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YAPping in the library: the Youth Access Programme at the Bridge
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YAPping in the library: the Youth Access Programme at the Bridge

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Delivered by Craig Green of Johhn Wheatley College at the Annual Conference of the Chartered Institute of Library and Information Professionals in Scotland (CILIPS), which took place 1-3 June 2009.

Delivered by Craig Green of Johhn Wheatley College at the Annual Conference of the Chartered Institute of Library and Information Professionals in Scotland (CILIPS), which took place 1-3 June 2009.

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Transcript

  • 1. Craig Green Information and Learning Services Manager John Wheatley College
  • 2.
    • Shared service environment (swimming, drama, café, recording studios, library, flexible learning unit)
    • Partnership approach to solving problems
    • ‘A cool place to be’ for young people
    • Within Bridge, PCs act as magnet for young people
      • (provided by College, supporting public library users as well as students)
  • 3.
    • Comparatively high unemployment
    • Comparatively high ill-health
    • Comparatively low educational attainment
    • Territorial violence and youth disorder
      • Generational, and more recently involving younger young people
    • Regeneration
    • Community planning commitment
    • Strong partnership experience
  • 4.
    • Most young people behave well
    • Significant minority of young people with behavioural problems (faced by all Bridge partners but with particular problems in main open library space)
      • Sometimes including abusive refusal to accept authority
      • Negative experience for other users
    • Need for rethink of approach to public-facing services in the library for young people
    • New opportunity for College learning support services in public service context
  • 5.
    • 4 years in practice, supporting young people 12+
    • Originally Greater Easterhouse community learning centres (usually between 7 and 15 PCs), now Glasgow East wide and for last two years including Bridge
    • Informal IT-based learning support based on young people’s interests as they express them at the time (beginning and generally ending with fun)
    • Combination of youth workers (lead role) and tutors and other staff in host centres
    • Dependent on various partners in various venues
  • 6.
    • Safe place to go
    • Entertaining place to go
    • Development of IT skills based on interests
    • Development of Personal and Social Skills
    • Citizenship agenda
    • Development of relationship with adult learning provider
    • Lifelong learning habits
  • 7.
    • Supported by College youth worker in response to behavioural problems
    • Immediately successful (Saturday afternoons) trial of drop-in service with 20 PCs reserved
    • Extended to include tutor support
    • Extended to evenings
    • Extended on Saturdays to nearly all day
    • Moved in August from 32 PC public area to 50 PC flexible learning unit
    • Use of PC access incentive supporting ‘probation’ approach to addressing behavioural problems
  • 8.
    • Young People
    • PCs
    • Youth Workers
    • Library Assistants
    • Tutors
    • Additional activities as alternative to PCs
  • 9.
    • Build trusted relationships
    • Encourage positive behaviour
    • Encourage learning
    • Encourage confidence
    • Encourage development of social skills
    • Challenge negative behaviour, maintain orderly environment
  • 10.
    • Issue CD based games (and occasionally, books)
    • Issue user accounts
    • Consult young people about library services
    • Support young people in basic use of PCs
    • Build positive relationships with young people
    • Challenge negative behaviour, maintain orderly environment
  • 11.
    • Teach creative IT skills
      • Young people supported by youth worker in initial discussions about aspirations
      • Based on interest of young people in developing more advanced skills (playing with more advanced software)
    • Encourage and confirming learning
    • Encourage academic ambition
    • Build positive relationships with young people
    • Challenge negative behaviour, maintain orderly environment
  • 12.
    • CD-ROM games
    • Bebo (for 13+)
    • IM
    • YouTube
    • Animation
    • Video editing
    • Audio editing
    • Music creation
    • VJ sequencing
    • and, for those young people who get bored with play ...
    • Homework support
    • CV design and job applications
    • and, next year, Youth Achievement Awards and the BCS Digital Cre8or Award
  • 13.
    • Monday, Wednesday (5-8pm), Friday evenings (5-9pm)
    • (No library service Wednesday evenings, College entrance used)
    • Saturdays (11-5pm)
    • Partial Youth Access service in public area Tuesday evenings (5-7:30, because adult use of flexible learning unit)
    • No service Thursday evenings (under review), no service Sundays
    • Friday evening sessions finish early every 2 months for Dance NRG (300+ young people in Friday evening ‘rave’ gig accessible only through youth clubs)
    • Friday evenings include additional support from a local voluntary sector partner (F.A.R.E.’s ‘Mer Tae Me’ project)
  • 14.
    • Bridge services are part of a substantial programme of youth work in Greater Easterhouse
    • Youth disorder and violence down over last two years
      • Particularly Friday evenings when good services now developed
      • Less so on Saturday evenings when fewer services
    • Bridge services still have behavioural problems with some young people, but less, and services and staff are better able to deal with it
    • Over 400 young people have had support from the programme this year with average attendances 30 to 50
    • Overall respect for facilities indicated by lack of graffiti
  • 15.
    • Young people
      • Found everywhere
    • PCs
      • Found in most libraries
    • Youth Workers
      • Found in council services and voluntary sector, often looking for venues, usually able to provide alternative activities
    • Library Staff
      • Found in most libraries
    • Tutors
      • Found in colleges and library services
    • Apply a little rocket science (‘please, because, thank you’), mix together and bake in a hot partnership environment until running smoothly

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