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Increasing Training Roi

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Should training be outsourced? An age old question with valid arguments on both sides, we make the argument of no... and yes.

Should training be outsourced? An age old question with valid arguments on both sides, we make the argument of no... and yes.

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  • 1. SHOULD YOU OUTSOURCE TRAINING?
    Managing Demands & Resources to Maximize ROI
  • 2. SHOULD YOU OUTSOURCE TRAINING?
  • 3. No…
  • 4. …and Yes.
    No…
  • 5. No…
    …and Yes.
    (let’s get back to that)
  • 6. THE PROBLEM
    Training departments are under more pressure than ever to visibly impact results.
  • 7. THE PROBLEM
    Training departments are under more pressure than ever to visibly impact results.
    Companies want to “see” their trainers entrenched with production.
  • 8. THE PROBLEM
    How do you keep the training staff visible while still producing high-quality materials?
  • 9. THE PROBLEM
    How do you keep the training staff visible while still producing high-quality materials?
    How do you reduce costs without reducing visibility?
  • 10. THE PROBLEM
    Most training organizations have materials that need to be updated regularly but lack the time or resources to do so.
  • 11. THE SOLUTION
    Do Your Homework
  • 12. THE SOLUTION
    Do Your Homework
    Identify Resources
  • 13. THE SOLUTION
    Do Your Homework
    Identify Resources
    Determine the ROI
  • 14. DO YOUR HOMEWORK
    i
    are the most visible act
    v
    i
    What
    ties for your staff?
  • 15. DO YOUR HOMEWORK
    Of the remaining activities, which ones consume the most time?
  • 16. DO YOUR HOMEWORK
    How can
    those activities…
  • 17. DO YOUR HOMEWORK
    …best be improved?
  • 18. IDENTIFY RESOURCES
    Option A:
    Partner with IT
  • 19. IDENTIFY RESOURCES
    IT
    …can best integrate technology-based training into existing systems
  • 20. IDENTIFY RESOURCES
    IT
    …can take time as they juggle many projects of often higher priority.
  • 21. IDENTIFY RESOURCES
    Option B:
    Partner with Marketing
  • 22. IDENTIFY RESOURCES
    Marketing
    … has great creativity and a typically strong sense of urgency.
  • 23. IDENTIFY RESOURCES
    Marketing
    … has many projects to juggle, and can be expensive.
  • 24. IDENTIFY RESOURCES
    Option C:
    Partner with
    Human Resources
  • 25. IDENTIFY RESOURCES
    Human Resources
    … has a strong knowledge of Company culture, and can enable your training initiatives to integrate with their HR system.
  • 26. IDENTIFY RESOURCES
    Human Resources
    … may “Tell” instead of “Train”, dictating policy instead of facilitating learning.
  • 27. IDENTIFY RESOURCES
    Option D:
    Outsource
  • 28. IDENTIFY RESOURCES
    Outsourcing
    ... can be fast, cost-effective, and offer many services.
  • 29. IDENTIFY RESOURCES
    Outsourcing
    ... you never know what you’re going to get.
  • 30. SHOULD YOU OUTSOURCE TRAINING?
  • 31. No one knows the business or is as versatile as an in-house training team.
    NO…
  • 32. Trainers can get consumed with “behind the keyboard” tasks that do not impact the business.
    … AND YES.
  • 33. DETERMINE THEROI
    What would it cost to do it yourself?
    Time
    Lost Productivity
    Creation Costs
  • 34. DETERMINE THE ROI
    What is the impact of higher quality in a shorter time?
    What would it save your department?
    Saved time
    Decreased ramp-up
    Increased visibility
  • 35. OUTSOURCING & ROI
    When factoring in lost production, outsourcing services can increase ROI by a factor of:
    4.
    Contact The Highly Trained Eye™ for detailed information and to request a white paper.
  • 36. SO OUTSOURCING CAN BE GOOD, BUT…
  • 37. OUTSOURCING PITFALLS
    Don’t fall for name dropping of clients.
    Most outsourcing firms
    embellish the truth
  • 38. OUTSOURCING PITFALLS
    Look for a variety of samples to assess capabilities.
  • 39. OUTSOURCING PITFALLS
    Look for references you can contact
  • 40. OUTSOURCING PITFALLS
    Look for companies that will take the time to learn your culture.
  • 41. LOOK AROUND!
    Find an outsourcing partner you like.
    (The Highly Trained Eye™ is one option.)
  • 42. Scott Rowland is Managing Partner of The Highly Trained Eye™, which specializes in providing training support services to businesses and training departments worldwide.
    The Highly Trained Eye, LLP
    www.highlytrainedeye.com
    603-418-0983 scott@highlytrainedeye.com

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