Strategic Technology Vision and
Road Map 2015: IT Strategic Plan
- Living Document -


Houston Community College System
In...
Strategic Technology Road Map 2015



Table of Contents

EXECUTIVE SUMMARY ..................................................
Strategic Technology Road Map 2015


                          2.1.3 College Perspective ....................................
Strategic Technology Road Map 2015


4.0 SOLUTION PLAN –– TIMELINE ..........................................................
Strategic Technology Road Map 2015


                          6.1.2 Future Vision ..........................................
Strategic Technology Road Map 2015


                                       6.2.4.3 Investigate Potential Outsourcing Alte...
Strategic Technology Road Map 2015


                          6.4.4 Initiatives to Deliver..................................
Strategic Technology Road Map 2015


                          6.6.2 Current Situation ......................................
Strategic Technology Road Map 2015


Executive Summary
                                                                   ...
Strategic Technology Road Map 2015


The Houston Community College System Information Technology                          ...
Strategic Technology Road Map 2015


                Resource Management –– Utilizing people, knowledge and               ...
Strategic Technology Road Map 2015


                                                                          The IT grou...
Strategic Technology Road Map 2015


strategies promulgated by the Chancellor. This approach might be            Brown-Pap...
Strategic Technology Road Map 2015


1.6          Contributors to the Technology Road Map                                 ...
Strategic Technology Road Map 2015


2.0 Current Situation –– Now
The IT Department is at a severe cross roads that will r...
Strategic Technology Road Map 2015


infrastructure requires and improving how the group organizes,             students d...
Strategic Technology Road Map 2015


2.1.2 Industry Perspective                                                           ...
Strategic Technology Road Map 2015


                Classroom to Classroom Collaboration: Collaboration in               ...
Strategic Technology Road Map 2015


technology in the most effective way. Across the System, differing      operation wer...
Strategic Technology Road Map 2015



Arguably, the most critical aspect of a successful IT function is
people. The curren...
Strategic Technology Road Map 2015


or protégés on which to rely. In summary, the overall People                         ...
Strategic Technology Road Map 2015


To illustrate, providing ““self-service”” functionality to users is a             mos...
Strategic Technology Road Map 2015


management, career disaster can be the result, assuming there is                    S...
Strategic Technology Road Map 2015


For example, 38% of the existing switches in use are greater than                   m...
Strategic Technology Road Map 2015


3.0 Future Situation –– Vision
                                                      ...
Strategic Technology Road Map 2015


To advance toward the vision successfully requires keen focus.          education. Hi...
Strategic Technology Road Map 2015


3.2 Maximize Value of Technology                                           community ...
Strategic Technology Road Map 2015


                                                                                     ...
Strategic Technology Road Map 2015


4.0 Solution Plan –– Timeline
4.1          Short Term 2005-06 thru 2007-08




Housto...
Strategic Technology Road Map 2015


4.2          Medium Term 2008-09 thru 2010-11




Houston Community College System   ...
Strategic Technology Road Map 2015


             4.3          Long Term 2011-12 thru 2013-14




Houston Community Colleg...
Strategic Technology Road Map 2015


5.0 Solution Plan –– Summary
                                                        ...
Strategic Technology Road Map 2015


                Send E-Mail                                                enterprise...
Strategic Technology Road Map 2015


5.4          Portal Architecture                                       The focus and ...
Strategic Technology Road Map 2015


             Collaboration and user integration capabilities               5.6     Ex...
Strategic Technology Road Map 2015


100%. But, as with most IT implementations, there is a caveat
emptor: poor planning p...
Strategic Technology Road Map 2015


6.0 Solution Plan Strategies &
                                                      ...
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
Strategic Technology Roadmap Houston Community College 2005
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Strategic Technology Roadmap Houston Community College 2005

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Developed this for very large community college with 90,000 student enrollment for Houston Community College. Ten Year strategic technology roadmap that was used to guide new CIO. For details contact Lafayette Howell 281-728-5842

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Strategic Technology Roadmap Houston Community College 2005

