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Train Your Requesters - Susan Savage Fusco and Natalie Stites
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Train Your Requesters - Susan Savage Fusco and Natalie Stites

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  • Transcript

    • 1. Welcome to Train Your Requesters Without Ever Leaving Your Desk SchoolDude University 2009
    • 2. We Are
      • Sue Fusco
        • Office of Information Technology’s
        • Project Manager & System Administrator
        • for the Facilities software
      • Natalie Stites
        • Facilities Department's
        • Information Resource Technician
        • aka “Heart of Facilities Operations”
      SchoolDude University 2009
    • 3. Ocean County College
        • LOCATION: Toms River, NJ
        • Jersey Shore between NYC & Philadelphia
        • SIZE:
          • Fall Enrollment Just Under 10,000
              • FTE 5593 PTE 4218
          • 30 Main Campus Buildings and Others Off-site
          • 36 Facilities staff
        • FACILITIES ORG STRUCTURE:
          • New Building
          • Ongoing Operations
          • Security (just split)
        • KNOWN FOR:
          • Our Outstanding Sailing Program
          • Partnership with Kean University
      SchoolDude University 2009
    • 4. OCC & SchoolDude
      • The college has been using SchoolDude’s Maintenance and PM modules since 3/07
      • They Transitioned from Datatel’s WORKORDERS module
      • OCC has processed in excess of 16,000 work orders using SchoolDude
      SchoolDude University 2009
    • 5.
      • The Facilities Department Can Do This B ecause
      • - SchoolDude enables them to
      • manage and respond to the demand
      • - Show what has been done and target
      • what is needed
      • To Succeed You Need
      • - Management commitment & leadership
      • - A soul of the operation armed with tools
      • to help them help others to get the job done
      SchoolDude University 2009
    • 6. This Session
      • Training is one of those tools
      • Natalie is going to:
        • speak to you today about
          • Training of work order submitters
          • Training of staff
        • Provide you tools you can access once you get home to help the heart of your operations be successful
      SchoolDude University 2009
    • 7. OLSEN’s WARNING SchoolDude University 2009
    • 8. TRAINING IS A MUST! SchoolDude University 2009
    • 9. SchoolDude University 2009
    • 10. Requesters
      • Authorized work order submitters
      • A picture is worth 1000 words
      • E-mail training
      • Efficient and cost effective
      SchoolDude University 2009
    • 11.  
    • 12. Technicians
      • Training helps change
        • Attitudes
        • Culture
      • Training materials philosophy
      • “ What you see is what you do ”
      • Training approach
        • Sign off needed
        • One on one and its benefits
      SchoolDude University 2009
    • 13. USER CLARIFICATION IS ESSENTIAL SchoolDude University 2009
    • 14. Example 1
      • Work Order Reads
        • Annual Boy Scout Badge Presentation
        • Set up 2 8’ tables
        • Set up chairs per diagram
        • Work Order Should Read
        • On March 23, 2009 set up 2 8’ tables
        • before 10 am as per attached diagram
      SchoolDude University 2009
    • 15. Example 2
      • Work Order Reads
        • Replace thermostat in shop
        • Work Order Should Read
        • Replace thermostat in shop, the one next to the front door, without a cover.
      SchoolDude University 2009
    • 16. Example 3
      • Work Order Reads
        • Please hang pictures on walls
        • See Judy for further details
        • Work Order Should Read
        • Please hang pictures on the wall behind
        • secretary’s desk.
        • Yellow sticky notes show exact location
      SchoolDude University 2009
    • 17. Tools to work order clarity
      • Documentation
      • Rejection
      • Follow up call
      SchoolDude University 2009
    • 18. Conclusion
      • We hope we have provided you with ideas and tools you can use
      • If questions arise you can e-mail us at:
          • Natalie Stites nstites@ocean.edu
          • Sue Fusco
          • [email_address]
      SchoolDude University 2009
    • 19. SchoolDude, Natalie & Sue