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Admin Operations from the Cloud
Volunteers of America Chesapeake, Inc.
Technology Innovation award
presentation
October 29th 2010
There are no limits to caring.®
Volunteers of America Chesapeake
 Faith-based, non-profit organization founded in 1896
 Geographic area: Mid-Atlantic region, from Baltimore,
through Maryland, Washington, D.C., Northern Virginia,
Virginia Beach.
 Employ: more than 600 full and part-time staff members.
 Serve: more than 8,000 people each year.
 Operate: 26 programs for individuals and families
serving the: homeless, mentally ill, intellectually disabled,
elderly, those in need of affordable housing, those
recovering from substance abuse and community
corrections.
There are no limits to caring.®
Our Pain points
 Poor document retention and retrieval 
missed/delayed reimbursement from funders 
Multiple audit findings & accreditation problems
There are no limits to caring.®
Why Cloud Computing?
Infinitely scalable
• Capacity scaling up or down dynamically and immediately
Pay-per-use
• No contractual agreement; strictly pay on usage basis
No upfront cost
• No CapEx, just OpEx costs
Hardware management abstracted
• Minimal or no hardware management by the buyer
Sources:
“A Break in the Clouds: Towards a Cloud Definition”, 2009; Vaquero, Rodero-Merino, Caceres, Linder
"Above the Clouds: A Berkley View of Cloud Computing", 2009; UC Berkley Reliable Adaptive Distributed Systems Laboratory
“Clearing the air on cloud computing”, 2009; McKinsey & Company
There are no limits to caring.®
KnowledgeTree document management
 Accounting AP, Invoices, cash receipts, document
storage and archival solution
 Hosted on Amazon Webservices
 Eliminated 2 audit findings related to document
management with this $4000/year solution (20 users/100
GB capacity)
 Improved workflow with contract billing and timely cost
reimbursement
 Collaboration is finally happening!!
 Expanded to HR, Development BU’s and program
services
There are no limits to caring.®
KnowledgeTree
There are no limits to caring.®
Online Editing
There are no limits to caring.®
Roadmap
Microsoft BPOS
Exchange Online
KnowledgeTree
Document Management
Cloud Server Hosting Services
SAGE Applications
SOS Billing
eZ Claim Billing
File Services
Terminal Services/Application
Delivery
Offsite Backup
VOA Chesapeake Offices
Remote Users Remote Users
Internet
Lanham
12Mbps X 3Mbps/Metro Ethernet
1.5Mbps/T1 or SDSL
1Mbps +/DSL/Cable/FiOS
SSL/VPN Communications
Cloud Based
Apps
planned to
be rolled out:
1. Case
Management
- Social
Solutions
2. Spend Mgmt-
Coupa
3. Integrated
HR/Finance
IS-

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Technology innovation award oct 29

  • 1. Admin Operations from the Cloud Volunteers of America Chesapeake, Inc. Technology Innovation award presentation October 29th 2010
  • 2. There are no limits to caring.® Volunteers of America Chesapeake  Faith-based, non-profit organization founded in 1896  Geographic area: Mid-Atlantic region, from Baltimore, through Maryland, Washington, D.C., Northern Virginia, Virginia Beach.  Employ: more than 600 full and part-time staff members.  Serve: more than 8,000 people each year.  Operate: 26 programs for individuals and families serving the: homeless, mentally ill, intellectually disabled, elderly, those in need of affordable housing, those recovering from substance abuse and community corrections.
  • 3. There are no limits to caring.® Our Pain points  Poor document retention and retrieval  missed/delayed reimbursement from funders  Multiple audit findings & accreditation problems
  • 4. There are no limits to caring.® Why Cloud Computing? Infinitely scalable • Capacity scaling up or down dynamically and immediately Pay-per-use • No contractual agreement; strictly pay on usage basis No upfront cost • No CapEx, just OpEx costs Hardware management abstracted • Minimal or no hardware management by the buyer Sources: “A Break in the Clouds: Towards a Cloud Definition”, 2009; Vaquero, Rodero-Merino, Caceres, Linder "Above the Clouds: A Berkley View of Cloud Computing", 2009; UC Berkley Reliable Adaptive Distributed Systems Laboratory “Clearing the air on cloud computing”, 2009; McKinsey & Company
  • 5. There are no limits to caring.® KnowledgeTree document management  Accounting AP, Invoices, cash receipts, document storage and archival solution  Hosted on Amazon Webservices  Eliminated 2 audit findings related to document management with this $4000/year solution (20 users/100 GB capacity)  Improved workflow with contract billing and timely cost reimbursement  Collaboration is finally happening!!  Expanded to HR, Development BU’s and program services
  • 6. There are no limits to caring.® KnowledgeTree
  • 7. There are no limits to caring.® Online Editing
  • 8. There are no limits to caring.® Roadmap Microsoft BPOS Exchange Online KnowledgeTree Document Management Cloud Server Hosting Services SAGE Applications SOS Billing eZ Claim Billing File Services Terminal Services/Application Delivery Offsite Backup VOA Chesapeake Offices Remote Users Remote Users Internet Lanham 12Mbps X 3Mbps/Metro Ethernet 1.5Mbps/T1 or SDSL 1Mbps +/DSL/Cable/FiOS SSL/VPN Communications Cloud Based Apps planned to be rolled out: 1. Case Management - Social Solutions 2. Spend Mgmt- Coupa 3. Integrated HR/Finance IS-

Editor's Notes

  1. Cloud Computing: Both the applications delivered as services over Internet and the hardware and systems software in datacenters that provide those services. Cloud: The datacenter hardware and software.
  2. We are looking at migrating specific applications to the cloud starting with our Billing applications and potentially the GL as we see greater adoption within the market: Coupa- cloud-based spend management system Workday- HR/Financial system?