  1. 1. Strategic Technology Vision and Road Map 2015: IT Strategic Plan - Living Document - Houston Community College System Information Technology Department October 28, 2005 –– Version 1.0
  2. 2. Strategic Technology Road Map 2015 Table of Contents EXECUTIVE SUMMARY ......................................................................................................................................................9 1.1 Purpose of the Technology Road Map........................................................................................................................................................ 11 1.2 Audience for the Technology Road Map..................................................................................................................................................... 11 1.3 How to Use the Technology Road Map ...................................................................................................................................................... 12 1.4 Three Core Business Problems for HCCS.................................................................................................................................................. 12 1.5 Technology Planning Approach & Process................................................................................................................................................. 12 1.6 Contributors to the Technology Road Map ................................................................................................................................................. 14 1.7 Organization of the Technology Road Map................................................................................................................................................. 14 2.0 CURRENT SITUATION –– NOW....................................................................................................................................15 2.1 Competitive Situation at HCCS ................................................................................................................................................................... 15 2.1.1 Senior Management Perspective.............................................................................................................................................. 16 2.1.2 Industry Perspective.................................................................................................................................................................. 17 Houston Community College System 2 Final - Version 1.0 Date: 10/28/2005
  3. 3. Strategic Technology Road Map 2015 2.1.3 College Perspective .................................................................................................................................................................. 17 2.1.4 Internal IT Staff Perspective...................................................................................................................................................... 18 2.1.5 Competitive Landscape ............................................................................................................................................................ 18 2.2 Organization and Management Processes................................................................................................................................................. 18 2.3 Business Applications ................................................................................................................................................................................. 21 2.4 Network Infrastructure................................................................................................................................................................................. 23 3.0 FUTURE SITUATION –– VISION ...................................................................................................................................25 3.1 Reinvigorate Network Infrastructure to Accommodate Current Programs and Growth .............................................................................. 26 3.2 Maximize Value of Technology Investments............................................................................................................................................... 27 3.3 Lead and Support Business Process Improvement.................................................................................................................................... 27 3.4 Transform Organizational Model to Internal Service Company (ISCo) Model............................................................................................ 27 3.5 Develop Human Capital Strategy that Builds Skills Quickly and Effectively ............................................................................................... 28 3.6 Provide Access to Educational Opportunities and Services Anywhere, Anytime ....................................................................................... 28 Houston Community College System 3 Final - Version 1.0 Date: 10/28/2005
  4. 4. Strategic Technology Road Map 2015 4.0 SOLUTION PLAN –– TIMELINE ....................................................................................................................................29 4.1 Short-Term 2005-06 thru 2007-08 ““Back to Basics”” ................................................................................................................................... 29 4.2 Medium-Term 2008-09 thru 2010-11 .......................................................................................................................................................... 30 4.3 Long-Term 2011-12 thru 2013-14 ............................................................................................................................................................... 31 5.0 SOLUTION PLAN –– SUMMARY...................................................................................................................................32 5.1 Portal Technology ....................................................................................................................................................................................... 32 5.2 Network Infrastructure................................................................................................................................................................................. 32 5.3 What is a Portal ........................................................................................................................................................................................... 32 5.4 Portal Architecture....................................................................................................................................................................................... 34 5.5 What Distinguishes a Website from a Portal............................................................................................................................................... 34 6.0 SOLUTION PLAN –– STRATEGIES & INITIATIVES TO DELIVER...............................................................................37 6.1 Strategy: Reinvigorate Network Infrastructure for Growth .......................................................................................................................... 37 6.1.1 Strategy Overview..................................................................................................................................................................... 37 Houston Community College System 4 Final - Version 1.0 Date: 10/28/2005
  5. 5. Strategic Technology Road Map 2015 6.1.2 Future Vision ............................................................................................................................................................................. 37 6.1.3 Initiatives to Deliver................................................................................................................................................................... 38 6.1.3.1 Upgrade of the HCC Wide and Local Area Networks ............................................................................................... 38 6.1.3.2 Develop an Architecture Refresh and Upgrade Strategy Including Capacity Planning ............................................ 38 6.1.3.3 Enhance Communications and Collaboration Services............................................................................................ 39 6.1.3.4 Upgrade Phone System to Support CIP, VoIP and Network Convergence.............................................................. 39 6.2 Maximize Value of Technology Investments............................................................................................................................................... 40 6.2.1 Strategy Overview..................................................................................................................................................................... 40 6.2.2 Current Situation ....................................................................................................................................................................... 40 6.2.3 Objectives & Value to Enterprise .............................................................................................................................................. 41 6.2.4 Initiatives to Deliver................................................................................................................................................................... 42 6.2.4.1 Create and Implement Enterprise IT Planning Group............................................................................................... 42 6.2.4.2 Formalize and Implement Business Technology Workgroups.................................................................................. 42 Houston Community College System 5 Final - Version 1.0 Date: 10/28/2005
