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Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
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Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance

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CGU Insurance presented at the 2014 ANZIIF Industry Insights Convention in Queensland on 28th July 2014. Focus was on how to change & evolve insurance distribution & marketing models to respond to …

CGU Insurance presented at the 2014 ANZIIF Industry Insights Convention in Queensland on 28th July 2014. Focus was on how to change & evolve insurance distribution & marketing models to respond to emerging customer behaviour & technology

Published in: Economy & Finance
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  • 1. Embrace Emergence Industrialise Innovation 2014 Industry Insights – The Institute
  • 2. The Internet of Things
  • 3. Internet of Things is a future concept where everyday physical objects will be connected to the internet, and be able to identify themselves to other devices
  • 4. 8,000,000,000 Devices
  • 5. $1,000,000,000,000
  • 6. Mobile Commerce
  • 7. 11
  • 8. 12
  • 9. 15
  • 10. 17% of all commercial transactions are mobile
  • 11. Apple’s recent $7.7B profit driven by mobile
  • 12. Social
  • 13. 618,725
  • 14. 268,000 360,000
  • 15. Data
  • 16. Predictive analytics is the practice of extracting information from existing data sets in order to determine patterns and predict future outcomes and trends
  • 17. 33%
  • 18. Wearables
  • 19. Marketing
  • 20. Marketing Automation is a software platform that streamlines, automates and measures targeted marketing campaigns to drive revenue
  • 21. 200%
  • 22. .....so what?
  • 23. Change
  • 24. Digital Darwinism
  • 25. It is not the strongest that survive, nor the most intelligent, but the one most responsive to….. change - Charles Darwin
  • 26. Disruptors
  • 27. CGU Insurance
  • 28. Design Thinking is a human-centred approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.
  • 29. FacetoFace Phone Print Email Web Mobile Social Chat Seamless Experience Customers Omni Channels
  • 30. Creativity + Execution = $$$  Attract customers  Convert leads  Retain customers  Grow customers Best Practice
  • 31. Channel Proposition Customer Adaptive Business Model – From B2B2C to C2B2B
  • 32. Happen to Us Happen Because of Us
  • 33. CGU Social
  • 34. CGU Social

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