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Exploring User Requirements with Lego®

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During requirements elicitation and analysis for a community website we have conducted workshops using Lego Serious Play methodology. Here is what we found: Really positive feedback and deep insights …

During requirements elicitation and analysis for a community website we have conducted workshops using Lego Serious Play methodology. Here is what we found: Really positive feedback and deep insights into user needs and context.

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  • 1. LEGO® SERIOUS PLAYExploring User Requirementswith Lego®OLIVER SCHIROKLEGO, the LEGO logo, theBrick, Knob configuration andthe Minifigure are trademarks ofthe LEGO Group.All images are copyrighted.1 SCHIROK BY DESIGN
  • 2. 2 Build.SCHIROK BY DESIGN Credits: http://www.dispatchwork.info/bocchignano/
  • 3. 3 Remember.SCHIROK BY DESIGN Credits:http://www.markusdollinger.de
  • 4. 4 Copy.SCHIROK BY DESIGN Credits: spielefilmetechnik.de via http://www.newspoint.cc/artikel/Digital/Halo_Master_Chief_und_iPhone_aus_LEGO_59320.html
  • 5. 5 Credits: http://www.flickr.com/photos/simonjamesjohnson/4225948859/ Succeed. Credits: http://www.flickr.com/photos/ryanmcnaught/6681417451/SCHIROK BY DESIGN
  • 6. 6 Imagine. Credits: Jung van Matt via http://www.designtagebuch.de/lego-imagine/SCHIROK BY DESIGN
  • 7. 7 Tell a story.SCHIROK BY DESIGN Credits: http://www.flickr.com/photos/61874800@N07/5900145258/
  • 8. 8 Think big.SCHIROK BY DESIGN Credits: http://www.lostateminor.com/2010/08/12/dave-degobbis-lego-crawler-town/
  • 9. 9 Model.SCHIROK BY DESIGN Credits: http://blog.lpainc.com/lpa-blog/bid/26847/Lego-Architect-Series-A-Kid-Architect-s-Dream-Come-True
  • 10. 10 Play!SCHIROK BY DESIGN Credits: http://www.flickr.com/photos/samuelchristian/2863334005/
  • 11. Seriously Play!11 SCHIROK BY DESIGN
  • 12. Why play? Theres a huge difference between «asking» people what they want and «finding out» what they want. MARK HURST12 SCHIROK BY DESIGN
  • 13. User Experience People Context Contents Processes Interface13 SCHIROK BY DESIGN
  • 14. 14 SCHIROK BY DESIGN
  • 15. Workshop Let’s find (hidden) requirements!15 SCHIROK BY DESIGN
  • 16. What we need: Build a model that represents your favorite actor and his expectations. Lego bricks Challenges Creative space16 SCHIROK BY DESIGN
  • 17. The Serious Play ProcessP Understand the challenge.P Build a metaphorical model.P Share the meaning as a story. 17 SCHIROK BY DESIGN
  • 18. Challenge No. 1 «Build a model that represents your favorite actor and his expectations.»18 SCHIROK BY DESIGN
  • 19. Basic principlesP Think with your hands.P The model is your answer to the challenge.P Use Lego bricks as metaphors.P Listen with your eyes.P Focus on the models, not the people.19 SCHIROK BY DESIGN
  • 20. 20 SCHIROK BY DESIGN
  • 21. 21 SCHIROK BY DESIGN
  • 22. 22 SCHIROK BY DESIGN
  • 23. 23 SCHIROK BY DESIGN
  • 24. Challenge No. 2-424 SCHIROK BY DESIGN
  • 25. 25 SCHIROK BY DESIGN
  • 26. 26 SCHIROK BY DESIGN
  • 27. Results Why play?27 SCHIROK BY DESIGN
  • 28. One of thedeliverables:User types withpain points anduser stories 28 SCHIROK BY DESIGN
  • 29. Understanding thecontext:The organizationalstructure withrelations andprocesses 29 SCHIROK BY DESIGN
  • 30. Website Why play?Getting closer:Use cases 30 SCHIROK BY DESIGN
  • 31. ProsP Tangible: doing, not talkingP Lego bricks: a common languageP Focus on the individual: Everybody is heard.P Focus on the bricks, stay on topicP Much more concrete than brainstorming: Externalize, ReflectP Surprisingly effective31 SCHIROK BY DESIGN
  • 32. ConsP Time/CostsP Completeness of user requirementsP Willingness to dareP Documentation of stories/results32 SCHIROK BY DESIGN
  • 33. LinksP seriousplay.com – Official Website of Lego Serious PlayP webatelier.net – Paper: User Requirements with LegoP seriousplaypro.com – Community for users/facilitators33 SCHIROK BY DESIGN
  • 34. 34 @schirok schirok.comSCHIROK BY DESIGN Credits: http://seriousplaypro.com/2012/01/14/the-unbearable-lightness-of-bricks-the-israeli-hazard/