  6. 6. Strategic Technology Road Map 2015 6.2.4.3 Investigate Potential Outsourcing Alternatives ......................................................................................................... 44 6.3 Lead and Support Business Process Improvement.................................................................................................................................... 45 6.3.1 Strategy Overview..................................................................................................................................................................... 45 6.3.2 Current Situation ....................................................................................................................................................................... 45 6.3.3 Objectives & Value to Enterprise .............................................................................................................................................. 46 6.3.4 Initiatives to Deliver................................................................................................................................................................... 47 6.3.4.1 Develop Enterprise Portal Strategy to Leverage Technology to Automate Manual Processes................................ 47 6.3.4.2 Implement Project Management Office..................................................................................................................... 47 6.3.4.3 Initiate Enterprise Process Reengineering of High Payback Areas.......................................................................... 48 6.4 Transform Organization Structure to Internal Service Company Model ..................................................................................................... 50 6.4.1 Strategy Overview..................................................................................................................................................................... 50 6.4.2 Current Situation ....................................................................................................................................................................... 50 6.4.3 Objectives & Value to Enterprise .............................................................................................................................................. 51 Houston Community College System 6 Final - Version 1.0 Date: 10/28/2005
  7. 7. Strategic Technology Road Map 2015 6.4.4 Initiatives to Deliver................................................................................................................................................................... 52 6.4.4.1 Reconfigure Applications Development Group......................................................................................................... 52 6.4.4.2 Develop Contingent Staffing Plan ............................................................................................................................. 53 6.4.4.3 Consolidate College and Administrative Technicians into Services Unit.................................................................. 53 6.5 Develop Human Capital Strategy that Builds Skills Quickly and Effectively ............................................................................................... 54 6.5.1 Strategy Overview..................................................................................................................................................................... 54 6.5.2 Current Situation ....................................................................................................................................................................... 54 6.5.3 Objectives & Value to Enterprise .............................................................................................................................................. 54 6.5.4 Initiatives to Deliver................................................................................................................................................................... 55 6.5.4.1 Conduct IT Skills Review and Assessment............................................................................................................... 55 6.5.4.2 Implement Project Management Certification Program ............................................................................................ 55 6.6 Provide Access to Educational Opportunities and Services Anywhere, Anytime....................................................................................... 56 6.6.1 Strategy Overview..................................................................................................................................................................... 56 Houston Community College System 7 Final - Version 1.0 Date: 10/28/2005
  8. 8. Strategic Technology Road Map 2015 6.6.2 Current Situation ....................................................................................................................................................................... 56 6.6.3 Objectives & Value to Enterprise .............................................................................................................................................. 57 6.6.4 Initiatives to Deliver................................................................................................................................................................... 58 6.6.4.1 Identify Management and Managed Network (Active Directory) .............................................................................. 58 6.6.4.2 Implement Comphrehensive Disaster Recovery ...................................................................................................... 58 Houston Community College System 8 Final - Version 1.0 Date: 10/28/2005
  9. 9. Strategic Technology Road Map 2015 Executive Summary 1. Reinvigorate the Network Infrastructure to Accommodate Current Programs and Future Growth Seventy-five percent of Houston Community College executives agree that HCCS has a strong strategic plan in place, according to 2. Lead and Support Continuous Business Process surveys conducted between October 2004 and January 2005. Improvement Conversely, just 17% agree that people at all levels understand their role in implementing the strategic plan. In a similar survey, "82% of 3. Transform Organizational Model to Internal Service Fortune 500 CEO's surveyed indicated that they feel their Company (ISCo) Model organization did an effective job of strategic planning. However, only 14% of the same CEO's indicated that their organization did an 4. Provide Access to Educational Opportunities and Services effective job of implementing the strategy" according to Forbes. The Anywhere, Anytime common theme and the challenge for all organizations is execution. Thus, the Strategic Technology Road Map 2015 lays the ground 5. Develop Human Capital Strategy that Builds Skills Quickly work to help HCCS information technology execute better and deliver and Effectively value. Through the vision of the Chancellor, an integral part of HCC transformation strategy is to Improving IT, which is one of the eleven 6. Maximize Value of Technology Investments 1 (11) strategies set forth by the Chancellor. To advance these strategies, we have identified six (6) core objectives that are relevant Urgency of the Technology Road Map: Competition & Accountability and can provide a return on investment to the institution: Competitors are making a concentrated effort to recruit new students by providing an attractive alternative to HCCS. They are doing this 1 (1) Completion of the Capital Improvement Plan, (2) Annexation, through aggressive marketing, simplified business processes (3) Improving Financial Aid, (4) Enhancing Learning Support, (5) Tracking Student Progress, (6) Emphasizing Retention, (7) Implementing Clusters, (8) Improving our Capital Campaign, enabled by technology and creating technology capabilities that (9) Strengthening Recruitment, (10) Improving IT, and (11) Colleges to Standards students want. Houston Community College System 9 Final - Version 1.0 Date: 10/28/2005
  10. 10. Strategic Technology Road Map 2015 The Houston Community College System Information Technology Implement best business practices that are repeatable Department exists to support the information technology needs of the (e.g. project management disciplines and technology student, faculty and administrators. Unprecedented complexity development maturity by improving IT capabilities) combined with funding a dynamic environment for new and competing ideas, demands a fresh approach to HCCS’’ core business Strategic Network Consulting (SNC) was hired to assist the Houston processes, the structure of information technology services and a Community College System (HCCS), to guide the implementation of critical look at IT’’s ability to execute. Thus, the road map will help IT Governance and strategic planning. An integral component of IT create an atmosphere where information technology professionals Governance is a strategic technology business plan or road map that create value as business problem solvers working side-by-side with serves as a guide and a point of reference from which the System faculty and administrators to identify, prioritize and execute the right makes decisions about technology investments and the role of things at the right time in the right way for the right cost. By doing so, technology at HCCS. Without a plan, governance processes HCCS will be able to: become nothing more than a battle of individual interests rather than a focused approach to build capabilities that allow HCCS to be more Manage growth and complexity (e.g. collaboration to competitive. The initial points of the recommendation by SNC support CIP) included the following: Control costs (e.g. establishing an enterprise business and Strategic Alignment –– Aligning all the current and future IT technical architecture that is the foundation for the future to products and services with the System vision and needs. work across the enterprise and in an integrated way) Value Delivery –– Concentrating on improving Improve the work culture and service delivery capabilities revenue/expenses while providing valuable IT products of IT professionals (e.g. capitalize on system-wide IT and services for the organization. knowledge and capabilities) Risk Management –– The current practice for safeguarding IT assets, disaster recovery and continuity planning for the business units. Houston Community College System 10 Final - Version 1.0 Date: 10/28/2005
