Finding Time Savingsand Efficiencies with an  Automated IT Help          Desk              A Best Practices Webcast for   ...
Today’s SpeakersMatt Lightner – Applications Engineer, SchoolDudeMaddie Mansson – Market Manager, SchoolDude        Cooper...
Today’s Agenda• Finding Time Savings with an Automated IT  Help Desk• Best Practices with Cooper Woodburn, Willis  ISD, TX...
Who is SchoolDude?• SchoolDude is the nation’s leading provider of  cloud applications designed specifically to help  scho...
Stretched too thin• More work to do with less staff    • More assets to manage       – BYOD and 1:1 computing    • Student...
Something’s gotta give    Integrate technology into the classroom                               70%                Impleme...
IT Incident ManagementThe backbone of your entire IT operations. If it is not optimized and streamlined, how can the rest ...
ITDirect can help you…• Save approximately 30 minutes per incident.• Reduce data entry.• Improve customer service by autom...
How much $$$ could you save?• Average school processes about 1 incident request per  student annually• ITDirect reduces ti...
Best Practices with Willis ISD,            Texas                 Speaker:Cooper Woodburn – Help Desk/Desktop Support      ...
Willis ISD, TX•   6,500 Students•   15 Buildings•   850 District Staff•   13 IT Team Members    – Tablet Roll-out    – MiF...
Challenges• No system in place to manage staff and  workload• Unable to prioritize IT requests• In-house help desk a manua...
Selection Process for New IT Help          Desk—Requirements• Web based system with easy access• Easy to track status and ...
Why ITDirect?• Met all criteria  – Web based  – Data stored online  – Easy implementation  “Anyone familiar with a full-fe...
Results of Implementing ITDirect• Positive feedback from end users, IT Team, and  upper management  – Easy to use  – Easy ...
Report Card – Track, Measure, Justify                             Track all                             your              ...
Report Card – Track, Measure, Justify
Report Card – Track, Measure, Justify                           Take a look at                           your IT help desk...
Executive Overview of SchoolDude’s   ITDirect IT Help Desk System    To request an ITDirect demo:    salesrequest@schooldu...
More Insight• The presentation and a recording of today’s  webcast  will be available at:  www.schooldude.com/resources• D...
Contact• Cooper Woodburn  Willis ISD, TX  Cwoodburn@willisisd.org• Matt Lightner, Applications Engineer,  SchoolDude  mlig...
SchoolDude ITDirect Help Desk Webcast Slide Deck
SchoolDude ITDirect Help Desk Webcast Slide Deck
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SchoolDude ITDirect Help Desk Webcast Slide Deck

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Running your IT services more efficiently with reliable, on-demand products will help you stay organized. Discover how an automated IT help desk solution can increase productivity, improve your customer service, enhance accountability, and help you justify staffing and budget needs through powerful data and reporting.

View the on demand webcast at http://explore.schooldude.com/it-help-desk-recording.html

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SchoolDude ITDirect Help Desk Webcast Slide Deck

