On-Demand Tools for Managing Educational Support Services
             About Portales
             Municipal
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case study                                         Case Study Continued



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Portales Technology Case Study

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Time, as the saying goes, is money. To Mike Rackler, Director of Technology at Portales Municipal School District in Portales, New Mexico, time is his most precious commodity. Rackler’s department oversees all aspects of the District’s technology-related hardware and software, including its Web site, network printers, phone system, student and staff IDs, security cameras, and all computers. With only four technicians in his department, Rackler was determined to save time, eliminate IT headaches, and streamline efficiencies of day-to-day operations.

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Transcript of "Portales Technology Case Study"

  1. 1. On-Demand Tools for Managing Educational Support Services About Portales Municipal School District • Portales, New Mexico • Nearly 2,800 students • Around 2,500 computers RESULTS/BENEFITS • Helped existing staff do the work of more people, saving District $40,000 annually. SchoolDude’s IT Asset Management • Scalable, affordable solution was suited to needs Solution Saves Time, Maximizes Resources of small district with limited IT resources. in Portales School District • Solution was education- specific and optimized for IT/ business processes of District. Challenge • On-Demand solution Time, as the saying goes, is money. To Mike Rackler, Director of Technology allowed for rapid deployment, at Portales Municipal School District in Portales, New Mexico, time is his most implementation, adoption, precious commodity. Rackler’s department oversees all aspects of the and utilization. District’s technology-related hardware and software, including its Web site, network printers, phone system, student and staff IDs, security cameras, and all computers. With only four technicians in his department, Rackler was determined to save time, eliminate IT headaches, and streamline efficiencies of day-to-day operations. case study “Saving time is critical,” says Rackler, whose relatively small district in Eastern New Mexico consists of six administrative units and seven schools— from kindergarten to high school—that educate approximately 2800. As the use of technology expanded in the district, Rackler’s department was faced with the daunting task of manually tracking approximately 2,500 computers—an exact count was unknown. “We did not have a reliable and efficient means of tracking our hardware, and the situation demanded a sound solution,” says Rackler. lity information Solution erations technology To better manage the district’s computer inventory and eliminate the day-to- ITAMDirect day headaches of tracking an unknown quantity, Rackler turned to online solutions from Cary, North Carolina-based SchoolDude, the leading provider of • Easy to implement and use on-demand operations management solutions designed exclusively for schools. • Automates asset discovery, In this case, SchoolDude’s ITDirect and ITAMDirect for automated asset monitoring and reporting management and help desk solutions fit the bill. • Increases IT staff efficiency • No hardware investment required Portales on Track As the Director of Technology for the district, Rackler manages the technicians ITDirect who track and monitor the district’s technology assets to ensure they are functioning properly. “The biggest benefit of ITAMDirect and ITDirect is that • Resolves IT incidents faster these tools replace the hand audits we used to have to do to track assets,” • Increases technician efficiency says Rackler. “They have helped us log and track our computer inventory. • Improves customer service ITAM-Direct, for instance, allows us to maintain a decentralized tracking system • Tracks and reports on incident that relieves us of much of the clerical burden of conducting manual audits. status with ease From an accountability standpoint, all districts, regardless of size, can definitely benefit from this system.” ➜
  2. 2. case study Case Study Continued “SchoolDude’s operations management As a relatively small, rural district, Portales was faced with a common solutions have made the problem—a lot of assets to track and limited staff to deal with the problem. Technology Department SchoolDude provided Portales with an affordable solution that is scalable for at Portales ten times both large and small districts. It enables a technology director such as Rackler more efficient.” to do more work with fewer resources. In fact, Rackler says that SchoolDude was like an extra person on staff, helping them do the work of more people. Mike Rackler, This helped the district avoid a needed hire, saving nearly $40,000 plus Director of Technology at benefits. “In a small district, an annual savings of $30,000 to $40,000 in labor Portales Municipal costs is a big deal,” says Rackler. School District Another “big deal” for Rackler is the ability to monitor assets remotely with ITAMDirect. While at an education conference in Albuquerque, some 230 miles from Portales, Rackler received a distress call from the office. He logged on to his laptop and found that there was a problem with one of the voice-over IP phones on the network. Thanks to the SchoolDude system, he was able to telnet into the server (access remotely) and fix the problem within 10 minutes of receiving the notification for assistance. Putting out fires like this one is part of Rackler’s daily routine. In another instance, Rackler noticed that students were clogging hard drives by downloading massive amounts of software, music, and other files. With the help of ITAMDirect, Rackler was able to determine what the students were downloading and quickly resolve the problem. “We gathered the data, cleaned up the drives, and easily solved the problem—thanks to SchoolDude,” says Rackler. As Rackler’s examples illustrate, ITAMDirect provides Portales with a proactive model for extracting real-time information about the District’s extensive equipment inventory. According to Rackler, SchoolDude’s legendary customer service also has helped his department implement the solutions, allowing them to be more efficient and productive. “We received outstanding technical support throughout the implementation,” he says. “In all this time, we’ve probably called in for support half a dozen times. We’ve always received immediate service from a live person. We also love that SchoolDude offers online chat—few companies do. We think they have the best service there is.” Rev. 10.10.08 For more information contact SchoolDude at 1.877.868.3833 salesrequest@schooldude.com www.schooldude.com

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