  11. 11. Strategic Technology Road Map 2015 Resource Management –– Utilizing people, knowledge and Advances the System towards the elusive goal of technical infrastructure fully to obtain the value of existing business-technology alignment; resources. Identifies gaps and weaknesses that the System may Performance Measurement –– The tracking, monitoring and experience to transform and deliver much needed measuring of IT products and services. strategic capabilities to remain competitive; and Presents broad brush stroke of timelines for technology As a result, SNC suggested that rather than outsourcing or pursuing investments over time through 2015; IT leadership other alternatives, that IT Governance was the appropriate path for recognizes that technology evolves rapidly and cost HCCS. To be sure, IT Governance is the responsibility of the board estimates are subject to dramatic price shifts. of directors and executive management. IT Governance is an integral part of enterprise governance and consists of the leadership 1.2 Audience for the Technology Road Map and organizational structures and processes that ensure that the IT The intended audience for the Technology Roadmap includes the department helps build capabilities that help extend the strategies Board of Trustees and Chancellor, our students, Vice Chancellors, and objectives of the organization. College Presidents, faculty members department heads, department employees, campus IT instructional leaders, and educational 1.1 Purpose of the Technology Road Map partners with whom HCCS is collaborating to establish new The purpose of this technology road map is several fold and benefits programs. HCCS in the following ways: Provides transparency into IT so users know and understand existing constraints, the direction of the IT organization and the long-term vision for technology; Houston Community College System 11 Final - Version 1.0 Date: 10/28/2005
  12. 12. Strategic Technology Road Map 2015 The IT group in an open forum discussed these core problems to 1.3 How to Use the Technology Road Map kick-off the 2005-06 fiscal year in September 2005. This is important The strategic technology road map is designed to illustrate a game because the focus of what IT staff works on is fragmented today. plan that shows a pathway to strengthen HCCS capabilities and This fragmentation leads to many projects and activities that start but competitiveness while helping to build new ones that may not exist few that the group completes. Based on recent technology failures, today. Readers should use the road map as a guiding document to poorly performing IT projects along with the poor system help galvanize and build consensus around business priorities to performance during the 2005 fall enrollment, we believe these issues improve resource allocation and help establish the most effective represent the most pressing and strategic business problems for funding options. As such, this is a dynamic document that should HCCS. Thus, the Strategic Technology Road Map is geared towards evolve and change over time to reflect updates in thinking as well as addressing these problems by identifying technology opportunities new realities that the organization will face. that improves these problems head-on. 1.4 Three Core Business Problems for HCCS 1.5 Technology Planning Approach & Process To achieve a modicum of success, IT departments need to focus and October 2004 was the launch of the IT Governance Implementation establish boundaries within this focus, while also being flexible to project. Executive and administrator intelligence data gathering took changing needs. Based on the work performed up to this point, we place from October 2004 through February 2005; a single individual have narrowed the focus to three core business problems as shown led and delivered the entire IT Governance and strategic planning in the graphic below. outcomes for the System. IT staff participated in an employee survey 1 2 3 in December 2004. During the project start-up period, we learned Difficult with that previous attempts at IT strategic planning did not involve IT staff Declining Limited Which to Do and did not obtain in-depth business input. Prior IT planning Enrollment Capital Business exercises were largely an effort to ““link”” technology projects with strategic planning efforts in hopes of showing alignment to various Houston Community College System 12 Final - Version 1.0 Date: 10/28/2005
  13. 13. Strategic Technology Road Map 2015 strategies promulgated by the Chancellor. This approach might be Brown-Paper Planning Map 2005 thru 2015 sufficient when there is a high degree of credibility and trust between the IT department and user groups. This is not the case today. Therefore, much of the IT efforts to establish IT governance and develop a strategic plan focused on building credibility, and consensus building, which often-times does not fit neatly into the project plan. As part of IT’’s alignment efforts the following activities also took place: Strategic Alignment Summit, April 2005 IT Leadership Strategic Planning, August 2005 IT Governance & Investment Council Charter approved by Chancellor, Dr. Bruce Leslie, August 2005 Developed ““brown-paper”” strategic planning map with IT To address this leadership void, and help guide the planning and staff, and IDCs using 10 year outlook August through governance effort, five core principles were applied throughout this September 2005. project: Conduct small group sessions with IT functional areas IT Governance and Planning Principles for HCCS: October 2005 Governance mechanisms should reflect prevailing culture Focus on shared accountability for results and shared Building confidence that IT can deliver becomes even more responsibility for implementation problematic since the IT organization is without a permanent IT Full participation by business management and leadership executive. Governance processes must be practical and actionable Complete senior management buy-in and sponsorship Houston Community College System 13 Final - Version 1.0 Date: 10/28/2005
  14. 14. Strategic Technology Road Map 2015 1.6 Contributors to the Technology Road Map 1.7 Organization of the Technology Road Map The following individuals and groups have played an integral role in The IT Road Map represents the de facto plan for the IT Department shaping the Strategic Technology Road Map 2015, because of their at HCCS. This plan is designed to encompass the current three energy and passion to contribute to HCCS long-term success. goals and eleven (11) strategies, but is also forward-looking in the Dr. Bruce Leslie, Chancellor and Sandra Lebron, IDC –– Southeast design and organization to accommodate changing goals and Sponsor of IT Governance Project Daler Wade, Director –– Human strategies of the institution. In other words, the path IT is on will Irene Porcarello, Vice Chancellor of Resources Student Success and Sponsor remain consistent for the next five (5) years. The strategic Sheila Briones, Communications –– IT Governance & Investment Council System technology road map is organization in the following way: Members: Stephen Levey, Executive Director Bill Meyer, IT Interim Director, Chair Distance Education 2.0 Current Situation Becky Giot, Executive Director Finance Patti Carlton, HCC Foundation –– System Michael Edwards, Faculty Senate Judy Cantwell, Public Service Librarian 3.0 Future Situation - Vision President 2004-05 –– Southeast David Wilcox, Faculty Senate President Stephen Levey, Executive Director, 2005-06 Distance Education 4.0 Solution Plan –– Timeline Beverly Walker-Griffea, Dean of IT Department Groups: Student Services –– Central Infrastructure Services & Support 5.0 Solution Plan - Summary Joanne Lin, Dean –– Southeast Applications Development Charles Hebert, Assoc. VC –– System Telecommunications 6.0 Solution Plan Details Madeline Burillo, Continuing Education - System Enterprise Services 1. Strategy Overview Butch Herod, Dean –– Northwest Individual Colleges 2. Current Situation Norma Perez, Dean –– Health Sciences College Presidents 3. Objectives & Value to Enterprise Larry Mers, Director –– Southwest Instructional Design Coordinators 4. Initiatives to Delivery Linda Comte, IDC –– Northeast Houston Community College System 14 Final - Version 1.0 Date: 10/28/2005
  15. 15. Strategic Technology Road Map 2015 2.0 Current Situation –– Now The IT Department is at a severe cross roads that will require important decisions of potentially large investments in technology combined with sweeping organizational change that will have far reaching impact. This section provides in detail, the current situation of the technology environment at HCCS: Competitive Situation for IT at HCCS Organization and Management Processes Business Applications Network Infrastructure 2.1 Competitive Situation at HCCS However, according to senior executives across the System and tech Within the central IT department at 3100 Main, and IT activities at the savvy students, IT should deliver services and operate in a strategic colleges, IT is viewed and treated as a support function and thus IT mode as the graphic depicts. However, the road to becoming a operates in support mode as shown in the graphic to the right. strategic powerhouse requires a major turnaround for the institution and in particular the IT function. This is essential because doing so will build the needed ““muscle”” within IT with the investments that the Houston Community College System 15 Final - Version 1.0 Date: 10/28/2005
