Rob Bristow Iwmw 2008
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  • I am interested in the bit of the web world that goes on behind the marketing and corporate web – in the ways that people are using these technologies to join things up and to make things that were difficult simple and quick – e.g. – claiming expenses, registering for a module, communicating timetable changes, streamlining QA processes The work I do will result in time in advice and guidance materials and input into decision making by senior managers – I would value your input into this process – so that the advice we give reflects the reality of things on the ground. Who knows, somewhere along the line, things may change! I am a past member of this community – and I believe that people like you are well placed to make this kind of input, as you see institutions from an itersting point of view – in many cases you may know more about your institutions as a whole than many others. You also know about the barriers to change at organisational level – be it conservative views on design, luddite tendencies within departments or obstructive individuals or structures within IT Services deprtament I’ll talk about JISC – a quick overview, then put what my team do in JISC into context for web managers and then talk about the Institutional responses programme, including hearing from the projects themselves. Then look at the other areas that I am responsible for that touch on this community Then its Q & A time

Rob Bristow Iwmw 2008 Rob Bristow Iwmw 2008 Presentation Transcript

  • Institutional Responses to Emergent Technologies Rob Bristow – Programme Manager, JISC 04/06/09 | Supporting education and research | Slide Joint Information Systems Committee Supporting education and research
  • A Story 04/06/09 | Supporting education and research | Slide “ A Mac user with the new 3G iPhone really likes the mobileme service that synchs his (apple-only) email, calendar etc between his iPhone & Mac. He forwards his U***** email there now. He says that for busy 21st Century professionals a push-sychronize service between laptop/desktop & mobile devices is much more intuitive than using a central-server model like oracle (or even google) calendar*. Are there other University users of the mobileme service, could there be possibility of an HE-negotiated 'bulk buy' deal like we got with the Leopard licenses? He feels mobileme will help to optimize productivity.”
  • About JISC -
    • J oint I nformation S ystems C ommittee
    • JISC's activities support education and research by promoting innovation in new technologies and by the central support of ICT services. JISC provides:
      • A world-class network – JANET
      • Access to electronic resources
      • New environments for learning, teaching and research
      • Guidance on institutional change
      • Advisory and consultancy services
      • Regional support for FE colleges – RSCs
    04/06/09 | Supporting education and research | Slide
  • EMERGE Emerge is an innovative, 28 month, user-centred, investigation-led, consortium-based project, funded by the JISC and guided by the principles of appreciative inquiry. There have been about 28 institutions, 45 project teams and 210 individual participants. The aim is to support the formation of an "effective and sustainable community of practice” around the Users and Innovation Development Model , using Web2.0 technologies ( def 1 , def 2 ). Emerge is the support project for the JISC Capital Programme , Users and Innovation strand
  • How does JISC do things?
    • Innovation Programmes
      • Agenda driven by JISC sub-committees
      • Overall funding is set by UK funding councils
      • HEFCE has provided capital money for major programmes
    • Its the Sector’s money!
      • So Innovation work done by institutions where possible
    • Some Programmes and outputs
      • e-Learning frameworks and tools programme – XCRI
      • e-Portfolios
      • Access Management – the Federation
      • Users and Innovation – new paradigms of development
    04/06/09 | Supporting education and research | Slide
  • Organisational Support and User Technologies
    • Supporting organisations to make best use of Technology
    • Policy advice, guidance and support to senior managers
    • Institutional Innovation Programme
      • Major Exemplar projects
      • Technological change rolled out across institutions
    • Business and Community Engagement
      • Knowledge Transfer and life-long learning
    • Green ICT
    • Users and Innovation
      • Individuals and users perspectives on emergent technologies
    04/06/09 | Supporting education and research | Slide
  • Student Lifecycle Management
      • A landscape study that identifies current policies, strategies, tools and methodologies employed at each ‘stage’ of the student/graduate life cycle
      • A feasibility report on the merits of developing an integrated student/graduate lifecycle relationship management support tool
      • Recommendations on how ‘student lifecycle management' systems could be developed
  • JISC Users and Innovation Programme
      • www.jisc.ac.uk/usersinnovation/
      • To create opportunities to transform practice by developing technologies and processes that support the user experience in improved and innovative ways
      • March 2006 – March 2009
      • Over 30 projects looking at research, teaching and administration ‘users’ and their use of ‘innovative’ technology
  • Explicitly adapted to community development
  • Criteria
      • Multiple
      • Contextualised
      • Relative
      • Real users involved in development teams
      • Projects have real impact in institutions
      • Ongoing, reflexively self-aware, purposeful community of collaborators
      • User interfaces are considered as important as data models, control programs and work flows
      • Affectionate recollection
      • Wider adoption - and adaptation - of the model
      • Positive return on investment indicators
  • Institutional Responses to Emergent Technologies
    • E-Admin think-tank (sic) identified need for senior management guidance
    • Need to understand where is the locus of control
    • Major topic at the UCISA Management Conference 2008
    • Need to look at self-service, user contributed data and user-owned devices issues from an institutional perspective
    • Programme in part defined by issues raised at IWMW 2007
    04/06/09 | Supporting education and research | Slide
  • Great Expectations of ICT – How Institutions are Measuring up 04/06/09 | Supporting education and research | Slide Ipsos MORI for JISC
  • Great Expectations of ICT – How Institutions are Measuring up 04/06/09 | Supporting education and research | Slide Ipsos MORI for JISC
  • Institutional Responses to Emergent Technologies
    • One year programme to help understand the landscape of responses as institutions grapple with emergent technologies.
