ICT Strategy for south east Mark Walker, SCIP Regional ICT Champion, South East England

Regional ICT Strategy for VCS in South East England Where are we now? Where do we want to go? How will we get there? ICT for Development Workers ICT Health Checks

Where are we now?

Where do we want to go?

How will we get there?

ICT for Development Workers

ICT Health Checks

Where are we now? Regional cross-sector partnership No strategy Sub-regional: ChangeUp Consortia Not a strategic priority Some activity in meeting their own needs Common databases, common websites Less activity in delivery to frontline Social enterprise, shared websites systems, training

Regional cross-sector partnership

No strategy

Sub-regional: ChangeUp Consortia

Not a strategic priority

Some activity in meeting their own needs

Common databases, common websites

Less activity in delivery to frontline

Social enterprise, shared websites systems, training

Current activity: consortia Shared database project – Surrey, Medway, Bucks, Portsmouth Shared website for all infrastructure orgs – Oxfordshire / Bucks / Kent / IoW / Portsmouth / East Sussex / Brighton & Hove / Milton Keynes Portal for VCOs – Oxnet / Milton Keynes Improved use of VCS website directory Support for starting circuit rider/social enterprise project – Slough Research into back office services - Kent Conference about ICT in April – Southampton Developed ICT project but it was sustainable - Southampton Gathering evidence base – Portsmouth No plan agreed yet/unsure

Shared database project – Surrey, Medway, Bucks, Portsmouth

Shared website for all infrastructure orgs – Oxfordshire / Bucks / Kent / IoW / Portsmouth / East Sussex / Brighton & Hove / Milton Keynes

Portal for VCOs – Oxnet / Milton Keynes

Improved use of VCS website directory

Support for starting circuit rider/social enterprise project – Slough

Research into back office services - Kent

Conference about ICT in April – Southampton

Developed ICT project but it was sustainable - Southampton

Gathering evidence base – Portsmouth

No plan agreed yet/unsure

Current needs Technical Support IT Training Web Design Databases IT Planning and Strategy

Technical Support

IT Training

Web Design

Databases

IT Planning and Strategy

Current suppliers Private Sector [45] Voluntary sector/volunteers [26] Social Enterprise [22] UK Online [6] FE / Adult Education [3] For training, not volunteers

Private Sector [45]

Voluntary sector/volunteers [26]

Social Enterprise [22]

UK Online [6]

FE / Adult Education [3]

For training, not volunteers

Current plans: consortia Ongoing project to deliver ICT Health Checks – Surrey Support for starting circuit rider/social enterprise project - Slough Improve use of website / portal / directory – Reading / Oxfordshire A few vague ideas/uncertain – East Sussex / West Sussex None - Bucks Audit IT needs of infrastructure orgs and members – Milton Keynes ICT Training Want to support existing social enterprises - Portsmouth Ongoing work developing back offices services inc ICT – Kent Partnership approach to implementing IT solutions - Medway Want to develop support for smaller groups – Brighton & Hove Consultation about support services, not just ICT - Isle of Wight

Ongoing project to deliver ICT Health Checks – Surrey

Support for starting circuit rider/social enterprise project - Slough

Improve use of website / portal / directory – Reading / Oxfordshire

A few vague ideas/uncertain – East Sussex / West Sussex

None - Bucks

Audit IT needs of infrastructure orgs and members – Milton Keynes

ICT Training

Want to support existing social enterprises - Portsmouth

Ongoing work developing back offices services inc ICT – Kent

Partnership approach to implementing IT solutions - Medway

Want to develop support for smaller groups – Brighton & Hove

Consultation about support services, not just ICT - Isle of Wight

Current plans: other info Net:gain funded by CB Champion funded by CB Social enterprises delivering ICT support Existing x 3 Proposed in Slough + Milton Keynes BASIS projects Brighton & Hove + Surrey = training

Net:gain funded by CB

Champion funded by CB

Social enterprises delivering ICT support

Existing x 3

Proposed in Slough + Milton Keynes

BASIS projects Brighton & Hove + Surrey = training

Where do we want to go? Ensure voluntary and community sector organisations have access to trusted sources of ICT support and guidance at a ChangeUp consortia level

Ensure voluntary and community sector organisations have access to trusted sources of ICT support and guidance at a ChangeUp consortia level

How will we get there? 1. Work with what is already being done and who is already doing it Focus on support for smaller groups Ie less than 3 staff and/or 3 – 10 staff Work with development workers 4. Work with suppliers - inc volunteering Work with funders Work with consortia