  1. 1. Finding Time Savingsand Efficiencies with an Automated IT Help Desk A Best Practices Webcast for the Education Technology Professional
  2. 2. Today’s SpeakersMatt Lightner – Applications Engineer, SchoolDudeMaddie Mansson – Market Manager, SchoolDude Cooper Woodburn, Willis ISD, TX – Helpdesk/Desktop Support Manager
  3. 3. Today’s Agenda• Finding Time Savings with an Automated IT Help Desk• Best Practices with Cooper Woodburn, Willis ISD, TX• ITDirect overview• Q&A
  4. 4. Who is SchoolDude?• SchoolDude is the nation’s leading provider of cloud applications designed specifically to help schools, both K-12 and higher education, manage technology, maintenance, and facility operations• Our solutions are designed to help educational institutions of all sizes save money, increase efficiency, and improve services• Currently, more than 6,000 institutions (5,000 public K-12 districts, including 1,200 IT clients) are using our IT solutions
  5. 5. Stretched too thin• More work to do with less staff • More assets to manage – BYOD and 1:1 computing • Student to Technician ratio is increasing – Increased 5% in K12 schools • Aging equipment – Little time for preventive maintenance
  6. 6. Something’s gotta give Integrate technology into the classroom 70% Implement new technology 72% Plan for new technology 57% Maintain IT applications 44% Install IT applications 38% Maintain network systems adequately 51% Meet your department’s yearly objectives 57% Effectively support the needs of the 66% district/schoolThe backbone of your entire IT operations. If it is not optimized and streamlined, how can the rest be?
  7. 7. IT Incident ManagementThe backbone of your entire IT operations. If it is not optimized and streamlined, how can the rest be?
  8. 8. ITDirect can help you…• Save approximately 30 minutes per incident.• Reduce data entry.• Improve customer service by automating requester communication and feedback.• Achieve effective resource scheduling.• Justify staff, budget and resources.• Enhance accountability: no more getting stopped in the hallway for “just a quick look”.• Reduce incident requests 20-30% through request troubleshooting and knowledge base.
  9. 9. How much $$$ could you save?• Average school processes about 1 incident request per student annually• ITDirect reduces time to complete each work order by 15-30 minutes(# of students x 30 minutes) 4000x30 2000 hours 60 minutes 60 saved annuallyMultiply annual hours saved by your hourly labor rate –that’s how much $$$ you can save!
  10. 10. Best Practices with Willis ISD, Texas Speaker:Cooper Woodburn – Help Desk/Desktop Support Manager
  11. 11. Willis ISD, TX• 6,500 Students• 15 Buildings• 850 District Staff• 13 IT Team Members – Tablet Roll-out – MiFi Deployment
  12. 12. Challenges• No system in place to manage staff and workload• Unable to prioritize IT requests• In-house help desk a manual process and time consuming• Incident requests were printed out and manually prioritized by one person• Data and history stored offline• No access to knowledge base
  13. 13. Selection Process for New IT Help Desk—Requirements• Web based system with easy access• Easy to track status and history of incidents• Ability to generate reports• Seamless process for adding new users and requestors• Prioritization control
  14. 14. Why ITDirect?• Met all criteria – Web based – Data stored online – Easy implementation “Anyone familiar with a full-featured IT help desk will be able to learn ITDirect easily.”
  15. 15. Results of Implementing ITDirect• Positive feedback from end users, IT Team, and upper management – Easy to use – Easy to appreciate web based system—no more papers to carry around – Quick and accurate reports• TIME SAVINGS! Work flow is automated, jobs are prioritized, and communication is efficient “Since implementing ITDirect 15 months ago, we have completed almost 4,200 IT help requests.”
  16. 16. Report Card – Track, Measure, Justify Track all your incident requests with easy reporting
  17. 17. Report Card – Track, Measure, Justify
  18. 18. Report Card – Track, Measure, Justify Take a look at your IT help desk status from Get a bird’s eye view of your help desk activities—or drill down to view by IT Team Member
  19. 19. Executive Overview of SchoolDude’s ITDirect IT Help Desk System To request an ITDirect demo: salesrequest@schooldude.com or www.schooldude.com/attend-demo.php
  20. 20. More Insight• The presentation and a recording of today’s webcast will be available at: www.schooldude.com/resources• Don’t miss these resources: • Crete-Monee School District, IL (ITDirect Case Study) • Empowering the End User for Greater Control (Help Desk webcast)
  21. 21. Contact• Cooper Woodburn Willis ISD, TX Cwoodburn@willisisd.org• Matt Lightner, Applications Engineer, SchoolDude mlightner@schooldude.com 1-877-868-3833• Maddie Mansson, Marketing Manager, SchoolDude Serving more than maddie.mansson@schooldude.com 5,800 Educational Organizations 1-877-868-3833Request an ITDirect demo: salesrequest@schooldude.com orwww.schooldude.com/attend-demo.php

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