Increasing Training Roi


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Should training be outsourced? An age old question with valid arguments on both sides, we make the argument of no... and yes.

Published in: Education, Technology, Business

Increasing Training Roi

  1. 1. SHOULD YOU OUTSOURCE TRAINING?<br />Managing Demands & Resources to Maximize ROI<br />
  3. 3. No…<br />
  4. 4. …and Yes.<br />No…<br />
  5. 5. No…<br />…and Yes.<br />(let’s get back to that)<br />
  6. 6. THE PROBLEM<br />Training departments are under more pressure than ever to visibly impact results.<br />
  7. 7. THE PROBLEM<br />Training departments are under more pressure than ever to visibly impact results.<br />Companies want to “see” their trainers entrenched with production.<br />
  8. 8. THE PROBLEM<br />How do you keep the training staff visible while still producing high-quality materials?<br />
  9. 9. THE PROBLEM<br />How do you keep the training staff visible while still producing high-quality materials?<br />How do you reduce costs without reducing visibility?<br />
  10. 10. THE PROBLEM<br />Most training organizations have materials that need to be updated regularly but lack the time or resources to do so.<br />
  11. 11. THE SOLUTION<br />Do Your Homework<br />
  12. 12. THE SOLUTION<br />Do Your Homework<br />Identify Resources<br />
  13. 13. THE SOLUTION<br />Do Your Homework<br />Identify Resources<br />Determine the ROI<br />
  14. 14. DO YOUR HOMEWORK<br />i<br />are the most visible act<br />v<br />i<br />What<br />ties for your staff?<br />
  15. 15. DO YOUR HOMEWORK<br />Of the remaining activities, which ones consume the most time?<br />
  16. 16. DO YOUR HOMEWORK<br />How can <br />those activities…<br />
  17. 17. DO YOUR HOMEWORK<br />…best be improved?<br />
  18. 18. IDENTIFY RESOURCES<br />Option A:<br />Partner with IT<br />
  19. 19. IDENTIFY RESOURCES<br />IT<br />…can best integrate technology-based training into existing systems<br />
  20. 20. IDENTIFY RESOURCES<br />IT<br />…can take time as they juggle many projects of often higher priority.<br />
  21. 21. IDENTIFY RESOURCES<br />Option B:<br />Partner with Marketing<br />
  22. 22. IDENTIFY RESOURCES<br />Marketing<br />… has great creativity and a typically strong sense of urgency.<br />
  23. 23. IDENTIFY RESOURCES<br />Marketing<br />… has many projects to juggle, and can be expensive.<br />
  24. 24. IDENTIFY RESOURCES<br />Option C:<br />Partner with <br />Human Resources<br />
  25. 25. IDENTIFY RESOURCES<br />Human Resources<br />… has a strong knowledge of Company culture, and can enable your training initiatives to integrate with their HR system.<br />
  26. 26. IDENTIFY RESOURCES<br />Human Resources<br />… may “Tell” instead of “Train”, dictating policy instead of facilitating learning.<br />
  27. 27. IDENTIFY RESOURCES<br />Option D:<br />Outsource<br />
  28. 28. IDENTIFY RESOURCES<br />Outsourcing<br />... can be fast, cost-effective, and offer many services.<br />
  29. 29. IDENTIFY RESOURCES<br /> Outsourcing<br /> ... you never know what you’re going to get.<br />
  31. 31. No one knows the business or is as versatile as an in-house training team.<br />NO…<br />
  32. 32. Trainers can get consumed with “behind the keyboard” tasks that do not impact the business.<br />… AND YES.<br />
  33. 33. DETERMINE THEROI<br />What would it cost to do it yourself?<br />Time<br />Lost Productivity<br />Creation Costs<br />
  34. 34. DETERMINE THE ROI<br />What is the impact of higher quality in a shorter time?<br />What would it save your department?<br />Saved time<br />Decreased ramp-up<br />Increased visibility<br />
  35. 35. OUTSOURCING & ROI<br />When factoring in lost production, outsourcing services can increase ROI by a factor of:<br />4.<br />Contact The Highly Trained Eye™ for detailed information and to request a white paper.<br />
  37. 37. OUTSOURCING PITFALLS<br />Don’t fall for name dropping of clients.<br />Most outsourcing firms <br />embellish the truth<br />
  38. 38. OUTSOURCING PITFALLS<br />Look for a variety of samples to assess capabilities.<br />
  39. 39. OUTSOURCING PITFALLS<br />Look for references you can contact<br />
  40. 40. OUTSOURCING PITFALLS<br />Look for companies that will take the time to learn your culture.<br />
  41. 41. LOOK AROUND!<br />Find an outsourcing partner you like.<br />(The Highly Trained Eye™ is one option.)<br />
  42. 42. Scott Rowland is Managing Partner of The Highly Trained Eye™, which specializes in providing training support services to businesses and training departments worldwide.<br />The Highly Trained Eye, LLP<br /><br />603-418-0983<br />
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