  16. 16. Strategic Technology Road Map 2015 infrastructure requires and improving how the group organizes, students do this manually. Competitors have this plans, delivers services and new business capabilities that capability today. accelerate growth. Below, we outline the perspectives and input of Allow ‘‘dual-credit’’ students to pay online. Basic customer what an organization needs from a viable technology organization service issues and ease of doing business; today, HCC from five competitive views: has 1,300 out of district dual credit students. Automate Financial Aid: nothing is electronic; students get Senior Management Perspective their check 6-8 weeks after the semester starts. Industry Perspective Competing institutions allow the student to get their check HCCS - College Perspective the next day. HCCS - Internal IT Staff Perspective Students should be in learning communities with Competitive Landscape instructors playing a more substantial role in facilitating rather than being a ““sage on stage””. 2.1.1 Senior Management Perspective Technology should play an important role regardless of Below is a summary of the perspective from the highest levels of location regardless of the city, state or country executive management at HCCS, when asked how the organization Need business intelligence capabilities; there is lack of should execute its business in ten years and do so without failure: ability to access meaningful information from core systems and difficult to report accurate information. Have every conceivable interaction online for students; Have a vision with each classroom being completely wired make their experience transparent and enjoyable whether in the new facilities in-person or online. Provide everything on the Web: For example: Implement installment contract online for student approval: today, Houston Community College System 16 Final - Version 1.0 Date: 10/28/2005
  17. 17. Strategic Technology Road Map 2015 2.1.2 Industry Perspective Video Streaming: the bandwidth issue still plagues all To compound the need for a higher performing IT organization, the video streaming protocols as well as video downloads. higher education industry provides a set of clear challenges that will Instructors can never be sure whether students are going continue to hinder HCCS’’ competitive stance if IT is not strengthened to be able to access video material on our servers because and overall skills upgraded. The Ten IT Challenges for the Next 10 of bandwidth restrictions or because some campuses have Years include: a much smaller "pipe" than others. 1. Collaboration: Seeking tools that 6. Big Systems: Living with Fewer File Transfer Protocol (FTP): FTP is commonly used to are easy to use Customizations manage and transmit large files for classroom projects 2. Wireless Networks: Looking for 7. Course Management: Colleges most notably computer science. Frustrating delays and reliability and pervasiveness push for an open approach 3. Managing Bandwidth: Packet 8. Security: Threats will get worse service outages caused by lack of bandwidth are common. shapers controlling the flow 9. Digital Archiving: Ensuring storage WebCT - Whiteboard - Chat: Distance education and 4. Distance Education: Keeping up space and access hybrid class students have a difficult time using these tools with exploding demand 10. Intellectual Property: Digital simultaneously at some campuses due to bandwidth 5. Fund Raising: Managing Data is a copyright law is ripe for revision key task restrictions, especially during peak periods, and they are Source: The Chronicle of Higher Education, January often nearly unusable for students attempting to work from 30, 2004 outside the LAN. 2.1.3 College Perspective Horizon Live: This software package is optimized for online Based on hands-on experiences at the colleges, new learning delivery of instruction. It works fairly well, but often there technologies and methods of distribution have not been successful at are delays and interrupted service, especially when the colleges due to the current network infrastructure. Specifically, application sharing and video presentations are in use. the Instructional Design Coordinators (IDCs) paint a compelling Sometimes the connection from one campus will lag far picture that shows how the industry challenges cited above are behind that of another campus, causing confusion and haunting HCCS today and prevent them from doing business in a frustration among students. mode that is preferred by today’’s student. Houston Community College System 17 Final - Version 1.0 Date: 10/28/2005
  18. 18. Strategic Technology Road Map 2015 Classroom to Classroom Collaboration: Collaboration in Fear, Uncertain and Instability Due to Concerns of Outsourcing Inertia and Low Morale teaching, with two or more classrooms working under the Missing or Weak Project Sponsorship instruction of one or more professors but able to Lack of Clarity on How to Focus Limited Resources (financial and people) communicate in real time, has been tried several times and consistently fails. The reason is usually lack of quality and 2.1.5 Competitive Landscape lack of reliability due to the inability of the HCCS network Business Threats Technology Opportunities to sustain video and audio links. Competitors are Getting Stronger, Leverage Internal Knowledge and more Agile and Listening to Skills Real-Time Connections to Super Computer Centers: Students Create Human Capital Running calculations and programs by directly linking to HCCS is Not the Only Game in Management Strategy supercomputing centers is possible, and some schools, Town——Students Have Options Get Active with External even some high schools, do it routinely. When the colleges Continued Management Relationships and Expand Existing Uncertainty in IT Relationships (e.g. Time Warner, have tried, the limitation of the existing bandwidth prevents Increasingly Poor Public Image—— Gulf Coast Consortium, GHP) direct connections, so the program or activity is queued to Losing Stature Renovate Broken Processes run overnight rather than in real-time. Approach to Decision Making and Develop Higher Quality Internal Political Agendas Protract Taking Communication 2.1.4 Internal IT Staff Perspective Action and Collaboration Retention and Recruitment of Improve Service Level Further, according to the IT Staff Survey, conducted in December Talent Performance Internally 2004, there is even greater cause for immediate change as outlined Brain Drain for Opportunities Implement Project Management in the key findings shown below: Office Source: IT Strategic Planning Summit, SWOT IT Priority Misalignment and Poor Execution Analysis Conducted April 22, 2005 Increased Use of Outside Technology Vendors 2.2 Organization and Management Processes Project Missteps and Minimal Accountability Unprepared Team Members The current organization structure for IT at HCCS does not serve the Extreme Priority Stress dynamic needs of today’’s learner and administrative consumer of Houston Community College System 18 Final - Version 1.0 Date: 10/28/2005
  19. 19. Strategic Technology Road Map 2015 technology in the most effective way. Across the System, differing operation were more consistent and truly standards based. In approaches are in use to perform common business processes. As another example, each of the colleges except for Northeast College a result, HCCS experiences and will continue to experience, has implemented Active Directory. Active Directory allows system inconsistent service delivery at the colleges (e.g. registration, administrators to monitor user behaviors, provide authentication to marketing, etc); the complexity will increase exponentially as new enhance HCCS’’ overall security and management of network buildings come online over the next 18-36 months as the Capital devices (e.g. printers, PDAs) and resources (e.g. software Improvement Plan (CIP) unfolds. distribution and distribution of patch updates, etc). Each instance of Active Directory is different in terms of scope, naming conventions in To illustrate, what should be a common technical capability that use and operating systems (e.g. both Windows 2000 in use and virtually all corporate learners and many students expect today is Windows 2003). wireless access to the Internet. Today, one can access the Internet wirelessly at the Town & Country campus and at the Southwest Another illustration reveals that the service model in use to provide campus. To do so at Town & Country, the user must first have their PC technical support does not provide the most responsive and laptop configured by the network administrator at the campus; this helpful approach to end-users. The current technical support model means the user has to take their machine to technical support for the distinguishes between administrative IT technicians and college IT computer to be configured to access the Internet wirelessly. By technicians. For example, if an administrator at a college contrast, when visiting the Southwest campus, the user is not experiences a technical problem, and the college technician is required to have their laptop configured to access the Internet; the available to resolve they are not allowed to trouble shoot the user can access the Internet and roam freely with no restrictions. administrators PC. The administrator must wait for an administrative To be sure, there is not a high degree of coordination amongst the IT technician to arrive to resolve the problem. This is a typical model colleges to standardize or to create consistent approaches for the for technical support in higher education. However, there is a delivery of basic services such as accessing the Internet wirelessly. notable trend away from these divisions of labor in favor of providing There is likely a financial cost savings if the disparate modes of more collaborative, team-oriented support. Houston Community College System 19 Final - Version 1.0 Date: 10/28/2005
