and the whole lifecycle of information. 11.Architecture. An Information Management architecture should be defined for the current-state, transition points and target vision. 12.Continuous Improvement. It is not always cost-effective to fix all issues in a certain area, but to instead follow the “80/20 rule”. It should re-factor a baseline through audits, monitoring, technology re-factoring and personnel training. 13.Flexibility for Change. While an Information Governance program involves putting standards in place, it must have an inbuilt pragmatism and flexibility for change. 14 MIKE2.0 Methodology A Methodology for Information Development

Slide 15: Networked Information Governance Apply Web2.0/Enterprise.2.0 Principles for Better Governance 14. Collaborative Community. Collaborative technologies can streamline communications to capture content in informal network as well as build the formal. 15. Organizing the Informal Network. Build a content model that is easily populated through user-driven categorization, informal collaboration begins to take on more formal structures. 16. Aggregation of Ideas. Not all good ideas have to come from the inside. Social Computing techniques provide an easy way to bring linked content together. 17. Linking the Informal to Formal. The same principle of applying content categories can be applied to formal governance processes. 18. Searching the Knowledge Network. Enterprise Search techniques should be implemented to make this information easily accessible. 19. Collaborative Asset Management. The maturity of your business and technology assets should be a known quantity and this information easily shared across the organization. 20. Global Standards Bodies. Having an external perspective through a central authority can help to balance competing interests and work to a similar approach. 15 MIKE2.0 Methodology A Methodology for Information Development

Slide 16: The 5 Phases of MIKE2.0 Information Development through the 5 Phases of MIKE2.0 Continuous Implementation Phases Strategic Programme Blueprint is done once 2 3 1 ent ent ent crem Increm Increm In Design Develop Roadmap & Phase 1 Phase 2 Foundation Business Assessment Technology Assessment Activities Deploy Improve Begin Next Increment Phase 3, 4, 5 Improved Governance and Operating Model 16 MIKE2.0 Methodology A Methodology for Information Development

Slide 17: Key Governance Activities The MIKE2.0 approach for improving Data Governance goes across all 5 phases of the methodology. The most critical activities for improving Data Governance are as follows: Activity 1.4 Organisational QuickScan Activity 1.6 Information Governance Sponsorship and Scope Activity 1.7 Initial Information Governance Organisation Activity 2.7 Information Governance Policies Activity 2.8 Information Standards Activity 3.5 Business Scope for Improved Information Governance Activity 3.6 Enterprise Information Architecture Activity 3.7 Root Cause Analysis on Information Governance Issues Activity 3.8 Data Governance Metrics Activity 3.11 Data Profiling Activity 3.12 Data Re-Engineering Activity 5.11 Continuous Improvement - Compliance Auditing Activity 5.12 Continuous Improvement - Standards, Policies and Processes Activity 5.13 Continuous Improvement - Data Quality Activity 5.14 Continuous Improvement - Infrastructure Activity 5.15 Continuous Improvement - Information Development Organization Activity 5.16 Continuous Improvement – MIKE2.0 Methodology Other MIKE2.0 Activities are also relevant, but these are particularly focused on Data Governance 17 MIKE2.0 Methodology A Methodology for Information Development

Slide 18: Key Governance Activities Phase 1. Business Assessment and Strategy Definition Blueprint Quickly Understand Issues Establish Leadership Establish Team Organisational IG Sponsorship Initial IG QuickScan and Scope Organisation • Conduct Information Maturity • Confirm scope of Data Governance • Establishment Data Governance Assessment Program Council • Build Inventory of Information • Confirm in-scope data subject • Assignment of roles and Assets areas responsibilities • Determine Economic Value of • Assign Data Stewards to each • Definition of communications model Information subject area and tracking mechanism • Assess organizational structure, • Re-alignment of Business and people and their skills Technology Strategy An initial gap analysis is developed by assessing the organisation’s current-state issues and vision for the future- state. Data Governance scope driven by high-level information requirements and complemented by the definition of a strategic conceptual architecture. 18 MIKE2.0 Methodology A Methodology for Information Development

