Managing When There Aren’t Enough People To Do The Work Keeping Good Personnel Debra Dixon Doss [email_address] SchoolDude...
What’s Happening In Today’s Workplace <ul><li>Economy in crisis </li></ul><ul><li>Unemployment Record High </li></ul><ul><...
Who Is In The Today’s Workforce <ul><li>In today’s workplace there are folks working from the ages of 70+ to 16. They don’...
Generational Repetition <ul><li>Each generation assumes the following generations will want what they have and will share ...
Current Generations <ul><li>Veterans 1900-1945 </li></ul><ul><li>Baby Boomers 1946-1964 </li></ul><ul><li>Generation X 196...
Veterans 1900 - 1945 <ul><li>AKA: Traditionalists, GI Generation, Jazz Age </li></ul><ul><li>Current Age: 63+ </li></ul><u...
Baby Boomers 1946 - 1964 <ul><li>AKA: Beat Generation, Consciousness Revolution </li></ul><ul><li>Current Age: 44- 63 </li...
Generation X 1965 - 1980 <ul><li>AKA: MTV Generation </li></ul><ul><li>Current Age: 28 to 43 </li></ul><ul><li>Outlook:  s...
Helicopter 1981 - 2000 <ul><li>AKA: Millennials, Y’s, Internet Generation </li></ul><ul><li>Current Age: 9 to 28 </li></ul...
Why Do Good People Choose To Leave Their Job?  <ul><li>It doesn’t feel good around here. </li></ul><ul><li>They wouldn’t m...
What Does Each Generation Say About The Others <ul><li>What do they say about the Veterans? </li></ul><ul><li>Baby Boomers...
What Does Each Generation Say About The Others <ul><li>What do they say about the Boomers? </li></ul><ul><li>Veterans – “T...
What Does Each Generation Say About The Others <ul><li>What do they say about X’ers? </li></ul><ul><li>Veterans – “They do...
What Does Each Generation Say About The Others <ul><li>What do they say about the Helicopter? </li></ul><ul><li>Veterans –...
How Do You Keep Good People  <ul><li>The keys: </li></ul><ul><li>Communications </li></ul><ul><li>Culture </li></ul><ul><l...
Communications SchoolDude University 2009 Veterans Baby Boomers Gen X Helicopter Employee Needs Involvement in decisions. ...
Culture <ul><li>Flexible  -  with lots of options for people to choose from. </li></ul><ul><li>Open   -  with lots of comm...
Teams <ul><li>Encourage people to create new approaches to the work </li></ul><ul><li>Avoid judging ideas until they’re fu...
Balance <ul><li>People want and need balance. </li></ul><ul><li>Take the best from each generation. </li></ul><ul><li>Put ...
Have Fun! <ul><li>Your turn…… </li></ul>SchoolDude University 2009
Good managers are not sticking their heads in the sand. Good managers realize people are their most important asset.  <ul>...
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Managing When There Aren't Enough People to Do the Work - Debra Dixon-Doss

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Managing When There Aren't Enough People to Do the Work - Debra Dixon-Doss

