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Id theft avoiding and detecting


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December is Identity Theft Prevention and Awareness Month - Identity theft is a serious crime. This is the month to educate yourself on how to prevent identity theft. Join us for an important webinar …

December is Identity Theft Prevention and Awareness Month - Identity theft is a serious crime. This is the month to educate yourself on how to prevent identity theft. Join us for an important webinar with staff members from the SC Department of Consumer Affairs on how to prevent ID theft and know what to do if it happens to you. Open to library staff, state government employees, general public.

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  • 1. ID Theft: Avoiding & DetectingWelcome to today’s FREEWebinarSponsored by theSC State Library andSC Department of ConsumerAffairs
  • 2. Getting started… Host/Moderator - Dr. Curtis R. Rogers, Communications Director, SC State Library December ID Theft Prevention Month  Recording Q&A at end of session contact info:   803-734-8928
  • 3. Today’s Presenters Juliana Harris is the Communications Coordinator for the South Carolina Department of Consumer Affairs. She arrived at SCDCA in January 2012 and has since organized, presented, and facilitated consumer education programs. Ms. Harris is the main point of media contact at SCDCA and is the creator and distributor of SCDCA press releases. She also designs and creates SCDCA’s consumer publications, including newsletters, educational and promotional materials. Juliana is a recent graduate of the University of South Carolina having earned her Bachelors of Arts in 2010.
  • 4. Donna Backwinkel joined the Departmentof Consumer Affairs in November 2004. Herwork as Consumer Services Director hasfocused on outreach efforts, staff trainingand consumer education. She hasestablished a Business Liaison position withinthe Services Division, providing businesses acontact for consumer law questions. Shealso started the After Hours project to allowconsumers who cannot attend luncheonand daytime programs a chance to learnabout consumer law in the evening. Prior toConsumer Affairs, she was an attorney atthe Columbia law firm of BerryQuackenbush and Stuart. While there, Ms.Backwinkel served as a trainer for otherattorneys in the area of consumer law, andshe concentrated her practice in this area.
  • 5. ID THEFTAvoiding and Detecting Juliana Harris Communications CoordinatorSC Department of Consumer Affairs
  • 6. THE DEPARTMENT OF CONSUMER AFFAIRSDepartment Overview: 5 Divisions Consumer Services and Education Advocacy Administration Legal Public Information Next: ID Theft
  • 7. WHY SHOULD YOU CARE? FTC’s #1 complaint in 2011 was ID Theft. Fastest growing white collar crime in the USA. SC ranks #20 in nation for volume of ID Theft Complaints. $50 Billion in losses annually. It can happen to anyone!Next: What is it?
  • 8. WHAT IS ID THEFT?Use of personal identifying information to commit fraud or crime.FTC estimates that 9 million people are victims of ID Theft every year. Next: How?
  • 9. HOW DOES ID THEFT HAPPEN?Friends & FamilyPretextingPhishingSkimmingPre-Approval OffersUnscrupulous employees @ businesses with which you have a relationshipDumpster DivingHacking/Security Breach Next: Red Flags
  • 10. RED FLAGSMistakes on your financial statements.Bills don’t arrive on time.Bills or collection notices for things you never purchased.Unexpectedly denied a loan.You don’t get your tax refund and end up owing the IRS. Next: Top 3
  • 11. TOP 3 IN SC24% Government Documents or Benefits Fraud Unlawful use or counterfeit of gov’t issued documents15% Phone or Utilities Fraud Obtaining these services with false info11% Credit Card Fraud Opening a line of credit with false info Next: Credit Report
  • 12. AVOIDING ID THEFTDispose of sensitive materials appropriately.Don’t disclose personal info to someone you don’t know.  On the phone  Online  Through the mail Next: Pre- Screened
  • 13. AVOIDING: OPT OUT OF PRESCREENED CREDIT OFFERS If you receive pre-screened credit card offers in the mail (based on your credit data), tear them up after you decide you don’t want to accept the offer. To opt out of receiving pre-screened credit card offers, call: 1-888-5- OPTOUT (1-888-567- 8688). In addition, you can notify the three major credit bureaus that you do not want personal information about you shared for promotional purposes. Next: Recordkeepin g
  • 14. AVOIDING: RELEASING YOUR SSN Businesses may ask you for your SSN to do a credit check. Sometimes they want your SSN for general record keeping. You don’t have to give a business your SSN just because they ask for it. If someone asks for your SSN, ask the following questions: Why do you need my SSN? How will my SSN be used? What law requires me to give you my SSN? What will happen if I don’t give you my SSN? Next: Online Banking
