The McClay Library
SCONUL Library Design Awards
and Showcase 21 February 2014
Outline

• Headline Figures
• Key Service Concepts
• Initial Service Delivery
• Service Development 2009 to date

• Occupa...
Headline Figures

• Area: 17,600 square metres
• Height: 4 floors + partial basement
• Stock: capacity for 1.5 million vol...
Ground Floor Plan

Information Services – What„s!
Upper Floor Plans

Information Services – What„s
Key Service Concepts

• Integration – almost all IS staff and services for the first time
• Long opening hours; flexibilit...
Initial Service Provision

• Systems
– Migration of Library Catalogue
– Student computing environment
• Staffing

– New te...
PCs and Study Seats

• 150 additional PCs and study seats created in summer 2010
– Removed shelving to put in additional s...
Self-Service

• Up from less than 10% self-service to virtually 100%
• Sept 2011 - Self-service laptop loan scheme launche...
RFID

• 2009 - RFID in Short Loan Collection only
• Summer 2012 - RFID tagging of entire collection (including
sites outsi...
Study Environment

• Student survey; Study Environment Review Group; review of
Access Policy in early 2010
• New Study Env...
Please be aware!

You are entering a
quiet study area.

You are
entering a
quiet
study area
The McClay Library
Noise Alert Service
Report problems that you experience
during staffed hours:
e-mail: noise.mcclay@qub....
Opening Hours and Out of Hours Support

• Initial hours 20% improvement on previous
• Incremental improvements every year ...
Staffing

• First year of operation
• Recruitment moratorium and loss of posts; PRVS and
restructuring exercise
• Review a...
Occupancy & Footfall

• Average of 10,000 visits per day in term time
• Peak at 1,400 and rising!
• 2009-10 - 1,072,915 vi...
User Feedback & Wider Impact

• Positive impact for the University; willingness to invest in
Library projects; seen as cri...
The McClay Library Enhancement Project
Summer 2013

• 200 additional study seats and PCs on ground floor
• Much larger stu...
The Future!

• Queen‟s remains hugely ambitious
• Estates Master Plan – 2013-20
• Significant investment in “Student Hub”,...
The McClay Library, Queen’s University Belfast
The McClay Library, Queen’s University Belfast
The McClay Library, Queen’s University Belfast
The McClay Library, Queen’s University Belfast
The McClay Library, Queen’s University Belfast
The McClay Library, Queen’s University Belfast
The McClay Library, Queen’s University Belfast
The McClay Library, Queen’s University Belfast
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The McClay Library, Queen’s University Belfast

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Presentation and Q&A with a focus on the way that the new building has provided a focus for service improvement and innovation.
Elizabeth Traynor, Assistant Director (Library Services), Queen's University Belfast

Published in: Education
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Transcript of "The McClay Library, Queen’s University Belfast"

