Words of Wisdom<br />Trase Miller Team Members<br />On Quality <br />Trase Miller  All Rights Reserved<br />
What Quality Means to Me… <br />“Quality” is a certain level of performance or excellence in a product or service.  As a c...
What Quality Means to Me… <br />“Quality is insuring the customer has the best experience possible with the time we have w...
What Quality Means to Me… <br />“Quality to me is the level of service that someone gives / receives”<br />Trase Miller  A...
What Quality Means to Me… <br />“Quality means SUCCESS”<br />Trase Miller  All Rights Reserved<br />Katia Goodhart<br />
What Quality Means to Me… <br />“Quality equals excellence -  Doing your best with what you have or what you’re doing”<br ...
What Quality Means to Me… <br />“Quality is a standard of measurement used and defined different by each person.  Each per...
What Quality Means to Me… <br />“Quality is hard to actually define and it depends on what perspective you look at it from...
What Quality Means to Me… <br />“Quality to me would probably be the degree to which someone is efficient in their perform...
What Quality Means to Me… <br />“Quality is a measurement tool. Quality when collaborated properly can help with categoriz...
What Quality Means to Me… <br />“Quality is the measure of service received; high quality, poor quality, or maybe somewher...
What Quality Means to Me… <br />“Quality is an excelled feeling of satisfaction”<br />Trase Miller  All Rights Reserved<br...
What Quality Means to Me… <br />“Quality to me is being efficient and detail oriented”<br />Trase Miller  All Rights Reser...
What Quality Means to Me… <br />“Quality is in the details.  Whether it be goods or services, quality is identified throug...
What Quality Means to Me… <br />“In our business, quality is taking care of our customers’ needs and providing an exemplar...
What Quality Means to Me… <br />“In general I think having a quality product or offering a quality experience to me means ...
What Quality Means to Me… <br />“Quality is a product with a high standard, or made very well.  It doesn't have to be a co...
What Quality Means to Me… <br />“Quality in regard to customer service.  We have put forward our best efforts to help matc...
What Quality Means to Me… <br />“Quality has a plethora of meanings depending on what situation you are referring.  For in...
What Quality Means to Me… <br />“Quality  -  For calls, it would be that we should always be courteous to a caller.  And g...
What Quality Means to Me… <br />“Quality is the highest or finest standard that is offered to customers”<br />Trase Miller...
What Quality Means to Me… <br />“Quality is totally in the hands of the perceptions of each persons idea of what they cons...
What Quality Means to Me… <br />“Quality of service is going above and beyond to make the customer feel special and excite...
What Quality Means to Me… <br />“Quality is a standard that is compared to other things that are similar.  Quality is a me...
What Quality Means to Me… <br />“Quality is a measurement of subjectivity.  Premium Quality is when a customer  hangs up w...
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Trase Miller Managers on Quality

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Trase Miller Managers on Quality

