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Floorwalking and book-talking - innovations in English County Libraries
 

Floorwalking and book-talking - innovations in English County Libraries

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Floorwalking and book-talking - innovations in English County Libraries. Susan Carragher.Twin Cities Conference: Innovation into Practise- New Service Concepts, Helsinki and Turku, Finland, 13-16 May ...

Floorwalking and book-talking - innovations in English County Libraries. Susan Carragher.Twin Cities Conference: Innovation into Practise- New Service Concepts, Helsinki and Turku, Finland, 13-16 May 2009

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    Floorwalking and book-talking - innovations in English County Libraries Floorwalking and book-talking - innovations in English County Libraries Presentation Transcript

    • Floor Walking, Book Talking Library Modernisation in Essex Libraries Susan Carragher Director of Adult Learning & Libraries May 2009
      • Essex County Council
      • 1.4 Million Citizens
      • 1300 Square Miles
      • 73 Community Libraries
      • 12 Mobile Libraries
      • 800+ Staff
      • £24.8 Million Budget
      • 9 Million Loans Annually
      • Before 2006
      • “ A good traditional service….”
      • Sites at capacity
      • User friendly?
      • Speak up Survey – user and non-user views
      • Outcomes of Speak Up Survey
      • Promotion publicity
      • Unique Offer
      • Accessibility
      • User Friendly
      • Kerb Appeal
      • Modernising the Library Service
      • RFID to 31 Libraries
      • Making it Happen
      • Retail Therapy
      • Building Dreams
      • Floor Walking
      • Host role
      • Engage with customers
      • Offer help, answer enquiries, maintain express zones, delight customers
      • Book Talking
      • Staff Training
      • Ask Chris
      • Audience Development Officers
      • Book Promotion Activities
      • Stock exploitation
      • Displays – Express zones, display bins
      • Other channels – e-newsletter, Ask Chris,
      • promotions, Reading Groups
    • Reading Escapes
      • Book groups
      • Book Groups
      • A variety of different groups – workplace, audio, children, health.
      • Themed suggestions lists can be used by staff and volunteers
      • Promotion of back stock
      • Promotion and ownership of events
      • Before and After
      Before After Witham Library
      • Some Evidence of Success
      • Staff helpfulness (very good) 66.6% - 81.8%
      • Positive experiences up from 75.6% - 88.1%
      • Negative experiences down from 24.1% - 11.9%
      • RFID 65% issues 85% returns
      • What do the public think?
      Susan Carragher Telephone: 01245 434 668 Email: susan.carragher@essex.gov.uk