  20. 20. Strategic Technology Road Map 2015 Arguably, the most critical aspect of a successful IT function is people. The current processes for development, mentoring, role and skills alignment and compensation reveal an IT department that has structural as well as cultural impediments to achieving greatness. For example, salary increases tend to be equitable adjustments that reflect across the board increases; increases typically do not reflect an individual’’s performance or contributions to the success of HCCS. The data from the IT staff survey also shows concern about the lack of willingness to share bad news with managers or information that is not favorable involving a project. To support these feelings, the graphic to the right reveals that 60% responded with Not at All and 22% responded with occasionally Overall, the need to take a proactive stance to improve human when asked if they believe that ““people receive promotions based on resource practices within IT will become more prominent as baby merit and performance instead of favoritism or politics.”” boomers choose retirement from now through 2015. This will also impact outsourcing providers as well who could face staffing shortages of qualified technical staff, which could potentially make outsourcing certain functions cost prohibitive if talent is difficult to identify and recruit successfully. What’’s more, the current operational success of many critical IT systems, in general, rests on the shoulders of individual heroics from a few key individuals. This can be attributed to, in part, to a non-existent ““bench”” of back-up staff Houston Community College System 20 Final - Version 1.0 Date: 10/28/2005
  21. 21. Strategic Technology Road Map 2015 or protégés on which to rely. In summary, the overall People Student Administration Capability Maturity in the graphic below reflects the IT department’’s Finance current practices and behaviors that would support a Level 1 Human Resources maturity. The applications development group operates predominantly——almost 100% in a support mode today. On project related opportunities, the group continues to operate in functional silos and thus tends to have a myopic view of the applications rather than a holistic view of how to work across the applications to better integrate data and develop new business capabilities. IT is here today. 2.3 Business Applications Business applications are technologies that enable faculty members, The applications development group works on building new business and administrators to perform their respective duties and allow capabilities or functionality based department-driven interests, which students and vendors to conduct transactions successfully. HCCS tends to exacerbate the silo-based approach; the group tends to not employs an application development group that is organized around plan for and implement horizontally or across these silos. This is the the functional modules that comprise the PeopleSoft system. The crux of the challenge for the application development function at functional modules in use at HCCS include: HCCS to improve the ability to meet the needs of business users and students successfully. Houston Community College System 21 Final - Version 1.0 Date: 10/28/2005
  22. 22. Strategic Technology Road Map 2015 To illustrate, providing ““self-service”” functionality to users is a most important priorities within and across the value chain. Rather capability that most technology users expect instead of manual than a unified front, IT group priorities tend to be random based on processes. Self-service functions exist for students to register and to what is important to a particular department or individual. The upside complete financial aid forms; internally, however, the same cannot be is that with IT Governance slowly taking hold, there will be a greater said for an employee who wants to change their W2—— this remains a focus on initiatives that provide the greatest financial return on manual activity. Further analysis reveals that vendors do not enjoy investment and help improve our attractiveness to students and a complete digital experience that is self-service, during the corporate customers. To be sure, this is where the proverbial bets procurement process when doing business with HCCS. are placed and careers are made in terms of which technology Procurement processes today remain manual and paper driven direction accelerates performance or does not. events rather than high performance e-commerce experiences that make HCCS easy with which to conduct business. Activities from document management and distribution to processing transactions such as invoicing and payments continue to be manual exercises. In another illustration, the database design for how data is captured and organized varies greatly between the core modules within PeopleSoft and does not allow for simple integration between modules. In other words, IT support is virtually always required to assist departments with creating reports to assist executives with decision-making. The graphic to the right depicts the educational value-chain. The By contrast, if the selected priorities do not provide the return on strategic difficulty that HCCS experiences is with determining the investment in the business case that was presented to senior Houston Community College System 22 Final - Version 1.0 Date: 10/28/2005
  23. 23. Strategic Technology Road Map 2015 management, career disaster can be the result, assuming there is Support Services (e.g. help desk) accountability for the outcomes. Telecommunications 2.4 Network Infrastructure The various modes of communicating as shown in the graphic below The technology infrastructure is the defacto backbone of HCCS reflect the need for an infrastructure that is always on, always ability to create new learning opportunities rapidly, satisfy the available and virtually always safe. The future is now in terms of explosive growth of distance education and fulfill student and these expectations. In fact, with the explosive growth of distance administrator needs for mobile computing and much more. Today, education programs, success or failure can often be attributed to the the network infrastructure at HCCS does not provide the level of ““network infrastructure.”” Simply put, the various components and reliability, capacity, security, and stability to meet the increasingly overall architecture that comprise the HCC network are not up to the demanding expectations of Generation Y and corporate learners. To task to meet the demands that are being placed on the network, ensure there is an understanding of what we mean by technology today. infrastructure, we outline the areas that comprise the technical infrastructure based on the organization of the Infrastructure & Systems Support (ISS) group, which includes: Network Management and Monitoring Storage Desktop Systems Disaster & Continuity Planning Mobile and Wireless Computing Security Website Development and Management Houston Community College System 23 Final - Version 1.0 Date: 10/28/2005
  24. 24. Strategic Technology Road Map 2015 For example, 38% of the existing switches in use are greater than making more distance education and minority learners is programs necessary. increasing five years and should be replaced in order to deliver on a higher Higher-education learner profiles, Academic emphasis is shifting bandwidth network. The need to replace this becomes even more including online, information-age, from course-completion to urgent with the construction of new facilities and building upgrades to and adult learners, are changing competency existing structures. This is important because these older switches Knowledge and information are Faculty tenure is being growing exponentially. challenged, allowing for more do not accommodate higher bandwidth applications and do not There is a shift in organizational non-traditional faculty roles in possess the security features that a far flung college operation structure toward decentralization. distance education. requires. The age of the hardware is important for two reasons: 1) Education is becoming more Instruction is becoming more end of life, which means no further support by the vendor and 2) seamless between high school, learner-centered, non-linear, college, and further studies. and self-directed. does not support Quality of Service (QoS). QoS would enable HCCS Technological fluency is becoming Technological devices are to provide better service through directing network traffic more a graduation requirement. becoming more versatile and effectively. This is done by either raising the priority of traffic flow More courses, degrees, and ubiquitous. over the network or limiting the priority of another flow. Without this universities are becoming Lifelong learning is becoming a available through distance- competitive necessity. ability, it becomes competitive suicide as HCCS is simply unable to education programs. The distinction between provide the services described previously. Need for effective course- distance and local education is management systems are disappearing. Thirty-Two Trends Affecting Distance Education growing. Source: Online Journal of Distance To sharpen the focus even more on the current situation of the Learning Administration, Volume VI, Number III, Fall 2003 HCCS technology infrastructure, we identified 32 trends that impact The impact to HCCS triggers an important strategic decision for the distance education. We present a relevant sample of these trends: System. Expand the capabilities of the network infrastructure now, or Current higher education Students are shopping for jeopardize the dramatic enrollment gains experienced in distance infrastructure cannot courses that meet their accommodate the growing college- schedules and circumstances. education at HCCS and potentially hurt the increase of offline or aged population and enrollments, The percentage of adult, female, classroom students, which is the core business of HCCS. Houston Community College System 24 Final - Version 1.0 Date: 10/28/2005