  1. 1. Managing When There Aren’t Enough People To Do The Work Keeping Good Personnel Debra Dixon Doss [email_address] SchoolDude University 2009
  2. 2. What’s Happening In Today’s Workplace <ul><li>Economy in crisis </li></ul><ul><li>Unemployment Record High </li></ul><ul><li>Layoffs </li></ul><ul><li>Employees are cranky and distrustful </li></ul>SchoolDude University 2009
  3. 3. Who Is In The Today’s Workforce <ul><li>In today’s workplace there are folks working from the ages of 70+ to 16. They don’t think or act alike. Gain insight on how you can work with the Veterans (aka old timers) and the X’ers (aka kids). </li></ul>SchoolDude University 2009
  4. 4. Generational Repetition <ul><li>Each generation assumes the following generations will want what they have and will share their same definition of success. </li></ul><ul><li>Each generation then believes the following generations should “pay their dues” the same way to earn that success. </li></ul><ul><li>With a few exceptions, each generation thinks the following generation has had it easier. </li></ul>SchoolDude University 2009
  5. 5. Current Generations <ul><li>Veterans 1900-1945 </li></ul><ul><li>Baby Boomers 1946-1964 </li></ul><ul><li>Generation X 1965-1980 </li></ul><ul><li>Helicopter 1981-1999 </li></ul>SchoolDude University 2009
  6. 6. Veterans 1900 - 1945 <ul><li>AKA: Traditionalists, GI Generation, Jazz Age </li></ul><ul><li>Current Age: 63+ </li></ul><ul><li>Outlook : practical </li></ul><ul><li>Work ethic : dedicated </li></ul><ul><li>View of authority: respectful </li></ul><ul><li>Leadership by: hierarchy </li></ul><ul><li>Relationships: personal sacrifice </li></ul><ul><li>Perspective: civic </li></ul><ul><li>% of Active Workforce: 5% </li></ul>SchoolDude University 2009
  7. 7. Baby Boomers 1946 - 1964 <ul><li>AKA: Beat Generation, Consciousness Revolution </li></ul><ul><li>Current Age: 44- 63 </li></ul><ul><li>Outlook : optimistic </li></ul><ul><li>Work ethic : driven </li></ul><ul><li>View of authority: love/hate </li></ul><ul><li>Leadership by: consensus </li></ul><ul><li>Relationships: personal gratification </li></ul><ul><li>Perspective: team </li></ul><ul><li>% of Active Workforce: 45% </li></ul>SchoolDude University 2009
  8. 8. Generation X 1965 - 1980 <ul><li>AKA: MTV Generation </li></ul><ul><li>Current Age: 28 to 43 </li></ul><ul><li>Outlook: skeptical </li></ul><ul><li>Work ethic: balanced </li></ul><ul><li>View of authority: unimpressed </li></ul><ul><li>Leadership by: competence </li></ul><ul><li>Relationships: reluctant to commit </li></ul><ul><li>Perspective: self </li></ul><ul><li>% of Active Workforce: 40% </li></ul>SchoolDude University 2009
  9. 9. Helicopter 1981 - 2000 <ul><li>AKA: Millennials, Y’s, Internet Generation </li></ul><ul><li>Current Age: 9 to 28 </li></ul><ul><li>Outlook: hopeful </li></ul><ul><li>Work ethic: ambitious, yet appear aimless </li></ul><ul><li>View of authority: relaxed, polite </li></ul><ul><li>Leadership by: achievers </li></ul><ul><li>Relationships: loyal </li></ul><ul><li>Perspective: civic </li></ul><ul><li>% of Active Workforce: 10% </li></ul>SchoolDude University 2009
  10. 10. Why Do Good People Choose To Leave Their Job? <ul><li>It doesn’t feel good around here. </li></ul><ul><li>They wouldn’t miss me if I were gone. </li></ul><ul><li>I don’t get what I need to get my job done. </li></ul><ul><li>There’s no opportunity for advancement. </li></ul><ul><li>The compensation doesn’t meet my needs. </li></ul>SchoolDude University 2009
  11. 11. What Does Each Generation Say About The Others <ul><li>What do they say about the Veterans? </li></ul><ul><li>Baby Boomers – “They are rigid.” </li></ul><ul><li>X’ers – “They have all the money.” </li></ul><ul><li>Helicopter – “They cannot keep up with the times, things move faster then they can.” </li></ul>SchoolDude University 2009
  12. 12. What Does Each Generation Say About The Others <ul><li>What do they say about the Boomers? </li></ul><ul><li>Veterans – “They are self absorbed.” </li></ul><ul><li>X’ers – “They are self righteous.” </li></ul><ul><li>Helicopter – “They are cooooool!” </li></ul>SchoolDude University 2009
  13. 13. What Does Each Generation Say About The Others <ul><li>What do they say about X’ers? </li></ul><ul><li>Veterans – “They do not respect experience or authority.” </li></ul><ul><li>Boomers – “They are incredibly rude and disrespectful.” </li></ul><ul><li>Helicopter – “Cheer up, don’t take it so seriously.” </li></ul>SchoolDude University 2009
  14. 14. What Does Each Generation Say About The Others <ul><li>What do they say about the Helicopter? </li></ul><ul><li>Veterans – “They are smart little critters.” </li></ul><ul><li>Boomers – ‘Can they do my webpage for me?” </li></ul><ul><li>X’ers – “Neo Boomers – another generation of spoiled brats.” </li></ul>SchoolDude University 2009
  15. 15. How Do You Keep Good People <ul><li>The keys: </li></ul><ul><li>Communications </li></ul><ul><li>Culture </li></ul><ul><li>Teams </li></ul><ul><li>Balance </li></ul>SchoolDude University 2009
  16. 16. Communications SchoolDude University 2009 Veterans Baby Boomers Gen X Helicopter Employee Needs Involvement in decisions. Juggling work and family responsibilities Employability. Help finding a career path. Employer Message to convey We trust your experience. We want you to try new things. We trust that both work and family are very important to you. We trust your work ethic and want you to trust us that the We trust that you want to build a career with this company, and we’ll invest you.
  17. 17. Culture <ul><li>Flexible - with lots of options for people to choose from. </li></ul><ul><li>Open - with lots of communication about differing perspectives, including conversations about generations. </li></ul><ul><li>Responsive - meets individual’s needs and preferences. </li></ul><ul><li>Positive - expects the best from everyone. </li></ul><ul><li>Diverse - consciously seeks a variety of perspectives. </li></ul><ul><li>Developmental - helps people to advance on their chosen career paths. </li></ul><ul><li>Retention-oriented - focuses daily on keeping good people. </li></ul>SchoolDude University 2009
  18. 18. Teams <ul><li>Encourage people to create new approaches to the work </li></ul><ul><li>Avoid judging ideas until they’re fully explained </li></ul><ul><li>Allow a variety of behaviors and attitudes unless they violate core values </li></ul><ul><li>Emphasize and celebrate personal successes </li></ul><ul><li>Encourage risk-taking and learning from mistakes </li></ul>SchoolDude University 2009
  19. 19. Balance <ul><li>People want and need balance. </li></ul><ul><li>Take the best from each generation. </li></ul><ul><li>Put the F word back into workplace. </li></ul>SchoolDude University 2009
  20. 20. Have Fun! <ul><li>Your turn…… </li></ul>SchoolDude University 2009
  21. 21. Good managers are not sticking their heads in the sand. Good managers realize people are their most important asset. <ul><li>Believing in employees </li></ul><ul><li>Helping employees achieve balance </li></ul><ul><li>Developing career plans with employees </li></ul><ul><li>Adapting to differences </li></ul>SchoolDude University 2009

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