Benchmarking                     Roger YoungExecutive Director, www.FacilityMastersOnline.com         roger@facilitymaster...
Simple Truths       •High Expectations            Internal/External       • More with Less       • Demonstrate Success    ...
How to Maintain CredibilityDemonstrate  … quantitative measuringShow … resultsDevelop standards and set expectationsDemons...
StrategyUnderstand the ExpectationsKnow the Key QuestionsIdentify the MetricsCollect Data as Part of the ProcessCompare Me...
ExpectationsProperly Maintaining School FacilitiesEnergy EfficiencyMaximize ResourcesMinimize RiskEnvironmental Safety
Properly Maintain School FacilitiesKey Questions/Metrics –  – What is being done?     • Completed work orders by type (rou...
Properly Maintain School FacilitiesCollect Data (Timely, Comparable, Accurate)   –   Work order, date initiated, date comp...
Maintenance ProgramNumber of Work OrdersBacklogStatus of BudgetEmergency Work OrdersDays to Complete Work OrdersPM HoursQu...
Examples …
Surveys…
Energy Management …ConsumptionConservationAccomplishmentsData:  • BTU’s             • Comparison Over   • Sq Ft Buildings ...
Convert all units to K BTU to benchmark/rank schools according           to how much energy they use per square foot.     ...
SchoolDude UtilityDirect Energy Cost/Sq Ft Report
KPI: CustodialSF / custodianOverall cost in $/SFCustodial materials cost in $/SFOvertimeSatisfaction Survey
KPI: PersonnelTurnover% of staff replacedChange in staff sizeAttendance ratesAverage cost of pay and benefits per person
KPI: Environmental Safety•   Student injuries•   Number of inspections•   Respiratory complaints with nurse•   State and f...
StrategyUnderstand the ExpectationsKnow the Key QuestionsIdentify the MetricsCollect Data as Part of the ProcessCompare Me...
Thank You
Key Performance Indicators for Facility Operations (from ASBO MD & DC Savings Summit)
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Key Performance Indicators for Facility Operations (from ASBO MD & DC Savings Summit)

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Learn how developing standards and setting expectations can help you establish benchmarks and measure your performance, as well as help you demonstrate your effectiveness and show results with data.

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Key Performance Indicators for Facility Operations (from ASBO MD & DC Savings Summit)

  1. 1. Benchmarking Roger YoungExecutive Director, www.FacilityMastersOnline.com roger@facilitymastersonline.com 978‐886‐6093
  2. 2. Simple Truths •High Expectations Internal/External • More with Less • Demonstrate Success • Be Credible
  3. 3. How to Maintain CredibilityDemonstrate  … quantitative measuringShow … resultsDevelop standards and set expectationsDemonstrate effectiveness
  4. 4. StrategyUnderstand the ExpectationsKnow the Key QuestionsIdentify the MetricsCollect Data as Part of the ProcessCompare Metrics Over Time Benchmark With Others
  5. 5. ExpectationsProperly Maintaining School FacilitiesEnergy EfficiencyMaximize ResourcesMinimize RiskEnvironmental Safety
  6. 6. Properly Maintain School FacilitiesKey Questions/Metrics – – What is being done? • Completed work orders by type (routine, PM, emergency),  trade, system, use of PM templates, cost – How well is it being done? • Time to complete, run time, emergencies, staff survey – What needs to be done? • Deferred work orders, life cycle analysis, capital needs and  renewal, facility audit
  7. 7. Properly Maintain School FacilitiesCollect Data (Timely, Comparable, Accurate) – Work order, date initiated, date completed – Type of work (PM, emergency, routine), location  – Category (HVAC, roof, electrical, plumbing, grounds) – Cost, labor time – Type and condition of equipmentPart of Process – Maintenance Management System  such as SchoolDude.com
  8. 8. Maintenance ProgramNumber of Work OrdersBacklogStatus of BudgetEmergency Work OrdersDays to Complete Work OrdersPM HoursQuality Assurance
  9. 9. Examples …
  10. 10. Surveys…
  11. 11. Energy Management …ConsumptionConservationAccomplishmentsData: • BTU’s • Comparison Over  • Sq Ft Buildings Time • Degree Days • Types of Energy
  12. 12. Convert all units to K BTU to benchmark/rank schools according  to how much energy they use per square foot.  Energy Conversion Factors 1 kWh = 3.412 kBtu          1 Gal Propane = 91.6 kBtu 1 CCF = 103 kBtu             1 Gal #2 Fuel Oil = 139 kBtu
  13. 13. SchoolDude UtilityDirect Energy Cost/Sq Ft Report
  14. 14. KPI: CustodialSF / custodianOverall cost in $/SFCustodial materials cost in $/SFOvertimeSatisfaction Survey
  15. 15. KPI: PersonnelTurnover% of staff replacedChange in staff sizeAttendance ratesAverage cost of pay and benefits per person
  16. 16. KPI: Environmental Safety• Student injuries• Number of inspections• Respiratory complaints with nurse• State and federal reporting• IPM complaints• Life safety inspections
  17. 17. StrategyUnderstand the ExpectationsKnow the Key QuestionsIdentify the MetricsCollect Data as Part of the ProcessCompare Metrics Over Time Benchmark With Others
  18. 18. Thank You

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