    • Seeks to answer these questions:
      • To what extent are institutions aware of emerging technologies (services, practices, architectures)?
      • Which technologies are generating interest?
      • Where within institutions is this interest emerging (teaching and learning, alumni, recruitment, progression, estates, etc.)?
      • How are institutions organising to meet the challenge and opportunities of emergent technologies?
      • How has responsibility for exploiting emergent technologies been distributed?
      • What new structures have been created to review these technologies? And what challenges do they raise for staff development and CPD?
    04/06/09 | Supporting education and research | Slide
  • Questions 2
      • What are the drivers of, and barriers to, greater engagement with emergent technologies?
      • For which groups, functions and subjects are these technologies seen to be most promising?
      • What impact have these technologies had on wider institutional strategies for systems and planning for the development of their digital environments?
    • Programme is made up of six pilot projects investigating some aspect of institutional engagement with emergent technologies
    • Support project to work with pilots to synthesise outputs and evaluate programme
    • Landscape study of current approaches and strategies
    04/06/09 | Supporting education and research | Slide
  •  
  • Shared Services
    • Joining up Admin systems
      • Matrix of interoperability?
      • SOA approaches
      • KUALI Foundation
        • Set of open, modular, distributed systems for universities
        • Finance, Research Administration, Student Records, middleware
    • Maybe storage in the Cloud or outsource email entirely?
    • HEFCE Feasibility and Business Case development projects
      • Shared Virtualised data centres
      • A shared research data service for the UK
      • Walk in access to electronic resources in M25 libraries
    04/06/09 | Supporting education and research | Slide
  • Green ICT
    • JISC funded year long study of the task of reducing the environmental cost of ICT in HE and FE
      • Report this Autumn
    • “ A Second Life ® Avatar can produce as much Carbon as the average Brazilian”
    • Central Government to be Carbon Neutral by 2020 (entire lifetime)
    • ICT Energy bill for UK HE likely to be £100 million or more in 2008-9
    • Help is at hand!
      • Efficient design of data centres energy use and cooling
      • Virtualisation
      • Grids and intelligent management of PCs
      • Metering and direct billing
    04/06/09 | Supporting education and research | Slide
  • Shameless Plug for Green ICT Events
    • Sustainable ICT in Universities and Colleges - New Ways of Working
      • 21 st August, Queen Margaret University, Edinburgh
      • Thin client, open plan hugely reduced campus estate. Location independent working
    • The Sustainable Desktop? Achieving Energy Efficient PCs in Universities and Colleges
      • 2 nd September, University of Sheffield,
      • Launch of JISC funded Suste-IT project’s carbon footprinting tool for universities
    • More events on intelligent buildings and an Further Education focused event
    04/06/09 | Supporting education and research | Slide
  • A story (Part 2) – The IS Dept’s Response
    • “ Given my role I'm sure you'll understand that this fills me with horror and I wonder whether any considerations have been given to the security (data security in particular) implications?
    • Redirecting University email to a third party email service provider has a number of disadvantages, including the increased likelihood of the leakage/loss of data. This is of particular concern with any "restricted" data (that would be any data classified as anything other than public - see the Information Access and Security Policy [1]) being sent in email messages.
    • Of even greater concern would be messages containing personal information (in terms of the Data Protection Act). The European Commissioner's Directive on Data Protection prohibits the transfer of personal data outside of the European Economic Area (the 25 EU member states, Iceland, Liechtenstein and Norway) with the exception of transfers to the USA to companies which have signed up to the "Safe Harbor" agreement [2]. When your data is out in "the cloud" you probably have no idea where it actually is and could well end up getting the University into trouble with the Information Commissioner.
    • While staff are currently permitted to redirect their business email to a third party email supplier, this is currently under review. In the meantime, please only use University email services for conducting University business.
    04/06/09 | Supporting education and research | Slide
  • What can JISC do for you?
    • Services
      • JISC InfoNET – Advice and Guidance – Infokits on best practice
      • Netskills – training and consultancy
      • JISC Legal – Legal guidance (not advice!)
      • TechDIS – Accessibility
    04/06/09 | Supporting education and research | Slide