Slide 19: Key Governance Activities Phase 2. Technology Assessment and Selection Blueprint Deliver Policy Framework Standards for Implementation Metadata Management Info Governance Info Governance Initiate Metadata- Policies Standards Driven Approach • Definition of Information • Info Specification Standards Metadata Management goes across Governance Policy Requirements multiple activities in MIKE2, through a • Info Modelling Standards metadata-driven architecture • Definition of Information Governance Policies • Info Capture Standards • Get some form of repository and base meta-model in place from the • Approval and Distribution of • Info Security Standards onset Information Governance Policies • Info Reporting Standards • Metadata management for improved DG is more than a data dictionary • The goal is Active Metadata Integration Driven by information management guiding principles, a Policy Framework and common set of Data Standards are created that will be used throughout the implementation program. MIKE2 starts with a reference model for metadata management 19 MIKE2.0 Methodology A Methodology for Information Development

Slide 20: Key Governance Activities Phase 3. Roadmap and Foundation Activities Determine Key Data Elements Overall KDE Architecture Determine Process Issues Business Scope Enterprise Root Cause for Improved Information Analysis of DG Information Architecture Issues Governance • Prevent Issues related to Source • Define Business Process Scope for • Overlay System Architecture on Increment Enterprise Data Model System Edits • Determine KDEs and Prioritize by • Define Master Data Management • Prevent Issues related to Business Business Impact Architecture Process • Capture Recommend Business • Define BusinessTime Model for • Prevent Issues related to Process Changes KDEs Technology Architecture • Define Data Definitions and • Summarize Root Cause Issues and Business Rules Recommend Changes The MIKE2.0 governance approach focused around Key Data Elements (KDEs). These are the subset of data elements that are used to make the most critical business decisions. The Enterprise Information Architecture is built out over time using these KDEs to define a framework for Master Data Management. 20 MIKE2.0 Methodology A Methodology for Information Development

Slide 21: Key Governance Activities Phase 3. Roadmap and Foundation Activities (continued) Assess issues with KDEs Quantitatively Understand DQ Iteratively fix DQ issues Data Governance Data Re- Data Profiling Metrics Engineering • Define Metric Categories and • Prepare for Assessment • Prepare for Re-Engineering Measurement Techniques • Perform Column Profiling • Perform Data Standardization • Gather Current-State Metrics on • Perform Table Profiling • Perform Data Correction each KDE • Perform Multi-Table Profiling • Perform Data Matching and • Define Target Metrics on each KDE Consolidation • Finalize Data Quality Report • Perform Data Enrichment • Finalize Business Summary of Data Quality Impacts Metrics are defined for how data will be measured initially as well as target measures. Data Profiling is used for quantitative estimates and data is re-engineered in an iterative fashion. Artifacts stored in a metadata model. 21 MIKE2.0 Methodology A Methodology for Information Development

Slide 22: Key Governance Activities Phase 5. Develop, Test, Deploy and Improve Continuous Improvement Continuous Improvement Continuous Improvement Standards, Compliance Policies and Data Quality Auditing Processes • Attain Sponsorship of Data • Review and Revise Data • Conduct Ongoing Data Quality Governance Policies Monitoring Governance Board • Review and Revise Data • Associate Data Quality Issues with • Define Compliance Auditing Governance Metrics Root Causes Processes • Review and Revise Data • Execute Issue Prevention Process • Train Staff on Compliance Governance Standards Standards • Review and Revise Data • Conduct Auditing Processes Governance Processes •Present Auditing Results and • Implement Changes as Required Recommendations The MIKE2.0 Methodology is based around the Continuous Improvement. That means that we are continually re- factoring towards the strategic vision and there are planned activities to revisit the existing implementation. 22 MIKE2.0 Methodology A Methodology for Information Development

Slide 23: Key Governance Activities Phase 5. Develop, Test, Deploy and Improve (continued) Continuous Improvement Continuous Improvement Continuous Improvement Information Contribute to Infrastructure Development Open MIKE2.0 Organization Methodology • Re-factor Integration • Move to a Central Architecture and Help improve the overall approach to Infrastructure Delivery Model Data Governance used by our community: • Progressively Automate Processes • Develop Staff and their Skills • Help complete wanted assets • Review and Recommend Physical • Implement Data Governance Infrastructure Changes Incentives • Assist with Peer reviews • Move to a Metadata-Driven • Review and Revise • Propose new core supporting assets Architecture Communications Model • Recommend extensions to overall methodology Be an active collaborator Users of MIKE2.0 are encouraged to be part of an active community. The collaborative environment for MIKE2 allows the core method to be improved over time, whilst within a release cycle and product roadmap for stability. 23 MIKE2.0 Methodology A Methodology for Information Development