  25. 25. Strategic Technology Road Map 2015 3.0 Future Situation –– Vision Focus on Learning and Student Support Community Building In contrast to the current situation, the pathway IT should pursue will Organizational Stewardship push the envelope and promote a level of creativity and imagination If viewed in the appropriate context, as a guide to greatness, this that prospective students and faculty members expect from a road map possesses the flexibility to endure future changes in the progressive thinking and behaving institution of higher education. institutions goals and strategic focus. We believe that the six Our starting point stems from the vision established by the IT group: strategies we outline below facilitate the advancement of the 11 strategies or provide the enabling tools and information to make high quality decisions that the administration and Board of Trustees can rely. HCCS can realize a future state by adopting the six broad strategies outlined below: 1. Reinvigorate the Network 4. Provide Access to Infrastructure to Accommodate Educational Opportunities Current Programs and Future and Services Anywhere, Growth Anytime 2. Lead and Support Continuous 5. Develop Human Capital Business Process Improvement Strategy that Builds Skills 3. Transform Organizational Model Quickly and Effectively to Internal Service Company 6. Maximize Value of Reviewed and Accepted by P.G.A.L. Program Managers of Capital Improvement Plan (CIP), September 2005 Model Technology Investments The vision connects squarely with the Chancellor’’s transformation model and thinking, which includes the three goals of: Houston Community College System 25 Final - Version 1.0 Date: 10/28/2005
  26. 26. Strategic Technology Road Map 2015 To advance toward the vision successfully requires keen focus. education. Higher education’’s access to network services and Thus, the approach to fulfilling the IT strategy emphasizes ““back to information assets——whether they support core missions of research basics”” as the focal point for implementing the technology road map. and teaching or business administration are increasingly central to Moreover, since the organization is applying a long-term view with an enhancing reputation, competitiveness, client satisfaction, business eye towards 2015, it is vital to make crisp, well thought decisions performance, revenue and accountability. 2 In fact, institutions that through careful analysis with available data at the time, while not report a higher quality network infrastructure have in common the second-guessing decisions down the road, because technology will following best practices: evolve——something better always comes along. They key to the future for HCCS is to plan for adaptability in our people, processes Consider the network to a strategic resource and technology. The technology plan we put forth accomplishes this. Have a primary network goal of providing leading-edge performance and services 3.1 Reinvigorate Network Infrastructure to Do not consider inadequate funding to be a barrier to the Accommodate Current Academic delivery of networking services Programs and Facility Growth Have formal, comprehensive policies and procedures that cover networking issues; enforce those policies and The core mission to reinvigorate HCCS’’ network infrastructure is to update them regularly empower boundary less opportunities for programmatic growth, Provide more redundancy measures for the central student accessibility, mobility, reliability and security. Thus, the network initiatives that drive this strategy provides a pathway to meet and Have a disaster recovery plan for the institutions’’ data- exceed the needs of all stakeholders. networking capabilities 3 2 Providing a reliable, secure, adaptable, scalable, and fault-tolerant Educause, Information Technology Networking in Higher Education Campus Commodity and Competitive Differentiator, February 2005. data communications network has become fundamental in higher 3 Ibid. p2 Houston Community College System 26 Final - Version 1.0 Date: 10/28/2005
  27. 27. Strategic Technology Road Map 2015 3.2 Maximize Value of Technology community members. There are initiatives in progress or on the Investments drawing board to improvement process performance. We believe, however, that HCCS will have to adopt a more comprehensive The key for this strategy is to leverage information technology by strategy to drive continuous process improvement and eliminate requiring a common IT oversight capability, or governance, that financial waste. Technology can certainly help accelerate ensures equal and proper involvement of all areas of the System in improvements, but to achieve lasting success, broad and deep IT investment decision making and value determination. Because IT organizational change is required. is a service provider, continual feedback from our stakeholders concerning direction and performance is critical to success. IT 3.4 Transform Organizational Model to should aggressively pursue putting in place appropriate controls and Internal Service Company (ISCo) Model oversight for the planning, acquisition and deployment of information technology; this also applies to the colleges spending patterns. This The central point of this strategy is to provide a practical approach to is a critical step to ensure maximum value is received from each IT deliver IT services that are comparable to an outsourcing provider of investment. IT services. Outsourcing IT is a popular topic of discussion for many leaders and organizations have varying levels of success. Before 3.3 Lead and Support Continuous Business HCCS considers such a dramatic move, there should be a firm grasp Process Improvement on what contributes to the success of an outsourcing agreement. Therefore, by transforming the current model of IT would provide The focal point of this strategy is to improve how HCCS executes in greater insight into the types of services and levels of performance all client-facing interactions in both internal administrative processes that senior management should expect in addition to which areas are and external-facing business processes that shape the total best suited for this approach. Internal service provider IT groups can customer experience for students, vendors, corporate partners and improve credibility and largely shape their destinies by adopting a competitive service delivery model. This requires: Houston Community College System 27 Final - Version 1.0 Date: 10/28/2005
  28. 28. Strategic Technology Road Map 2015 3.6 Provide Access to Educational An external focus on the customer, with all that implies in Opportunities and Services Anywhere, terms of identifying customer needs and meeting them with Anytime a sound, competency-based service portfolio The development of business and financial management The central theme for this strategy is mobility and availability. Simply capabilities put, be open for business 24 hours a day, seven days a week for Sensitivity to the behaviors brought on by organizational students, faculty members, vendors and administrators or slowly change and the ability to manage them watch enrollment decline even more. Currently, HCCS does not Political sophistication 4 have a 24x7 uptime policy for the main domain www.hccs.edu. There are times when the site is unavailable, and typically for various maintenance tasks. As the system, students and the community 3.5 Develop Human Capital Strategy that become more dependent on IT capabilities, a 24x7 policy must Builds Skills Quickly and Effectively become a standard for HCCS. 5 The core of this strategy is to develop a comprehensive approach to workforce management that ensures IT has the right skills at the right time and by having the right people in the right jobs. To support this, 5 there is a systematic need for real-time development and training Website System Architecture, Prepared by eSiteful Corporation September 3, 2003 opportunities. 4 Gartner Research, Running IS Like a Business: Introducing the ISCo Model, January 2003. Houston Community College System 28 Final - Version 1.0 Date: 10/28/2005
  29. 29. Strategic Technology Road Map 2015 4.0 Solution Plan –– Timeline 4.1 Short Term 2005-06 thru 2007-08 Houston Community College System 29 Final - Version 1.0 Date: 10/28/2005
  30. 30. Strategic Technology Road Map 2015 4.2 Medium Term 2008-09 thru 2010-11 Houston Community College System 30 Final - Version 1.0 Date: 10/28/2005
  31. 31. Strategic Technology Road Map 2015 4.3 Long Term 2011-12 thru 2013-14 Houston Community College System 31 Final - Version 1.0 Date: 10/28/2005