  1. 1. The McClay Library SCONUL Library Design Awards and Showcase 21 February 2014
  2. 2. Outline • Headline Figures • Key Service Concepts • Initial Service Delivery • Service Development 2009 to date • Occupancy & Footfall • User Feedback & Wider Impact • McClay Library Enhancement Project summer 2013 • The Future!
  3. 3. Headline Figures • Area: 17,600 square metres • Height: 4 floors + partial basement • Stock: capacity for 1.5 million volumes • Reader spaces: initially 2,000 • Staff: initially just over 200 (but a few less now!) • 2 phases • Incorporates: former Main Library, Science Library & Seamus Heaney Library + almost all Information Services
  4. 4. Ground Floor Plan Information Services – What„s!
  5. 5. Upper Floor Plans Information Services – What„s
  6. 6. Key Service Concepts • Integration – almost all IS staff and services for the first time • Long opening hours; flexibility & capability for 24/7 • Support for users close to stock • Direct access to stock • Fixed PCs and loanable laptops • Wireless access throughout & power to all desktops • Self issue & RFID • Group work facilities
  7. 7. Initial Service Provision • Systems – Migration of Library Catalogue – Student computing environment • Staffing – New teams, new opening hours – Move to 7-day week • Students – Footfall – Students in transition – Pressure on space
  8. 8. PCs and Study Seats • 150 additional PCs and study seats created in summer 2010 – Removed shelving to put in additional study seats – Converted staff meeting room into Student Computing – Removed tub chairs and sofas • 250 additional study seats and PCs in summer 2013
  9. 9. Self-Service • Up from less than 10% self-service to virtually 100% • Sept 2011 - Self-service laptop loan scheme launched • Self service reservation collections • Self service fines payment; Sentry temporary card system • Retained Borrower Services desk
  10. 10. RFID • 2009 - RFID in Short Loan Collection only • Summer 2012 - RFID tagging of entire collection (including sites outside the McClay Library) • Summer 2013 – automated book sorter • September 2013 - RFID circulation • Summer 2014 - RFID security • Stock checking (and further stock rationalization)
  11. 11. Study Environment • Student survey; Study Environment Review Group; review of Access Policy in early 2010 • New Study Environment Policy implemented – Whisper and silent zones; acoustic treatment of group study rooms & new hand driers – Policy on reserved seats – Roving support & Noise Alert – Leaflet and publicity campaign; new signage – Policy rolled out during unstaffed hours • Review of cleaning provision and resourcing • New Access Policy launched
  12. 12. Please be aware! You are entering a quiet study area. You are entering a quiet study area
  13. 13. The McClay Library Noise Alert Service Report problems that you experience during staffed hours: e-mail: noise.mcclay@qub.ac.uk or complete the online form: http://go.qub.ac.uk/bnbbc Please give details of floor/location and brief description. A member of staff will visit the location as soon as possible.
  14. 14. Opening Hours and Out of Hours Support • Initial hours 20% improvement on previous • Incremental improvements every year since – 2009-10 additional spaces opened and extended termtime hours to 1.00am 7 nights a week – 2010-11 Bank Holidays over Easter weekend – 2012-13 open until 2.00am 7 nights a week in term-time; early Saturday and Sunday mornings at exam periods; May Day – 2013-14 further extended 24 hour opening • Support outside “Library staffed” hours
  15. 15. Staffing • First year of operation • Recruitment moratorium and loss of posts; PRVS and restructuring exercise • Review and consolidation of service points – Borrower Services took on responsibility for Language Centre queries; reduced staffing on upper floors; flexible deployment of staff • Staff training – emphasis on support for the study environment • September 2013 - embarked on Customer Service Excellence programme
  16. 16. Occupancy & Footfall • Average of 10,000 visits per day in term time • Peak at 1,400 and rising! • 2009-10 - 1,072,915 visits recorded • 2010-11 - 1,260,535 visits recorded • 2011-12 - 1,284,507 visits recorded • (2012-13 - 1,203,611 visits recorded) • Data by School and category of student • Future use of analytics
  17. 17. User Feedback & Wider Impact • Positive impact for the University; willingness to invest in Library projects; seen as critical to “student experience” • NSS scores • 2010 (4.0) • 2011 (4.3) • 2012 (4.4) • 2013 (4.4) • Student feedback; use of social media; strong sense of ownership of the Library • New traffic routes established on campus
  18. 18. The McClay Library Enhancement Project Summer 2013 • 200 additional study seats and PCs on ground floor • Much larger student lounge • Enhanced toilet provision for increased footfall • Planned to upgrade Wi-Fi • Automated book sorter installed • Significant PC replacement after 4 years of operation • Hugely successful! • Students all found seats during the Semester 1 exam period!
  19. 19. The Future! • Queen‟s remains hugely ambitious • Estates Master Plan – 2013-20 • Significant investment in “Student Hub”, reconfiguration of former Library buildings, etc. • New Medical Library • The McClay Library to take over adjacent David Bates Building in 2019-20!

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