Les réseaux sociaux d'entreprise: panorma, tendances et valeur ajoutée

402 views
305 views

Published on

Les réseaux sociaux d'entreprise: panorma, tendances et valeur ajoutée

Published in: Social Media
0 Comments
0 Likes
Statistics
Notes
  • Be the first to comment

  • Be the first to like this

No Downloads
Views
Total views
402
On SlideShare
0
From Embeds
0
Number of Embeds
1
Actions
Shares
0
Downloads
3
Comments
0
Likes
0
Embeds 0
No embeds

No notes for slide

Les réseaux sociaux d'entreprise: panorma, tendances et valeur ajoutée

  1. 1. Les Réseaux sociaux d’entreprise: panorama, tendances et valeur ajoutée
  2. 2. Social Economy report findings Source: McKinsey Global Institute “Social Economy” 2 © Jive confidential
  3. 3. Social Economy report findings (2) $900 billion – 1.3 trillion Annual value that could be unlocked by social technologies in four sectors 3 © Jive confidential
  4. 4. Business value benefits of Jive MORE OF WHAT YOU WANT Strategic Alignment Deal Management +2-4% +8% Revenue # Deals / Year +15% Employee Productivity -34% Reduction in Search Time Sales Enablement Annual Campaigns Launched +28% +16% Sales / Rep Faster Collateral Development First Call Resolution -23% -13% Sales Rep Onboarding Time Campaign Development Time +13% Win Rate Deal Cycle Time Customer Service +15% +12% -22% Marketing Campaigns -9% Total Cost -16% Meetings LESS OF WHAT YOU DON’T 4 © Jive confidential -8% Call Volume -21% -13% Email Load Call Escalation As measured by a Top 3 Global Business Consulting Firm who surveyed Jive’s customers in December 2012
  5. 5. Organizations using Jive 5 © Jive confidential
  6. 6. Organizations using Jive Productivity Improved productivity for 40K employees Replaced 20+ systems, including ticketing, knowledge bases, training, content and communication systems. Costs Saved $100M using Jive to coordinate their myTouch phone launch & support readiness. Save $10M annually in customer support costs by decreasing call resolution time. © Jive confidential
  7. 7. Organizations using Jive Productivity Improved productivity for 40K employees Replaced Oracle WebLogic Portal, Google Enterprise Search, Atlassian Confluence Costs © Jive confidential Increased IT case deflection for enterprise system support @ $10 / case
  8. 8. Organizations using Jive Millions saved with intranet replacement Increased pages per visit from 1.88 to 9.48 Engagement Increased avg time on site from 5m to 12m Decreased bounce rate from 66% to 28% Costs © Jive confidential Replaced Plumtree, migrated Yammer, replaced homegrown Colleague Finder
  9. 9. Organizations using Jive Millions saved via platform consolidation Productivity Improved productivity for 98K employees Costs Time © Jive confidential Replaced IBM WebSphere Portal, multiple KM and collaboration apps 30% decrease in bid proposal creation, a key use case
  10. 10. Organizations using Jive Productivity Integrated with MS Outlook Discontinued SharePoint customization Costs © Jive confidential 50% decrease in IT application support

×