Bpos implementation case study

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Bpos implementation case study

  1. 1. CASE STUDYCASE STUDY NPower Helps Local Chapter of National Human Services Nonprofit Move to the Cloud and Reduce Costs NPower Helps Local Chapter of National Human Services Nonprofit Move to the Cloud and Reduce Costs VOLUNTEERS OF AMERICA – CHESAPEAKEVOLUNTEERS OF AMERICA – CHESAPEAKE The ChallengeThe ChallengeWHAT CLIENTS ARE SAYING: "I was so impressed by the NPower tech team. Not only do they really know their stuff technically but they really understand how limited our resources are. They are experts in helping you stretch your technology dollars. " Shyam Desigan Chief Financial Officer VOA Chesapeake Volunteers of America (VOA) Chesapeake is the local affiliate of the Volunteers of America, a nationwide faith based human services nonprofit with annual revenues of more than $1 billion. Volunteers of America (VOA) Chesapeake is the local affiliate of the Volunteers of America, a nationwide faith based human services nonprofit with annual revenues of more than $1 billion. VOA Chesapeake runs programs in several service areas—residential/housing services, mental health/intellectual disabilities, homeless services and corrections. They operate 26programs in 40 locations ranging from Baltimore, Maryland to Virginia Beach, Virginia. They serve 8000 individuals annually and have nearly 400 full time and 180 part time employees. VOA Chesapeake runs programs in several service areas—residential/housing services, mental health/intellectual disabilities, homeless services and corrections. They operate 26programs in 40 locations ranging from Baltimore, Maryland to Virginia Beach, Virginia. They serve 8000 individuals annually and have nearly 400 full time and 180 part time employees. For a number of years, VOA Chesapeake relied on an expensive hosted Microsoft Exchange system for their email and groupware such as calendaring. Both the set up and the high cost were problematic. Administrative staff that used Microsoft Outlook for accessing email, shared calendars, and contacts could not simply open it on their computers. Instead, they had to go through several steps—connecting and then logging into a remote terminal server before opening Outlook. To make matters more difficult, the high price meant that access to this remote server was limited primarily to the headquarters’ office and not all the field locations As a result, many employees relied on their personal email, presenting a security risk. For a number of years, VOA Chesapeake relied on an expensive hosted Microsoft Exchange system for their email and groupware such as calendaring. Both the set up and the high cost were problematic. Administrative staff that used Microsoft Outlook for accessing email, shared calendars, and contacts could not simply open it on their computers. Instead, they had to go through several steps—connecting and then logging into a remote terminal server before opening Outlook. To make matters more difficult, the high price meant that access to this remote server was limited primarily to the headquarters’ office and not all the field locations As a result, many employees relied on their personal email, presenting a security risk. The SolutionThe Solution Realizing that they needed to make a change but that they did not have the expertise in house, VOA Chesapeake engaged NPower to conduct a strategic technology assessment. NPower took a look not only at email options but at VOA Chesapeake’s entire technology operation. NPower met with VOA management and staff to determine current state of technology and tech needs. Various scenarios were presented and the costs to implement each of these defined with an eye VOA’s tight budget. Realizing that they needed to make a change but that they did not have the expertise in house, VOA Chesapeake engaged NPower to conduct a strategic technology assessment. NPower took a look not only at email options but at VOA Chesapeake’s entire technology operation. NPower met with VOA management and staff to determine current state of technology and tech needs. Various scenarios were presented and the costs to implement each of these defined with an eye VOA’s tight budget. Ultimately, NPower recommended that VOA implement a new cloud based solution from Microsoft called Business Productivity Online Service (BPOS.) BPOS is a set of Microsoft hosted messaging and collaboration solutions including Exchange, SharePoint, Live Meeting and Office Communications. Each service can be purchased individually or as a combined offering depending on the organization’s need. It is easy to administer reducing the need for expensive outside help. Thanks to VOA Chesapeake’s nonprofit status and NPower’s relationship with Microsoft, VOA Chesapeake was able to take advantage of special pricing that substantially reduced its costs even while making corporate available to the entire staff. Ultimately, NPower recommended that VOA implement a new cloud based solution from Microsoft called Business Productivity Online Service (BPOS.) BPOS is a set of Microsoft hosted messaging and collaboration solutions including Exchange, SharePoint, Live Meeting and Office Communications. Each service can be purchased individually or as a combined offering depending on the organization’s need. It is easy to administer reducing the need for expensive outside help. Thanks to VOA Chesapeake’s nonprofit status and NPower’s relationship with Microsoft, VOA Chesapeake was able to take advantage of special pricing that substantially reduced its costs even while making corporate available to the entire staff. The ImpactThe Impact By moving to a cloud based solution, VOA Chesapeake not only got better service but lowered their costs significantly. The estimated cost savings is more than $4,500 a month or $54,000 a year which is very meaningful to VOA. According to Shyam Desigan, Chief Financial Officer, VOA Chesapeake, "the cloud computing solution offers non-profits a more efficient, lower cost and secure technology platform that will help integrate all business operations over time. We are glad to partner with NPower to roll out cloud computing solutions such as BPOS to provide a better and more effective user experience to our people." By moving to a cloud based solution, VOA Chesapeake not only got better service but lowered their costs significantly. The estimated cost savings is more than $4,500 a month or $54,000 a year which is very meaningful to VOA. According to Shyam Desigan, Chief Financial Officer, VOA Chesapeake, "the cloud computing solution offers non-profits a more efficient, lower cost and secure technology platform that will help integrate all business operations over time. We are glad to partner with NPower to roll out cloud computing solutions such as BPOS to provide a better and more effective user experience to our people."

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