Showcase of POCKET material

POCKET Showcase •  Sarah Darley, University of Derby •  Roy Attwood, University of Bolton •  Mike Jeffries, University of Exeter Workshop 16 October 2008 www.derby.ac.uk

University of Derby: Content Development Process www.derby.ac.uk

Customer Service Skills Unit •  ‘Responding to Customer Needs’: The final unit uploaded onto OpenLearn •  Films were appropriate to get across the human element in customer service. www.derby.ac.uk

Downloading from OpenLearn •  Each unit can be downloaded in various formats •  This allows the units to be transferred to a VLE like Blackboard www.derby.ac.uk

University of Bolton www.derby.ac.uk

University of Exeter www.derby.ac.uk

Exeter unit on OpenLearn www.derby.ac.uk

Thank you for listening! •  To view all of the POCKET units so far developed on OpenLearn please visit http://labspace.open.ac.uk/tag/index.php?id=7791 www.derby.ac.uk

Project Partners www.derby.ac.uk

Showcase of POCKET material

by sdarley

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