Small Business Mystery Shops
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Small Business Mystery Shops

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Mystery Shopping for small business

Mystery Shopping for small business

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Small Business Mystery Shops Small Business Mystery Shops Presentation Transcript

  • Small Business Mystery Shopping Save up to 70% On Mystery Shopping
  • A mystery shopping program designed for small companies which cannot afford the time and cost of setting up their own program A standard questionnaire will be used for similar companies in the same industry to enable cost savings and comparisons About The Small Business Mystery Shops
  • Benefits of a generic shop
    • Minimal set up fee
    • Quick set up time
    • Per shop fee dramatically reduced
    • Standard questionnaire which means no time spent on developing questionnaire
    • Each mystery shop has a separate report provided
    • Professional shoppers undertaking unbiased reviews
  • Evaluation Criteria
    • Overall presentation
    • Staff attitude
    • Customer questioning
    • Closing the sale
    • Subjective customer review
    Note: answers are mostly binary Yes/No with point scoring and free text as appropriate
  • Pricing (ex-GST)
    • Mystery Shopping from $90 per shop
    • A once off set-up fee of $200 (plus GST)
    • Pay monthly via direct debit
  • Verification
    • Each shop is individually checked by at least two trained auditors
    • Shoppers are required to produce scanned receipts 1 as proof of visit and purchase
    • 1 Or other proof as appropriate for the shop
  • Reporting
    • Each individual report is sent as a pdf within 3 days of shop completion
  • The Process
    • Tell us you wish to proceed
    • Send us a listing of all your sites and names of people to access results
    • Review the results online
    • It’s that simple!!
  • For More Information Steven Di Pietro Executive Director AU Phone: 1300 799 868 NZ Phone : 0800 507 558 Mobile: + 61 405 478 452 [email_address]