1. Work with what is already being done and who is already doing it

Focus on support for smaller groups

Ie less than 3 staff and/or 3 – 10 staff

Work with development workers

4. Work with suppliers - inc volunteering

Work with funders

Work with consortia

How will we get there? Networking and information-sharing Training programme for development workers Workshops and events inc suppliers Support for social enterprise development Develop model for programme of ICT Health Checks Regional ICT Champion leading implementation Regional ICT Working Group - part of CSP Consortia ICT plans - volunteering/procurement

Networking and information-sharing

Training programme for development workers

Workshops and events inc suppliers

Support for social enterprise development

Develop model for programme of ICT Health Checks

Regional ICT Champion leading implementation

Regional ICT Working Group - part of CSP

Consortia ICT plans - volunteering/procurement

ICT for Development Workers Mark Walker, SCIP Regional ICT Champion, South East England

The Benefits of ICT ICT Planning Budgeting IT Roles and Responsibilities Where to Get Help

The Benefits of ICT

ICT Planning

Budgeting IT

Roles and Responsibilities

Where to Get Help

Potential benefits of ICT Administration Communication Information Involvement Engagement Efficiency: Do things better Effectiveness: Do better things

Administration

Communication

Information

Involvement

Engagement

Efficiency: Do things better

Effectiveness: Do better things

Potential benefits of ICT Internally Effective communications and trust Happy, productive staff & volunteers Good quality, readily available information Externally Happy, well-served clients More effective delivery Increased likelihood of funding

Internally

Effective communications and trust

Happy, productive staff & volunteers

Good quality, readily available information

Externally

Happy, well-served clients

More effective delivery

Increased likelihood of funding

ICT Planning Good practice for all areas of work Different methods Where are we now? ICT Health Check Not just about ICT Where are we going? How can ICT help us get there?

Good practice for all areas of work

Different methods

Where are we now?

ICT Health Check

Not just about ICT

Where are we going?

How can ICT help us get there?

ICT Planning Technology Trap Resources Leadership Organisational Strategy Expertise

Technology Trap

Resources

Leadership

Organisational Strategy

Expertise

Planning: Where are you now? Basic ICT Health Check Current use of ICT Hardware and software and other IT equipment Managing your ICT Money and other resources Skills, roles and responsibilities

Basic ICT Health Check

Current use of ICT

Hardware and software and other IT equipment

Managing your ICT

Money and other resources

Skills, roles and responsibilities

Budgeting: Total Cost of Ownership It’s not just a box It’s like buying a car and not budgeting for petrol, an MOT and insurance It’s not just technical expertise you need

It’s not just a box

It’s like buying a car and not budgeting for petrol, an MOT and insurance

It’s not just technical expertise you need

Budgeting: What to include Hardware Software Installation Maintenance Backup Consumables Insurance Broadband Web hosting Training

Hardware

Software

Installation

Maintenance

Backup

Consumables

Insurance

Broadband

Web hosting

Training

Where to get help What type of help do you need? Who currently provides that help? Where can you get more help? What can you get for free? What do you need to pay for?

What type of help do you need?

Who currently provides that help?

Where can you get more help?

What can you get for free?

What do you need to pay for?

Roles and Responsibilities Planning Budgeting Project Proposals Fundraising Project Management Purchasing Installation Maintenance Training Review/evaluation Legal Requirements

Planning

Budgeting

Project Proposals

Fundraising

Project Management

Purchasing

Installation

Maintenance

Training

Review/evaluation

Legal Requirements

Types of help for groups Volunteers - one off projects + ongoing Accidental Techies IT Support Companies Web Designers Database Consultants Circuit Riders Net:gain Centres UK Online Centres

Volunteers - one off projects + ongoing

Accidental Techies

IT Support Companies

Web Designers

Database Consultants

Circuit Riders

Net:gain Centres

UK Online Centres

Working with volunteers Need to think about job description and recruitment process May have technical skills May be administration eg data entry What support and training do yu need to offer? How do they link to staff? Passwords and security issues

Need to think about job description and recruitment process

May have technical skills

May be administration eg data entry

What support and training do yu need to offer?

How do they link to staff?

Passwords and security issues

Who can help? ICT Hub: www.icthub.org.uk Knowledgebase - www.icthubknowledgebase.org.uk Suppliers Directory, Publications IT 4 Communities: www. it4communities.org.uk Net:gain: www.net-gain.org.uk AbilityNet: www.abilitynet.org.uk

ICT Hub: www.icthub.org.uk

Knowledgebase - www.icthubknowledgebase.org.uk

Suppliers Directory, Publications

IT 4 Communities: www. it4communities.org.uk

Net:gain: www.net-gain.org.uk

AbilityNet: www.abilitynet.org.uk

Mark Walker SCIP 01273 234049 [email_address] www.scip.org.uk www.scipmark.org.uk

Mark Walker

SCIP

01273 234049

[email_address]

www.scip.org.uk

www.scipmark.org.uk