Usability Testing

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An opinionated lightning presentation about Usability and Usability Testing

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Usability Testing

  1. 1. Usability Testing
  2. 2. Usability It’s all about the best user experience A usable website helps users to perform tasks efficiently A website is designed to make or save you money A non-usable website costs you money Usability increases business value
  3. 3. Usability Testing The only way to know if a website is truly successful Real testing with real users Discovers problems fast Saves real money
  4. 4. Not Usability Testing Market/user research (opinions) User acceptance testing Personas Expert review and heuristic evaluations
  5. 5. Metrics Performance Accuracy Recall Emotional Response
  6. 6. Wrong way to test Expensive sophisticated test labs Videos Eye tracking Rigid tasks Over-engineering/over-planning Lots of users
  7. 7. Right way to test At user’s desks Take notes and ask questions Be flexible with tasks Simple planning Small number of users Test often
  8. 8. Performing a Test Testing the site, not the users Observe, not direct Get users talking Give them time and space Let them struggle
  9. 9. The Secret Keep it simple Follow through Iterate quickly
  10. 10. Really Ugly Sites http://www.usability.gov/refine/learnusa.html http://www.useit.com/
  11. 11. Really Nice Sites http://boagworld.com/usability/ http://fivesecondtest.com/

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