  1. 1. Words of Wisdom<br />Trase Miller Team Members<br />On Quality <br />Trase Miller All Rights Reserved<br />
  2. 2. What Quality Means to Me… <br />“Quality” is a certain level of performance or excellence in a product or service. As a company, we can attempt to design and deliver a particular level of quality to clients and customers; including assessing and measuring how well we are doing so.  In the end, however, it is the customer who decides whether the “quality” that is delivered is worth what he or she pays for the product or service compared to what was “promised”.  <br />Trase Miller All Rights Reserved<br />Frank Silzer<br />
  3. 3. What Quality Means to Me… <br />“Quality is insuring the customer has the best experience possible with the time we have with them, taking care of their needs with as few interactions as possible and that they hang up the phone impressed with the personal attention and service they received.  Treated like a person, not just another call”<br />Trase Miller All Rights Reserved<br />Sarah Adair<br />
  4. 4. What Quality Means to Me… <br />“Quality to me is the level of service that someone gives / receives”<br />Trase Miller All Rights Reserved<br />Mike Millsap<br />
  5. 5. What Quality Means to Me… <br />“Quality means SUCCESS”<br />Trase Miller All Rights Reserved<br />Katia Goodhart<br />
  6. 6. What Quality Means to Me… <br />“Quality equals excellence - Doing your best with what you have or what you’re doing”<br />Trase Miller All Rights Reserved<br />Carrie Clifford<br />
  7. 7. What Quality Means to Me… <br />“Quality is a standard of measurement used and defined different by each person.  Each persons perception of quality changes.  A service or product that exceeds the expectations of an individual”<br />Trase Miller All Rights Reserved<br />Gayle Clift<br />
  8. 8. What Quality Means to Me… <br />“Quality is hard to actually define and it depends on what perspective you look at it from. When I first think of quality, I think of it as a personal trait or character (i.e. Honesty is a great quality of a person).  Or as a standard of excellence which is compared to or measured against other things of a similar type. Like how well a something ranks compared to others things of the same type; the quality of a diamond OR the quality of a sales call”<br />Trase Miller All Rights Reserved<br />Kelly Broadbrooks<br />
  9. 9. What Quality Means to Me… <br />“Quality to me would probably be the degree to which someone is efficient in their performance”<br />Trase Miller All Rights Reserved<br />Elizabeth Catron<br />
  10. 10. What Quality Means to Me… <br />“Quality is a measurement tool. Quality when collaborated properly can help with categorization. A few examples would be: high quality (little or no flaws), average quality (few major flaws and/or many minor flaws), poor quality (many major flaws). I would not consider items of high quality to be "perfect" which is without flaws” <br />Trase Miller All Rights Reserved<br />Justin Christian<br />
  11. 11. What Quality Means to Me… <br />“Quality is the measure of service received; high quality, poor quality, or maybe somewhere in between”<br />Trase Miller All Rights Reserved<br />Michelle Carver<br />
  12. 12. What Quality Means to Me… <br />“Quality is an excelled feeling of satisfaction”<br />Trase Miller All Rights Reserved<br />Quetha Haynes<br />
  13. 13. What Quality Means to Me… <br />“Quality to me is being efficient and detail oriented”<br />Trase Miller All Rights Reserved<br />Stacey Bartholomew<br />
  14. 14. What Quality Means to Me… <br />“Quality is in the details.  Whether it be goods or services, quality is identified through superior workmanship that results in excellence”<br />Trase Miller All Rights Reserved<br />John Coles<br />
  15. 15. What Quality Means to Me… <br />“In our business, quality is taking care of our customers’ needs and providing an exemplary experience from “hello to goodbye”.  If we do not handle the customer’s needs efficiently, with confidence and a pleasant attitude, the customer will not have a good experience.  Once bad experience and the customer will not come back.  Our agents have to be knowledgeable and pleasant and a problem solver.  It takes all characteristics to make a quality call”<br />Trase Miller All Rights Reserved<br />Debbie Davis-Greene<br />
  16. 16. What Quality Means to Me… <br />“In general I think having a quality product or offering a quality experience to me means being able to count on the service I am receiving.  Having the right people with the right attitude representing me and my company in a way I want to be viewed.  But again what is “right”.  To me it is offering a high grade product with high standards.  Offering excellence that can be easily distinguished from another offering a similar product.  Having the ability to satisfy a need better than expected” <br />Trase Miller All Rights Reserved<br />Melissa Cloud<br />
  17. 17. What Quality Means to Me… <br />“Quality is a product with a high standard, or made very well.  It doesn't have to be a concrete product, it can also be abstract as well, such as someone's "quality skill in dress making" <br />Trase Miller All Rights Reserved<br />Susan Martin<br />
  18. 18. What Quality Means to Me… <br />“Quality in regard to customer service.  We have put forward our best efforts to help match what the client is searching for.  Whether that is something they want to purchase or an issue that needs to be resolved.  Doing the right thing, being the company others should follow, maintaining our great morals & ethics.  What caliber of service did the client receive from the agent”<br />Trase Miller All Rights Reserved<br />Pam Shelnut<br />
  19. 19. What Quality Means to Me… <br />“Quality has a plethora of meanings depending on what situation you are referring.  For instance in one’s self perhaps, the standard of something as measured against the other things of a similar kind; an inherent or distinguishing characteristic; a peculiar and essential character.  If you are talking about quality related to business, the degree of excellence of something, meeting or exceeding customers’ expectations”<br />Trase Miller All Rights Reserved<br />Robert Stewart<br />
  20. 20. What Quality Means to Me… <br />“Quality -  For calls, it would be that we should always be courteous to a caller.  And give accurate information, resolve the issue whether that is booking a new reservation or something on an existing reservation”<br />Trase Miller All Rights Reserved<br />Teresa Hall<br />
  21. 21. What Quality Means to Me… <br />“Quality is the highest or finest standard that is offered to customers”<br />Trase Miller All Rights Reserved<br />Anne Jacobs<br />
  22. 22. What Quality Means to Me… <br />“Quality is totally in the hands of the perceptions of each persons idea of what they consider to be top quality”<br />Trase Miller All Rights Reserved<br />Coretta Grubbs<br />
  23. 23. What Quality Means to Me… <br />“Quality of service is going above and beyond to make the customer feel special and excited about the process”<br />Trase Miller All Rights Reserved<br />Natasha Downing<br />
  24. 24. What Quality Means to Me… <br />“Quality is a standard that is compared to other things that are similar.  Quality is a measure of service provided or the measure of life”<br />Trase Miller All Rights Reserved<br />Elaine Cobb<br />
  25. 25. What Quality Means to Me… <br />“Quality is a measurement of subjectivity. Premium Quality is when a customer hangs up with us FEELING not only SATISFIED that we took care of them but actually FEELING GOOD about the way we took care of them”<br />Trase Miller All Rights Reserved<br />Scott Bell <br />

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