  32. 32. Strategic Technology Road Map 2015 5.0 Solution Plan –– Summary administrators and students simultaneously. Conversely, the network infrastructure is of value if there is an easy to use interface We have discussed and examined the existing challenges and gaps with relevant applications that are accessible from anywhere, to meet those challenges above. Now, we present the solution plan anytime and on any device that allows people to have it their way. to meet the existing and future business needs of HCCS. This 5.3 What is a Portal? Solution Plan ties together the six core strategies by setting a A portal is a Web site or conglomeration of Web sites that offers a technological and business direction to guide the organization that single point of access or gateway to an organization’’s content, centers on two core areas: portal technology and a high performance services, applications, communication tools, virtual communities and network infrastructure. more. Based on this definition, HCCS has a number of major portal sites from which students access the System. Below, we provide the 5.1 Portal Technology types of services and functionality students, faculty and alumni want Our solution plan centers on simple concepts that we see today and expect from a portal. when we logon to Yahoo, MSN, or commercial portals. The thought Communication of Events and Activities (to device of process that drives the need for a portal solution is based on choice and alerts) feedback and current initiatives that are either in progress or being Customizable for Personalized Views contemplated. In short, the portal is the galvanizing force to provide Video Clips of Board Meetings the types of capabilities that technology users want and expect. Giving History for Donors Find Old Classmates 5.2 Network Infrastructure Video of Facilities and Faculty for Prospective Students To unleash the powerful ideas for what to do with our technology Ability to Instant Message Classmates dollars requires a strong network infrastructure that is reliable, View Payroll Information (e.g. pay stubs) available, robust and always on. Thus, the portal only works if there Change W2, marital status, add/change beneficiaries is a high powered network to meet the diverse needs of faculty, Houston Community College System 32 Final - Version 1.0 Date: 10/28/2005
  33. 33. Strategic Technology Road Map 2015 Send E-Mail enterprise portals in higher education is not new. This is, however, Single User ID and Login from Anywhere new for HCCS and provides the type of experience students, faculty Ability to use wireless web on phone or PDA and administrators expect. Since portal technology has matured and Course updates and unique learning events stabilized, virtually all higher education institutions including our Executive blogs for quick communications to staff about stiffest competition are moving in the direction of building enterprise conferences and events attended. portals or already have a portal in full operation. The key reasons to Vendor registration and monitoring of RFP process, develop a portal include: electronic payments, track payment status, view invoice history Speed to Market to Drive New Programs Billing and financial aid account management Ability to Grow and Adapt to Changing Conditions Schedule events or meeting space at HCCS facilities Ease of Use for Technologist and Business Users Promote Customization for Personalized Experience (think Even more interesting and exciting is how much the organization is MSN, Yahoo, online banking portals) intuitively focusing on already; the project roadmap has simply not Real-Time Data and Reliable Infrastructure that is Always been framed to expand portal capabilities, but rather, what we see is On (e.g. RFP alerts to E-Mail, Business Intelligence to the a focus on individual or departmental project requests. To illustrate, PDA) 6 the existing project list in the Finance area include various ““pieces”” Promotes High-Quality Collaboration and Communications of what would exist in a total portal experience. Collectively these (e.g. web blogs, Pod casts, instant messaging, file sharing, projects would provide self-service capabilities for both students and address book sharing via tools such as Plaxo) for vendors that do business with HCCS. To be sure, this direction of 6 a) Student eCard Project, b) Process Open Purchase Orders c) Contract Entry via PS Purchasing System d) Requisition Workflow Houston Community College System 33 Final - Version 1.0 Date: 10/28/2005
  34. 34. Strategic Technology Road Map 2015 5.4 Portal Architecture The focus and energy behind this strategic technology road map is designed to create excitement about delivering valuable services through information technology. The adoption of portals is an important competitive strategy for higher education. Our competitors are doing so at a rapid pace and they are gaining more experience with portals. The types of services listed above are real and happening today at both community colleges and four-year institutions. Here is a list of current portal/websites at HCCS: Online Student Services Northeast College Southeast College Southwest College Central College Northwest College Coleman College The websites in operation at the Colleges do not provide a true portal experience at this time. It is, however, important to point out that Source: IBM each website is trying to bring to students helpful information in a single location. The reasons listed above to develop a portal, point directly to the need to turn the ship sooner, to create value for students, faculty, 5.5 What Distinguishes a Website from a Portal? administrators, vendors and regulators, rather than wait. HCCS A single point of access to all resources associated with the current pathway to building business capabilities through individual portal domain project requests at the department or college level simply does not A personalized user experience work to bring integrated capabilities in an easy to use way. Federated access to hundreds of data types and repositories, both aggregated and categorized Houston Community College System 34 Final - Version 1.0 Date: 10/28/2005
  35. 35. Strategic Technology Road Map 2015 Collaboration and user integration capabilities 5.6 Example of Enterprise Portal and Features Integration with applications and workflow systems. Therefore, the opportunity exists to deliver a unifying approach that can help all stakeholders readily understand how to interact with and conduct business with HCCS in a user-friendly way. By making this strategic shift to executing on a portal strategy, the capabilities that users are requesting can become part of the portal road map rather than department driven initiatives. In the illustration to the right, we show a high-level portal infrastructure that depicts examples of portal functionality that HCCS can implement. The planning, design and architecture behind an enterprise portal will determine the long-term success and viability of a portal. For example, the University of Houston custom built their portal Unlike other enterprise-wide applications intended to improve the application; while it provides a broad range of capabilities and bottom line, portals tend to live up to vendor's promises and, more services, it is labor intensive and requires a large number of often than not, begin to save companies money as soon as they go resources to support. By comparison, portal technologies make it live. According to a Delphi Group study 7 , only 2% of portal affordable to provide endless capabilities as well as provide a installations failed to return any ROI. The Delphi report, which looked platform to integrate existing business applications. The challenge at hundreds of installations, found that 22% of firms reported ROIs for HCCS: which technology platform should be adopted on which to between 21% and 50%, while 18% of installations returned over build out the portal strategy? HCCS has invested in three portal platforms: PeopleSoft Portal, Oracle Portal and Vignette. Houston Community College System 35 Final - Version 1.0 Date: 10/28/2005
  36. 36. Strategic Technology Road Map 2015 100%. But, as with most IT implementations, there is a caveat emptor: poor planning prior to installation will negate management's reasons for installing the portal in the first place and probably lead to poor ROI. 7 Datamation, Planning Key to Portal ROI by Allen Bernard February 14, 2003 Houston Community College System 36 Final - Version 1.0 Date: 10/28/2005
  37. 37. Strategic Technology Road Map 2015 6.0 Solution Plan Strategies & Develop an Architecture Refresh & Upgrade Strategy including Capacity Planning Initiatives to Deliver 6.1.2 Future Vision 6.1 Strategy: Reinvigorate Network Build the infrastructure foundation to provide the following important Infrastructure for Growth benefits. The network infrastructure is, without question, the most important Support instructional technologies such as video streaming component of an institution of higher education. Without a reliable on a large scale, virtual classrooms, eLearning, improved network infrastructure it is difficult to perform basic tasks such as Distance Education, IP video and voice conferencing, and registering for classes online. Therefore, the network infrastructure Voice over Internet Protocol (VoIP). is the most critical component of the ““back to basics”” game plan. 6.1.1 Overview of Strategy Position the institution to meet the needs of our students. To reinvigorate the network infrastructure successfully is a several year strategic program with a broad range of supporting initiatives. Enable the Institution to be more competitive in the higher These initiatives include the following: education marketplace. Upgrade of the HCC Wide and Local Area Networks Comprehensive Disaster Recovery Plan Upgrade Phone System to Support CIP, VoIP, and Network Convergence Enhanced Messaging Services with Collaboration Houston Community College System 37 Final - Version 1.0 Date: 10/28/2005
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