Slide 24: Getting Started: QuickScan Assessment Information Development through the 5 Phases of MIKE2.0 Continuous Implementation Phases Strategic Programme Responsible Status Activity 1.4 Organisational QuickScan for Information Blueprint is done once Development nt 2 nt 3 nt 1 eme In creme In creme In cr 1.4.1 Assess Current-State Application Portfolio 1.4.2 Assess Information Maturity Design 1.4.3 Assess Economic Value of Information Develop Roadmap & Phase 1 Phase 2 Foundation 1.4.4 Assess Infrastructure Maturity Business Assessment Technology Assessment Activities Deploy 1.4.5 Assess Key Current-State Information Improve Processes Begin Next Increment 1.4.6 Define Current-State Conceptual Phase 3, 4, 5 Architecture Improved Governance and Operating Model 1.4.7 Assess Current-State People Skills 1.4.8 Assess Current-State Organisational Structure Phase 1 – Business Assessment and Strategy Definition Blueprint 1.4.9 Assemble Findings on People, Organization 1.1Strategic 1.2 Enterprise 1.3 Overall Business and its Capabilities Mobilisation Information Strategy for Management Information Awareness Development 1.4 Organisational 1.5 Future State 1.6 Data Governance QuickScan for Vision for Sponsorship and Information Information Scope Development Management 1.7 Initial Data 1.9 Programme 1.8 Business Governance Review Blueprint Completion Organisation 24 MIKE2.0 Methodology A Methodology for Information Development

Slide 25: Getting Started: QuickScan Assessment Task 1.4.2 is used to conduct an object Information Governance Assessment Task 1.4.2 is used to conduct an object Information Governance Assessment 25 MIKE2.0 Methodology A Methodology for Information Development

Slide 26: Getting Started: QuickScan Assessment Information Maturity Model: Measure Your Data Governance Maturity Level Information Maturity Model: Measure Your Data Governance Maturity Level META Group developed a 5-level Information Maturity Model (IMM) to use as an information maturity guideline. We have extended this model as part of MIKE2.0. High Level 5 It is similar to the Software Capability Maturity Model Optimised (CMM) and focuses initially on data quality. Information Development maturity The key criteria for assessing information maturity is Level 4 being able to measure it. Information Development is Managed a strategic initiative, issues are either prevented or Level 3 corrected at the source, and best-in-class solution Proactive Information managed as architecture is enterprise asset implemented. Focus is on Level 2 and well-developed engineering processes and continuous improvement. Reactive Information organization structure Development is part of exists. the IT charter and Level 1 enterprise management Aware Awareness and processes & exist. action occur in response to issues. Action is either There is awareness system- or that problems exist department-specific. MIKE2.0 uses an objective assessment of your current but the organization and desired information maturity levels to construct a has taken little action program for improving Data Governance. regarding how data is managed. Low Information Accuracy & Organizational Confidence High 26 MIKE2.0 Methodology A Methodology for Information Development

Slide 27: Getting Started: QuickScan Assessment Level 1 Data Governance Organisation – Aware. An Aware Data Governance Organisation knows that the organisation has issues around Data Governance but is doing little to respond to these issues. Awareness has typically come as the result of some major issues that have occurred that have been Data Governance-related. An organisation may also be at the Aware state if they are going through the process of moving to state where they can effectively address issues, but are only in the early stages of the programme. Level 2 Data Governance Organisation – Reactive. A Reactive Data Governance Organisation is able to address some of its issues, but not until some time after they have occurred. The organisation is not able to address root causes or predict when they are likely to occur. "Heroes" are often needed to address complex data quality issues and the impact of fixes done on a system-by-system level are often poorly understood. Level 3 Data Governance Organisation – Proactive. A Proactive Data Governance Organisation can stop issues before they occur as they are empowered to address root cause problems. At this level, the organisation also conducts ongoing monitoring of data quality to issues that do occur can be resolved quickly. Level 4 Data Governance Organisation – Managed. A Managed Data Governance Organisation has a mature set of information management practices. This organisation is not only able to proactively identify issues and address them, but defines its strategic technology direction in a manner focused on Information Development. Level 5 Data Governance Organisation – Optimal. An Optimal Data Governance Organisation is also referred to as the Information Development Centre of Excellence. In this model, Information Development is treated as a core competency across strategy, people, process, organisation and technology. a 27 MIKE2.0 Methodology A Methodology for Information Development

