Desktop Management: Achieving Unrivaled Performance
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Desktop Management: Achieving Unrivaled Performance

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    Desktop Management: Achieving Unrivaled Performance Desktop Management: Achieving Unrivaled Performance Presentation Transcript

    • Desktop Management: Achieving Unrivaled Performance Nick Cavalancia, VP Windows Management Bob Crosley, Senior Product Manager
    • Who is ScriptLogic?
      • Founded in 2000
      • Focus on 3 key areas:
        • Desktop Management
        • Active Directory Management
        • Windows Server Management
      • Customer Base
        • 26,000+ customers worldwide
        • From SMB to Fortune 100
        • 6.7M Windows desktops and 225,000 servers
      • Headquartered in Boca Raton, Florida
      • Subsidiary of Quest Software since 2007
    • Desktops: Expensive to Administer
      • 80% of org’s pay $4,661/PC/Year or more
      • IT Maturity is poor for most organizations
        • 64% Basic
        • 31% Standardized
        • 5% Rationalized
      IT Maturity Model Uncoordinated, manual infrastructure Managed IT infrastructure with limited automation Managed and consolidated IT infrastructure with maximum automation Fully automated management, dynamic resource usage, business linked SLA’s Standardized Rationalized Dynamic Basic Cost Center Efficient Cost Center Business Enabler Strategic Asset
    • Agenda
      • Maximize the automation of each area of Desktop Management
        • Computer Needs
        • User Environment
        • Remote Support
      • Complement SMS/SCCM Deployments
    • Introducing Desktop Authority 8
    • Computer-Based Management
      • Perform most common tasks without logged in users
        • Wake computers, schedule elements, perform unattended maintenance
        • Inventory, patch, and update servers as well as desktops and notebooks
    • Wake On LAN – Desktop Authority Style
      • Any computer running the Desktop Authority agent can act as a WOL beacon – powered by Validation Logic
      • Needs at least one computer awake in each subnet
      Subnet 1 Subnet 2 Desktop Authority “ Wake AA:BB:11:CC:DD:22 at 3:00 AM” is sent to selected beacons At scheduled time, beacons broadcast in each subnet ❷ ❶
    • Scheduling Elements
      • Any CBM element can be scheduled for a specific time, date, and recurrence
      • Schedules can be daily, weekly, monthly, with advanced scheduling options
      • Named schedules let many elements share a common schedule
    • User-Based Management
      • Handles configuration tasks often left out of other management suites
      • Eliminates login scripts, and simplifies group policies
      • Configure drives, printers, applications, power management, firewall, etc.
    • What is Validation Logic?
      • Over 30 conditions covering user, computer, software and custom conditions
      • Conditions are evaluated in real-time, when the policies are applied
      • Policy can be applied during system events, or scheduled
      Validation Logic
    • Validation Logic
      • Tests can be combined, using Boolean logic
      • Validation Logic can be applied at any level of the profile, giving unlimited granularity
    • Product Tour
    • Remote Support
      • 3 Key Areas
        • Remote Management “Behind the Screen”
        • Remote Control
        • Remote Support “Beyond the Walls”
    • Remote Support Center
      • Included with Desktop Authority Purchase
      • Secure web-based support solution with two clients, one included, one optional:
        • ExpertAssist (Included) - robust resident anytime remote management
        • InstantAssist (Optional) - on-demand, zero-install remote control
    • Remote Management
      • “ Behind the Screen”
      • Raises user productivity
        • MMC
        • Explorer
        • Limitations
      • Too much access required
      • Not enough granularity
        • Local Admin / Power User
      • Not enough functionality in a single solution
    • Remote Management
      • Remote Control
      • Over 40 Management Tasks in addition to Remote Control
        • Granular Assignment of Rights
        • No Local Admin rights required
    • Taking Control
      • RDP: Has been around since Windows XP
      • Remote Assistance is a viable tool for basic support
      • Limitations
      • Allows too much access
        • No restriction of what the tech can/cannot do
      • Allows too little access
        • Works within the context of the logged on user
      • Interrupts users / lowers productivity
    • Remote Control
      • InstantAssist
        • Instant Deployment
        • Instant Control
        • Instant Removal
      • Available at an additional cost
    • Remote Support “Beyond the Walls”
      • Optional Internet Gateway enables access outside the domain
      • Clients and Support can be inside/outside connecting over 443
    • What if I have SMS/SCCCM?
      • There are still missing pieces
    • Desktop Authority SCE Benefits
      • Complement SMS/SCCM by adding:
        • Granular desktop and application configuration
        • Standardized and managed user environment
        • Inactivity monitoring and advanced power management
        • Third party patching support
        • USB port control and lockdown
        • Market leading remote support features
        • Improved user satisfaction and uptime
    • Summary
      • IT Maturity  = Management Costs 
      • Desktop Authority uniquely provides
        • Computer-Based Management
        • User-Based Management
        • Remote Support
      • SMS/SCCM environments still benefit from Desktop Authority!
    • Resources
      • Desktop Authority
        • scriptlogic.com/da
        • 30-day Free Trial / Online TestDrive
        • Whitepaper “5 Things You Need to Know About DA 8.0”
      • Desktop Authority System Center Edition
        • Scriptlogic.com/da/sce
        • 30-day Free Trial / Online TestDrive
        • Whitepaper “Desktop Authority and the Well-Managed Network”
    • Netbook Giveaway
      • And the winner is…
    • Thank You