Embrace Emergence
Industrialise Innovation
2014 Industry Insights – The Institute
The Internet of Things
Internet of Things is a future concept
where everyday physical objects
will be connected to the internet,
and be able to i...
8,000,000,000 Devices
$1,000,000,000,000
Mobile Commerce
11
12
15
17% of all
commercial
transactions
are mobile
Apple’s recent
$7.7B profit
driven by mobile
Social
618,725
268,000 360,000
Data
Predictive analytics is the practice
of extracting information from
existing data sets in order
to determine patterns and ...
33%
Wearables
Marketing
Marketing Automation is a
software platform that streamlines,
automates and measures
targeted marketing
campaigns to drive...
200%
.....so what?
Change
Digital
Darwinism
It is not the strongest that survive,
nor the most intelligent,
but the one most responsive to…..
change
- Charles Darwin
Disruptors
CGU Insurance
Design Thinking is a human-centred
approach to innovation that draws from
the designer’s toolkit to integrate the
needs of...
FacetoFace
Phone
Print
Email
Web
Mobile
Social
Chat
Seamless Experience
Customers
Omni Channels
Creativity + Execution = $$$
 Attract customers
 Convert leads
 Retain customers
 Grow customers
Best Practice
Channel Proposition
Customer
Adaptive Business Model – From B2B2C to C2B2B
Happen to Us
Happen Because of Us
CGU Social
CGU Social
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance
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Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance

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CGU Insurance presented at the 2014 ANZIIF Industry Insights Convention in Queensland on 28th July 2014. Focus was on how to change & evolve insurance distribution & marketing models to respond to emerging customer behaviour & technology

Published in: Economy & Finance
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Embrace Emergence Industrialise Innovation - 2014 ANIIF Industry Insights - CGU Insurance

  1. 1. Embrace Emergence Industrialise Innovation 2014 Industry Insights – The Institute
  2. 2. The Internet of Things
  3. 3. Internet of Things is a future concept where everyday physical objects will be connected to the internet, and be able to identify themselves to other devices
  4. 4. 8,000,000,000 Devices
  5. 5. $1,000,000,000,000
  6. 6. Mobile Commerce
  7. 7. 11
  8. 8. 12
  9. 9. 15
  10. 10. 17% of all commercial transactions are mobile
  11. 11. Apple’s recent $7.7B profit driven by mobile
  12. 12. Social
  13. 13. 618,725
  14. 14. 268,000 360,000
  15. 15. Data
  16. 16. Predictive analytics is the practice of extracting information from existing data sets in order to determine patterns and predict future outcomes and trends
  17. 17. 33%
  18. 18. Wearables
  19. 19. Marketing
  20. 20. Marketing Automation is a software platform that streamlines, automates and measures targeted marketing campaigns to drive revenue
  21. 21. 200%
  22. 22. .....so what?
  23. 23. Change
  24. 24. Digital Darwinism
  25. 25. It is not the strongest that survive, nor the most intelligent, but the one most responsive to….. change - Charles Darwin
  26. 26. Disruptors
  27. 27. CGU Insurance
  28. 28. Design Thinking is a human-centred approach to innovation that draws from the designer’s toolkit to integrate the needs of people, the possibilities of technology, and the requirements for business success.
  29. 29. FacetoFace Phone Print Email Web Mobile Social Chat Seamless Experience Customers Omni Channels
  30. 30. Creativity + Execution = $$$  Attract customers  Convert leads  Retain customers  Grow customers Best Practice
  31. 31. Channel Proposition Customer Adaptive Business Model – From B2B2C to C2B2B
  32. 32. Happen to Us Happen Because of Us
  33. 33. CGU Social
  34. 34. CGU Social
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