SDNC13 -DAY2- The Journey of Changing a Culture by Kathryn Richards & Rob Kirby
by Service Design Network on Dec 11, 2013
- 158 views
The Journey of Changing a Culture ...
The Journey of Changing a Culture
Innovation opportunities can be fleeting, ethereal and disparate, which makes it a challenge to capture and ground them. This is made even more complex when they need to travel through cultures and disciplines, especially in a company the size of Nokia. In this talk we will look at how a Nokia and Seren collaboration is steadily changing the culture of HERE (Nokia’s location brand, formerly Nokia Maps). We will look at the impact a User Journey framework is having beyond capturing moments, to how it is fundamentally changing HERE’s approach to research and innovation by inspiring content and experiences, and defining applications and platforms.
- Total Views
- Views on SlideShare
- Embed Views