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Developing a framework for cross sectoral partnership working
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Developing a framework for cross sectoral partnership working

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Looks at the National Entitlement Card project to establish a unified approach to Scottish public services. Presented by Chris Milne and Frances Foster at the CILIPS Centenary Conference Branch and ...

Looks at the National Entitlement Card project to establish a unified approach to Scottish public services. Presented by Chris Milne and Frances Foster at the CILIPS Centenary Conference Branch and Group Day which took place on 5 Jun 2008.

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Developing a framework for cross sectoral partnership working Developing a framework for cross sectoral partnership working Presentation Transcript

  • Developing a framework for cross sectoral partnership working University of Abertay Dundee and Dundee City Council
  • “ Shared services for life long learners through the National Entitlement Card”
  • National Entitlement Card
    • National voluntary card scheme
      • Establish a unified approach to access and delivery of Scottish public services
        • Local authorities (32)
        • YoungScot
    • Smartcard just a vehicle
      • Shared services project
  • Where are we now?
    • Scottish Funding Council project
      • Phase 1 (£93,000)
      • Phases 2 – 3 (tbd)
    • 15 partners
    • Extend NEC across HE/FE
      • Knowledge transfer networks
    • Building on NEC infrastructure
    • Developing partnerships across sectors
  • Purpose
    • Extending and simplifying access to services
      • Joined up life-long learning
        • Secondary education
        • FE/HE
        • Local authorities
        • Young Scot
    • Modernising service delivery
      • Shared services, collaborative working
        • Doing more with less or the same
  • Common scenario?
    • Student registration
      • Rigorous (lengthy?) process
      • Inward looking
    • Access to non HE/FE services
      • Repeating registration process
      • Wasteful
    • Lost opportunity costs?
      • Non take up of services
  • Where do we want to get to?
    • Simplify access to public services
      • “ Circle of trust” model
        • Single point of registration for multiple services
    • Services to follow learners as they progress
      • Joined up life long learning
    • Develop new and exciting opportunities
      • Student NEC
        • New ‘smarter’ services
        • Working across traditional boundaries
        • Young Scot
  • Where do we want to get to?
    • Critical mass
      • NEC adoption throughout HE/FE
      • Reduce implementation barriers
    • Minimise implementation and adoption barriers
    • Reduce application development costs
      • Knowledge exchange networks
  • Where do we want to get to?
    • Establish formal working relationships
      • Universities, colleges, local authorities, Young Scot
    • Shared services, collaborative working
      • Doing more with less or the same
    • Develop and embed models for shared service working
      • HE,FE, Local authorities
  • How did we get here?
    • Proof of concept
      • 2004/05 UAD/DCC Smartcard partnership
        • DUNDEE discovery
      • University services
      • Local authority services (optional)
    • UAD/Dundee discovery card
      • Potential: simplify and extend access
        • Library and leisure services
    • Dudee discovery card – NEC
  • How did we get here?
    • NEC, DCC and Abertay
      • Extending the NEC across HE and FE
        • August 07
    • Discussions at Universities Scotland
      • Efficient Government Group and Executive
        • September 07
    • Bid to SFC
      • Project partners
        • December 07
    • Phase 1 (Feb 08)
  • Project partners (phase 1)
    • National Entitlement Card
    • Scottish Further Education Unit
    • Scottish Library and Information Council
    • Society for Local Authority and Chief Executives
    • YoungScot
    • Angus College
    • Angus Council
    • Dumfries and Galloway College
    • Dumfries and Galloway Council
    • Dundee College
    • Dundee City Council
    • Glasgow City Council
    • John Wheatley College
    • University of Abertay Dundee
    • University of the West of Scotland
  • Dundee discovery and libraries
    • Opportunity to extend access to libraries
    • Single smartcard access to UAD/DCC library services
      • Lending
    • Waving of external borrower fees
      • Breaking barriers
        • Increase community involvement with University
  • Dundee discovery and libraries
    • User groups
      • S5/S6 pupils information literacy
      • Dundee discovery card holders
      • UAD students and staff
    • Limited marketing
    • Can we do more then lending?
      • Shared services?
      • Collaborative working
  • Potential benefits
    • Ease of access to resources
      • Do users really care who provides the service?
      • One card
        • Lending, photocopying, printing
    • Shared collection management
    • Shared procurement
    • Improved business processes
    • Shared application development costs
    • Knowledge exchange
  • Shared services, collaborative working?
    • Research project
      • Identify mutually beneficial areas for partnership working and shared service delivery
        • Capable of meeting MGI
        • Ensuring that both library services can continue to support and enhance their respective organisations core objectives
  • Shared services, collaborative working?
    • Research project
      • Identify challenges and barriers to developing shared services
        • VAT, business rates?
      • Can libraries take a lead in “Modernising Government Initiative?”
      • What do we do?
        • Service catalogues
  • 025 Operation of libraries, archives, information centers
    • .1 Administration
    • .2 Collection development and acquisitions
    • .3 Bibliographic analysis and control
    • .4 Subject analysis and control
    • .5 Services to users
      • .52 Reference and information services
      • .523 Cooperative information services
      • .524 Information search and retrieval
      • .525 Selective dissemination of information
      • .56 Orientation and bibliographic instruction for users
  • 025 Operation of libraries, archives, information centers
    • .1 Administration
    • .2 Collection development and acquisitions
    • .3 Bibliographic analysis and control
    • .4 Subject analysis and control
    • .5 Key services to users
      • .52 Information literacy
      • .523 Corporate information management
      • .524 Information search and retrieval
      • .525 Shared service delivery
      • .56 ?
  • Project Phases
    • Phase 1
      • Feb – Oct 2008
        • Migration towards issuance of NEC
          • Scoping project UAD/DCC
          • Application development
    • Phase 2
      • Dec 08 – March 2010
        • Develop and extend the issuance model
          • NEC issuance with project partners
        • (Core) application development
        • Shared service models
        • Knowledge transfer arrangements
  • Project Phases
    • Phase 3
      • April 2010 – Dec 2010
        • Extending the NEC issuance model
        • Application development
          • Knowledge transfer
        • Recommendations to SFC and NEC
          • Further development of the model
    • Funding
      • Phase 1 (£93,000)
      • Phases 2 and 3 (additional bid)
  • Partnership working?
    • Risks?
      • Threats and opportunities!
    • Can we enhance life-long learning, via shared services?
    • Can libraries take a leading role in MGI?
    • Should libraries aim to take a leading role in MGI?
    • Do libraries/librarians make good partners?
  • Partnership working?
    • Can we do more with the same (or less)
      • While maintaining our core services and values?
    • Do we have an option?
  • Questions
  • Contact details
    • Christopher Milne
    • Information Manager,
    • University of Abertay Dundee
    • [email_address]