Slide 28: Data Governance Maturity Moving Up the Maturity Model To formulate, communicate, pilot and deploy a centralised organisation for Information Development is a significant undertaking. The following artifacts from MIKE2.0 can be used to assist in this effort: A comprehensive Role Inventory across aspects of the organisation with associated competencies and metrics A set of Position Descriptions based upon the Role Inventory Organisational Structures populated with these Position Descriptions Create assessment material to support manager and staff assessment of individual competencies Formulate a Gap Analysis based on target Organizational Structure and Role competencies vs. current capabilities To validate the processes and structures of the organization via a pilot script A Training profile for staff A Recruiting profile recommending to fill typical recruiting needs An Organisational Transition Plan across the Data Governance Maturity Model 28 MIKE2.0 Methodology A Methodology for Information Development

Slide 29: Data Governance Organisational Model Level 2 Data Governance Team (FS Institution Example) There is a minimum team structure that should be used for data governance on any project. The example model shows this data governance structure for a Data Warehouse implementation, where the core focus is for risk management. Executive Sponsor Program Manager Source Data Risk Modeling IT System Warehouse Coordinator Team Rep. Managers Delivery Manager Data Quality Data Quality Manager Working Group 29 MIKE2.0 Methodology A Methodology for Information Development

Slide 30: Data Governance Organisational Model Level 2 Data Governance Team – Roles and Responsibilities Role Responsibility Executive Sponsor Strategic oversight of program and related data issues Stakeholders Governance Sponsorship of business cases for remediation efforts Ownership of legacy system-specific issue resolution Legacy System Manager Provision of system SMEs for issue remediation Management of issue escalations to business executives and source system owners program Manager Provision of resources for issue verification and remediation IT Coordinator Overall guidance for technical issue resolution Ensures remediation efforts align with overall data asset architecture Management of internal trouble ticket process for source system remediation Governance Working Group Data Modeling Team Rep Overall guidance for issue prioritisation and functional resolution Provision of risk modeling SMEs for data issue management Management level oversight of data environment, data cleansing activities and deployment Data Asset Delivery Manager Provision of technical data resources Management responsibility for technical deliverables Data Quality Manager Definition of the overall approach for short and long term DQ activities Identification and management of critical DQ issues Coordination of DQ resources Oversight of the execution of DQ testing and reporting 30 MIKE2.0 Methodology A Methodology for Information Development

Slide 31: Data Governance Organisational Model Level 3 Data Governance Team (FS Institution Example) Focused on Data Investigation and Re-Engineering Focused on Data Investigation and Re-Engineering Executive Data Governance Council Sponsor Enterprise Data Warehouse Steering Committee Data Quality Leader Executive Steering Data Strategy & Queue Technical Analysts Overall Coordination of DQM Management (DSQ) Committee Strategy Program Department 5 Function 1 Department 1 Department 4 Department 3 Department 2 (IBD) (eg. Risk) (eg. Equities) (MCD) (IMD) (eg. FID) Data Stewards (End-to-end Responsibility for these Subject Areas) Technical Analysts DQ Analysts Business Analysts Define Standards Compliance Auditing Define Standards Compliance Auditing • Specification • Data Standard Source Data Collaboration • Specification • Data Standard Source Data Collaboration • Data Capture • Business Rule • Data Capture • Source Analysis • Business Rule • Reporting • Source Analysis • Data Management Process • Reporting • Data Management Process • Target Analysis • Target Analysis Define Business Rules Establish Metrics Define Business Rules Establish Metrics Data Modelling • Define • Metric Categories Data Modelling • Define • Metric Categories Collaboration • Test Compliance • Target Ratings Collaboration • Test Compliance • Target Ratings • Source to Logical • Source to Logical Business Process Definition • Volume and performance Issue Management Business Process Definition • Volume and performance Issue Management • Document & Model • Monitor & Report • Document & Model • Monitor & Report Physical Design Physical Design Collaboration Definitions Collaboration Profile & Measure Definitions Profile & Measure • Entities • Track Results • Performance • Entities • Track Results • Performance Characteristics • Attributes • Facilitate Root Cause Analysis Characteristics • Attributes • Facilitate Root Cause Analysis 31 MIKE2.0 Methodology A Methodology for Information Development

Slide 32: Data Governance Organisational Model Level 3 Data Governance Team – Roles and Responsibilities Role Description Time Commitment Full time Executive Sponsor The Executive Sponsor sets initial direction and goals for the program. In an ongoing basis, the Executive Sponsor approves information policy and tracks the progress of quality initiatives compared to target plan.