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Siebel 8 Quick Hits: Search

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A short presentation outlining the Search capabilities of Siebel 8.

A short presentation outlining the Search capabilities of Siebel 8.

Published in: Business, Technology

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  • Transcript

    • 1. Scott Nash Vice President, Product Management Siebel 8 Quick Hits: Search
    • 2. Safe Harbor Statement The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material, code, or functionality, and should not be relied upon in making purchasing decision. The development, release, and timing of any features or functionality described for Oracle’s products remains at the sole discretion of Oracle.
    • 3. The Changing Nature of Search
      • IT Needs
      • “ Play the data where it lies”
      • Security
      • Business Needs
      • “ Search beyond Siebel”
        • Too much data in too many places
        • One central location to look for data
      • Simple interface to mask complexity
    • 4. A “Cockpit” for Search across your company
      • Clean Search interface
      • Results span data sources
      • Results constrained by user’s role
    • 5. Specific searches possible
      • Users can target data sources
      • Field-specific searches are possible
    • 6. Introducing Collections
      • Collections group data sources
        • People
        • Sales materials
        • Service documents
      • Simplifies searches for users
    • 7. Results across all search collections
      • Dynamic teaser text
      • Users can open documents from external systems with a click
    • 8. Point and click Advanced Searches
      • Refine with a click
      • Boolean Search terms
      • Search by document type
    • 9. Search 8.0 Architecture Oracle SES Server Data Sources Siebel Server Siebel Siebel Search UI Data Source Connectors Search Business Services Siebel DB, File Systems, Portals, Emails, and Web are among the various data sources that can be indexed Interface to do full text search from within Siebel 8 Use Indexing Connectors for indexing business data and for speed Files Web
    • 10. Connectors mean expandability
      • Search across internet and intranet
      • Search across file systems
        • Support for Siebel File System as well as any other file system
      • Integration with other applications
        • Ability to index the data in an external application through Connectors
        • Connectors for SQL Server, DB2, Oracle database
        • Connectors for Microsoft Exchange and Lotus Notes (future development)
      Oracle SES Server Data Sources Siebel Server Siebel Siebel Search UI Data Source Connectors Search Business Services Files Web
    • 11. The Siebel 8 Advantage
        • Users have one central place to look for data everywhere
        • “Play the data where it lies”
        • Incorporates unstructured data into customer processes
        • Web search look and feel
      Search provides business enablement www.oracle.com/crm
    • 12. Siebel 8 Quick Hits: Search

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