  • 15. AVOIDING: ONLINE BANKING SAFETY Monitor your account regularly. Don’t login in the library or at your local internet café. Don’t try to access your account through e-mailed or popup links, even if they do look like they came from your bank. Make sure the web address begins with “https”, which means the server is secure. Change your password regularly. And don’t share it! Install firewalls, spyware blockers, and antivirus software. Next: Info Compromised
  • 16. INFORMATION COMPROMISEIf you know or suspect that some of your personal identifying information has been compromised. Place an initial Fraud Alert on your credit report. Monitor your financial statements. Request a free credit report 1-2 months after placing the fraud alert. Next: Recovering
  • 17. RECOVERING• Document all correspondence.• It can take many hours of phone calls and letters to repair the damage. Next: Security Freeze
  • 18. SECURITY FREEZE Stops businesses from accessing your credit report without your permission Doesn’t affect existing accounts Free to place, lift, or thaw Contact each of the THREE CRAs Thaw if you want to apply for new credit or services Remember to monitor your credit report and financial statements! Next: Credit Reports
  • 19. CREDIT REPORTSHow to read them and correct errors. Donna Backwinkel, Esq. Director of Consumer Services and Education SC Department of Consumer Affairs
  • 20. WE WILL LEARN:How to read your credit reportHow to correct errors
  • 21. CREDIT REPORT – GENERAL INFORMATION• Contains information about your credit history, address, place of employment• A snapshot taken at a given point in time – may vary from day- to-day• Credit score is a numerical value of the information contained in the report• Lenders use the score as a predictor of future payment and to determine if credit will be given, interest rates• Different formulas for each CRA
  • 22. HOW TO READ THE REPORTUsually divided into four sections:• identifying information,• credit history,• public records, and• inquiries
  • 23. IDENTIFYING INFORMATION• Includes current and previous addresses, date of birth, telephone numbers, driver’s license number, employer and spouse names• Review carefully – sometimes incorrect information may indicate attempted or actual identity theft
  • 24. CREDIT HISTORYCredit accounts are listed - may be referred to as trade linesName of creditor and account number When you opened the account Kind of credit Individual or joint Total amount of loan/high credit How much presently owed Fixed monthly payment/minimum monthly payment Status How well you have paid
  • 25. PUBLIC RECORDS• Best if this section is blank!• Financial-related data: bankruptcies, judgments, tax liens• Does not include criminal activities or arrests
  • 26. INQUIRIESTwo sections under this heading“Hard” inquiries – consumer initiates this by filling out credit application“Soft” inquiries – companies want to send promotional information to pre-qualified groups – or – current creditors who are monitoring your account
  • 27. REVIEWING YOUR CREDIT REPORT• Date of last activity: Last payment made or last charge on the account. If more than 7 years (plus additional time), delete.• Accuracy of information: amount owed, when last payment made, status, payment history• Is it your debt?• Any other issues or disputes?
  • 28. CREDIT REPORT REALITY• No one can remove information that is accurate and timely• You can request an investigation of information that is inaccurate• You are entitled to a free credit report if you have been denied credit, insurance or employment based on an item on your credit report• Disputes are free
  • 29. CREDIT REPORT TIDBITS• Lenders generally look at the last two years – they are looking for trends• Some estimates show 80% of credit reports have misinformation• You are entitled to a free report if negative action has been taken due to something on report• The three major credit reporting agencies may have different information – so your score may be different at each agency
  • 30. HOW TO DISPUTE• Send letter to credit reporting agencies as well as company that provided the information• Clearly identify yourself – use report ID number, if available• Be specific as to inaccuracy• Explain why it is in error• State how it needs to be corrected• Keep copy of letter
  • 31. IF YOUR DISPUTE IS NOT RESOLVED• You have the right to place information in your report, 100 words or less, explaining why you dispute the item• You can go to court – must be done within 2 years of item appearing on report
  • 32. MONITORING YOUR CREDIT REPORTCall 877.322.8228 to request your free report; orGo to annualcreditreport.comThree free each year (one from each CRA). Next: Avoid
  • 33. RESOURCESSCDCA 800.922.1594FTC 877.382.4357Credit Reporting Agencies (Fraud Lines) Equifax: 800.525.6285 Experian: 888.397.3742 TransUnion: 800.680.7289