Rob Bristow Iwmw 2008

Institutional Responses to Emergent Technologies Rob Bristow – Programme Manager, JISC 04/06/09 | Supporting education and research | Slide Joint Information Systems Committee Supporting education and research

A Story 04/06/09 | Supporting education and research | Slide “ A Mac user with the new 3G iPhone really likes the mobileme service that synchs his (apple-only) email, calendar etc between his iPhone & Mac. He forwards his U***** email there now. He says that for busy 21st Century professionals a push-sychronize service between laptop/desktop & mobile devices is much more intuitive than using a central-server model like oracle (or even google) calendar*. Are there other University users of the mobileme service, could there be possibility of an HE-negotiated 'bulk buy' deal like we got with the Leopard licenses? He feels mobileme will help to optimize productivity.”

About JISC -
J oint I nformation S ystems C ommittee
JISC's activities support education and research by promoting innovation in new technologies and by the central support of ICT services. JISC provides:
A world-class network – JANET
Access to electronic resources
New environments for learning, teaching and research
Guidance on institutional change
Advisory and consultancy services
Regional support for FE colleges – RSCs
04/06/09 | Supporting education and research | Slide

EMERGE Emerge is an innovative, 28 month, user-centred, investigation-led, consortium-based project, funded by the JISC and guided by the principles of appreciative inquiry. There have been about 28 institutions, 45 project teams and 210 individual participants. The aim is to support the formation of an "effective and sustainable community of practice” around the Users and Innovation Development Model , using Web2.0 technologies ( def 1 , def 2 ). Emerge is the support project for the JISC Capital Programme , Users and Innovation strand

How does JISC do things?
Innovation Programmes
Agenda driven by JISC sub-committees
Overall funding is set by UK funding councils
HEFCE has provided capital money for major programmes
Its the Sector’s money!
So Innovation work done by institutions where possible
Some Programmes and outputs
e-Learning frameworks and tools programme – XCRI
e-Portfolios
Access Management – the Federation
Users and Innovation – new paradigms of development

Organisational Support and User Technologies
Supporting organisations to make best use of Technology
Policy advice, guidance and support to senior managers
Institutional Innovation Programme
Major Exemplar projects
Technological change rolled out across institutions
Business and Community Engagement
Knowledge Transfer and life-long learning
Green ICT
Users and Innovation
Individuals and users perspectives on emergent technologies

Student Lifecycle Management
A landscape study that identifies current policies, strategies, tools and methodologies employed at each ‘stage’ of the student/graduate life cycle
A feasibility report on the merits of developing an integrated student/graduate lifecycle relationship management support tool
Recommendations on how ‘student lifecycle management' systems could be developed

JISC Users and Innovation Programme
www.jisc.ac.uk/usersinnovation/
To create opportunities to transform practice by developing technologies and processes that support the user experience in improved and innovative ways
March 2006 – March 2009
Over 30 projects looking at research, teaching and administration ‘users’ and their use of ‘innovative’ technology

Explicitly adapted to community development

Criteria
Multiple
Contextualised
Relative
Real users involved in development teams
Projects have real impact in institutions
Ongoing, reflexively self-aware, purposeful community of collaborators
User interfaces are considered as important as data models, control programs and work flows
Affectionate recollection
Wider adoption - and adaptation - of the model
Positive return on investment indicators

Institutional Responses to Emergent Technologies
E-Admin think-tank (sic) identified need for senior management guidance
Need to understand where is the locus of control
Major topic at the UCISA Management Conference 2008
Need to look at self-service, user contributed data and user-owned devices issues from an institutional perspective
Programme in part defined by issues raised at IWMW 2007

Great Expectations of ICT – How Institutions are Measuring up 04/06/09 | Supporting education and research | Slide Ipsos MORI for JISC

Institutional Responses to Emergent Technologies
One year programme to help understand the landscape of responses as institutions grapple with emergent technologies.
Seeks to answer these questions:
To what extent are institutions aware of emerging technologies (services, practices, architectures)?
Which technologies are generating interest?
Where within institutions is this interest emerging (teaching and learning, alumni, recruitment, progression, estates, etc.)?
How are institutions organising to meet the challenge and opportunities of emergent technologies?
How has responsibility for exploiting emergent technologies been distributed?
What new structures have been created to review these technologies? And what challenges do they raise for staff development and CPD?

Questions 2
What are the drivers of, and barriers to, greater engagement with emergent technologies?
For which groups, functions and subjects are these technologies seen to be most promising?
What impact have these technologies had on wider institutional strategies for systems and planning for the development of their digital environments?
Programme is made up of six pilot projects investigating some aspect of institutional engagement with emergent technologies
Support project to work with pilots to synthesise outputs and evaluate programme
Landscape study of current approaches and strategies

Shared Services
Joining up Admin systems
Matrix of interoperability?
SOA approaches
KUALI Foundation
Set of open, modular, distributed systems for universities
Finance, Research Administration, Student Records, middleware
Maybe storage in the Cloud or outsource email entirely?
HEFCE Feasibility and Business Case development projects
Shared Virtualised data centres
A shared research data service for the UK
Walk in access to electronic resources in M25 libraries

Green ICT
JISC funded year long study of the task of reducing the environmental cost of ICT in HE and FE
Report this Autumn
“ A Second Life ® Avatar can produce as much Carbon as the average Brazilian”
Central Government to be Carbon Neutral by 2020 (entire lifetime)
ICT Energy bill for UK HE likely to be £100 million or more in 2008-9
Help is at hand!
Efficient design of data centres energy use and cooling
Virtualisation
Grids and intelligent management of PCs
Metering and direct billing

Shameless Plug for Green ICT Events
Sustainable ICT in Universities and Colleges - New Ways of Working
21 st August, Queen Margaret University, Edinburgh
Thin client, open plan hugely reduced campus estate. Location independent working
The Sustainable Desktop? Achieving Energy Efficient PCs in Universities and Colleges
2 nd September, University of Sheffield,
Launch of JISC funded Suste-IT project’s carbon footprinting tool for universities
More events on intelligent buildings and an Further Education focused event

A story (Part 2) – The IS Dept’s Response
“ Given my role I'm sure you'll understand that this fills me with horror and I wonder whether any considerations have been given to the security (data security in particular) implications?
Redirecting University email to a third party email service provider has a number of disadvantages, including the increased likelihood of the leakage/loss of data. This is of particular concern with any "restricted" data (that would be any data classified as anything other than public - see the Information Access and Security Policy [1]) being sent in email messages.
Of even greater concern would be messages containing personal information (in terms of the Data Protection Act). The European Commissioner's Directive on Data Protection prohibits the transfer of personal data outside of the European Economic Area (the 25 EU member states, Iceland, Liechtenstein and Norway) with the exception of transfers to the USA to companies which have signed up to the "Safe Harbor" agreement [2]. When your data is out in "the cloud" you probably have no idea where it actually is and could well end up getting the University into trouble with the Information Commissioner.
While staff are currently permitted to redirect their business email to a third party email supplier, this is currently under review. In the meantime, please only use University email services for conducting University business.

What can JISC do for you?
Services
JISC InfoNET – Advice and Guidance – Infokits on best practice
Netskills – training and consultancy
JISC Legal – Legal guidance (not advice!)
TechDIS – Accessibility

Rob Bristow Iwmw 2008

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Rob Bristow Iwmw 2008 — Presentation Transcript

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