SDCN13 -Day2- RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press

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RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press – University of Dundee

RIP+MIX is a fast, effective and engaging tool which transforms thinking by encouraging creativity and innovation in designers and non-designers. Participants develop ideas for new services by ‘ripping and mixing’ attributes of ‘pleasurable experiences’ with ‘pain points’ from their own organisations. RIP+MIX can be learned and used to generate ideas for innovative services and service improvements in a fast paced, two-hour workshop. The simple tools enable transformation of thinking at all levels of organisations. The method has been used to help user-experience engineers, nurses, financial analysts, product designers, accountants, hospital consultants, representatives and business start-ups to think creatively. The method can be used by teams or individually.

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SDCN13 -Day2- RIP+MIX workshop: a simple tool to transform thinking (Workshop) by Hazel White & Mike Press

  1. 1. ENCE #sdnc13 www.sdnc13.com
  2. 2. RIP+MIX a fast and effective design tool to help encourage creativity HAZEL WHITE + MIKE PRESS UNIVERSITY OF DUNDEE OPENCHANGE.CO.UK
  3. 3. INTRODUCTION to RIP+MIX followed by RIP+MIX ACTIVITY
  4. 4. www.masterofdesignforservices.com
  5. 5. RIP+MIX A design method developed by T-Labs, Deutsche Telekom, Berlin and a research team from the University of Dundee: Hazel White, Professor Mike Press, Fraser Bruce, Rob Black, Kate Pickering, Lauren Currie and Giorgio Giove. 
  6. 6. RIP+MIX Builds on Case Transfer, a design method developed by Dr Rosan Chow, Katariana Bredies and Dr Wolgang Jonas for Deutsche Telekom, Berlin.
  7. 7. “Most organizations can’t stand the uncertainty and the risk of real innovation. Learning and creating are inherently vulnerable. People want guarantees.” Brené Brown interviews with Silicon Valley CEOs
  8. 8. dysfunctional organisational cultures design-friendly cultures control and hierarchy empowerment efficiency & cost cutting effectiveness & value creation blame shifting truth telling arse covering honest critique After J Jenkins (2008) Creating the right environment for design
  9. 9. RIP+MIX Works in small team and large groups to enable creative thinking. 140 participants at the Chartered Institute for Public Finance Accountancy (CIPFA) annual conference
  10. 10. RIP+MIX Works in small team and large groups to enable creative thinking. Transforming demand for out-patient services. “RIP+ MIX supported the participants to think laterally and develop innovative ideas in a very short space of time. Brilliant!” Elaine Lawther, Head of Finance Training and Support Unit, NHS Scotland
  11. 11. The method involves RIPPING + MIXING characteristics from an existing product or service to create a new product or service - in a fast and intuitive way
  12. 12. what if a nurses’ station was like the Apple Store’s Genius Bar?
  13. 13. RIP+MIX cards illustrate pleasurable products or services, these are quickly analysed using the RIP + MIX worksheet
  14. 14. Painful experiences written on post-its by participants are then illustrated and quickly analysed using the worksheet
  15. 15. Characteristics from each are ripped and mixed in a fast intuitive way to create new products or services.
  16. 16. examples
  17. 17. Product designers ripping the alarm capabilities of a kitchen timer and the form of a bed and mixing to create a bed that shakes you awake RIP + MIX
  18. 18. Public service accountants ripping the characteristics of online shopping and clashing priorities and mixing to create an online mentoring system
  19. 19. Pleasurable asking your mum for advice Painful slow IT systems New ‘instant messenger’ IT advice
  20. 20. Pleasurable listening to the radio in the car Painful cross-departmental working New Radio CIPFA
  21. 21. pleasure Each group are given one pleasure card
  22. 22. • function • stakeholders • infrastructure/resources • physical form or components of service • emotional characteristics Which are analysed using the worksheet and the categories above
  23. 23. PAINFUL EXPERIENCES Individually, quickly list products, services or experiences that are currently painful in your current work activities on sticky notes
  24. 24. RIP + MIX any of the characteristics to create a new product or service - be fast and intuitive Ideas will be presented at the end of the session
  25. 25. Let’s get started people: in groups materials: post-its, pens and later worksheet templates, pleasure cards
  26. 26. pleasurable experiences card
  27. 27. draw it name it describe and analyse it 5 mins • function • stakeholders • infrastructure/ resources • physical form or components of service • emotional characteristics
  28. 28. you don’t need to answer every one and there are no ‘correct’ answers • function • stakeholders • infrastructure/resources • physical form or components of product or service • emotional characteristics
  29. 29. PAINFUL EXPERIENCES 2 mins
  30. 30. PAINFUL EXPERIENCES agree on one and stick the post-it to your RIP + MIX sheet 1 min
  31. 31. draw it name it describe and analyse it 5 mins
  32. 32. RIP + MIX any of the characteristics to create a new product or service - be fast and intuitive
  33. 33. draw it name it describe it 7 mins
  34. 34. tell us about the new product or service
  35. 35. www.openchange.co.uk
  36. 36. Press, M., Bruce, F-S., White, H. and Chow, R. (2011). RIP+MIX: developing and evaluating a new design method in which the designer becomes a DJ. EAD 2011: Proceedings of the 9th International Conference of the European Academy of Design, May 2011, Porto, Portugal www.openchange.co.uk

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