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Disaster Relief 2.0: How we bridge the crowds, the media, and the government rescue endeavors with social media in under 10 days
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Disaster Relief 2.0: How we bridge the crowds, the media, and the government rescue endeavors with social media in under 10 days

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  • 1. Disaster Relief 2.0 Bridging the crowds, the media, and the government rescue endeavors in 10 days TH Schee schee@hopendata.org Association of Digital Culture, Taiwan www.adct.org.tw
  • 2. We are... • Founded by bloggers in late 2005 • Hosting events to raise digital culture awareness • Taiwan Blogger BoF (2005~) • Global Chinese Blogging Award (2006~) • Punch Party - barcamp style event (2007~) • Wikimania 2007 • Presidential Campaign (2008~) • Taiwan Politics 2.0 (2009~)
  • 3. Deadliest Typhoon to impact Taiwan recorded history.
  • 4. 2,777 mm (109.3 in), surpassing the previous record of 1,736 mm (68.35 in).
  • 5. Rainfall Comparison Storm World record prior to Morakot total Duration name and Morakot (hours) year mm in mm in Denise 24 1825 71.8 1403 55.3 (1966) Unamed 48 2467 97.1 (1958) Gamede 72 3929 154.6 2777 109.3 (2007) Gamede 96 4869 191.7 2777 109.3 (2007) Source: http://en.wikipedia.org/wiki/Typhoon_Morakot_(2009)
  • 6. 10 days after the storm, roughly 2,100 soldiers to the affected regions.
  • 7. The lack of a government public communications strategy and media hype of violence exacerbated public concerns and further delayed disaster relief.
  • 8. People ask for help People Web Phone Media 911 Local EOCs EOC (FEMA)
  • 9. Disaster Information People Web Phone Media 911 Local EOCs EOC (FEMA)
  • 10. In hope of getting better information, the people turn to self help on the web.
  • 11. 2 worlds apart Gov / Local Gov / EOC WEB (military model)
  • 12. What we did 1. Aggregating disaster information from Twitter, Plurk and BBS 2. Scrapping data sources from government websites, and visualizing it for better readability 3. Redistributing disaster information through social media channels 4. With approval from local government, we dispatched trained volunteers to local EOCs and get the data sorted 5. Officially recruited to central EOC and National Fire Agency to help 6. Cooperating with traditional media, feeding news in forms of microblogging, 24 hours a day for 9 days
  • 13. Bridging Special task force Gov / Local Gov / EOC WEB (military model)
  • 14. Timeline Rainfall Field - Pingtung (1 million) - Kaohsiung (3 million) Installation - Tainan (1.1 million) - Central EOC (23 million) - Re-launch and moved to largest DC Web - Crash - Media cooperation - Stopped - Launch 8/8 8/9 8/10 8/11 8/12 8/13 8/14 8/15 8/16 8/17 8/18 8/19
  • 15. Aggregating • People complained we were aggregating rumor quite efficiently, but not helping much. • We soon turned into digging out government data sources.
  • 16. Scrapping Data • 24 http://www.cwb.gov.tw/V6/warning/WPPS_REG_Fcst24hPrecipImage.htm • TDB http://rdc28.cwb.gov.tw/data.php • 100 http://www.cwb.gov.tw/V6/observe/rainfall/top100.htm • http://qpesums.cwb.gov.tw • http://www.cwb.gov.tw/V6/observe/rainfall/area2.php • http://south.cwb.gov.tw/index1.php • http://www.cwb.gov.tw/V6/observe/webcam/spot_images.htm • http://www.cwb.gov.tw/V6/observe/rainfall/topmax.htm • http://192.83.177.110/cwbclient/ • http://www.cwb.gov.tw/V6/warning/WPPS_REG_WindReal.htm • http://www.cwb.gov.tw/V6/observe/rainfall/hq.htm • http://www.cwb.gov.tw/V6/observe/rainfall/hk.htm • http://spreadsheets.google.com/pub?key=tZFQhQpgbe8cB3ZAZ7KG0EQ&single=true&gid=2&output=html
  • 17. Redistributing • Meticulously formated messages to maximize data portability for web, media and government officials. • 08181949 [ ][ ] 1 09:30 #Morakot #Kaohsiung #eoc • 08181630 [ ] 17 http:// 0rz.tw/rWWDk #taiwanfloods #Morakot #Tainan • 08181123[ ][ ] #taiwanfloods #Morakot #eocpc
  • 18. Dispatch Volunteers • HQ: 15 HQ, Central EOC • Content: 17, distributed to major counties • Tainan EOC: 8 • Pingtung EOC:13 Tainan • Kaohsiung EOC: 3 Kaohsiung Pingtung • Central EOC: 5
  • 19. Central EOC • We were able to get into the backend system, but wasn’t sure what we can do with it.
  • 20. Media Cooperation Microblogging messages, on all cooperated TV
  • 21. Reference • gbt.tw • twitter.com/taiwanfloods • friendfeed.com/taiwanfloods • plurk.com/floods • typhoon.adct.org.tw
  • 22. Aftermath • Highlighted in all national media • We ceased our operation after 10 days in fear of political turmoil • Forked the model, and apply for government grants • Initiated “Hopendata.org” to continue legislative movement

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